I really like Shores--my emergency option when my usual vet in Mechanicsburg is unavailable. In my…read moreexperience the staff has been caring and compassionate in a very high stress environment: pet emergency care. You don't find yourself at Shores unless things are "not good" for your furry family member. Today's visit was for my little guy who was having a non life-threatening issue--but one that couldn't wait several days for his usual vet. On arriving, the receptionist (Patti) nicely and honestly informed us of an expected multi-hour wait time, which gave us a chance to call our usual vet to see if they could fit him in. After waiting maybe an hour, we were seen by a nurse/tech (Coral) who got the process started in placed us in an exam room where we could free our guy from his cat carrier. After maybe 30 minutes, Coral whisked him away for an exam (in another room) with Dr Law. Dr Law informed us of various possibilities and range of treatment options. Coral and Dr Law were wonderful with our little guy and we were pleased by their care and compassion. Things to know: first, Shores is an EMERGENCY practice so you will pay more for that kind of 24/7 availability. Second, as an emergency practice they encounter plenty of situations with difficult circumstances. The facility is quite nice and has appropriate private rooms but heartbroken pet families aren't uncommon. I think the staff does a nice job of being supportive and compassionate in those circumstances. Unfortunately, I know firsthand from the awful task of asking Shores to assist in arranging cremation for a prior furry family member who died very unexpectedly at home. The folks were great though I could barely speak due to my grief.

​Over a two-day period, this clinic performed multiple high-cost procedures, including an initial…read moreX-ray (recommended a second X-ray), and an abdominal ultrasound to identify the underlying issue. Following these tests, the clinic stated they "couldn't rule anything out" and recommended invasive exploratory surgery. ​Based on our medical records, the diagnostic evaluation omitted a standard Canine Parvovirus test (such as a CPV ELISA or Fecal PCR). The test was entirely absent from both the reported lab results and the written list of differential diagnoses, despite our dog presenting with severe hemorrhagic gastroenteritis. ​In our opinion, omitting a basic, rapid fecal test was a critical gap in protocol. While the clinic pointed to elevated white blood cell counts, secondary sepsis and inflammation in severe viral enteritis can also elevate cell counts, making a dedicated viral test essential. We believe that wasting critical time without ruling out Parvovirus deprived our dog of prompt, targeted care and contributed to a tragic, potentially preventable loss.

Went to Petco today to buy food for our cat. Found it, and went to the checkout. I stood 10…read moreminutes while employees either walked past me or stood in a small group near the fish. I saw several of them looking my way, but no one came so I could pay for my purchase. After 10 minutes, I left the food on the counter and went to PetSmart! From now on, PetSmart will get my business. No one seemed to care that I stood there. It was like I was invisible. Please don't insult me by responding to this with one of your rote replies telling me how this is not your standard and how you will share it with your Team. I've seen the other reviews and obviously sharing complaints with your Team doesn't work! I hope corporate checks these reviews and does something about it, but I doubt it!

My dog has very bad anxiety! The groomer was able to get her clean AND nails clipped and sanded!…read moreShe came back happy and smelling so fresh!

Such an EXCELLENT groomer. Very responsive to set up an appointment, gives multiple days and times…read moreavailable. Our little Cocoa Coffee Kisses is always shy, but when she's running around with the other pups there, she is so happy. It's a very well maintained business and they have great pricing. Thank you, Unleashed Grooming, for always taking care of our baby girl.

Anal Glands. That's…read morehow you distinguish a great groomer from a mediocre one. And these guys are pretty great. Fair pricing, friendly staff and they worked a miracle on my ragamuffin pup. I will come here again. -1 star for the 4 hour wait time

I have been going to pet authority for years. It definitely has changed. Like some other reviews on…read morehere my dogs had to go to see the vet for ear infections after grooming. My last visit was not a good experience and that was it for me. It seems like the price goes up every time I would go there. You would think with customer service they would at least tell you or mention hey our prices went up at time of making the appointment or at drop off but no one mentioned anything. My groomer always did a good job. I always tipped well also even tho the prices just kept going up. But the personalities are definitely not good. You don't get greeted when you walk in. You just get a comment like same thing this time. No hello how are you. And Cody the guy at the desk is extremely rude. Made a rude comment and then runs away. Heard from other people that go there how rude he is. Happens a lot. Makes you wonder how they treat your pet. Plenty of groomers out there to choose from. Sad I had to find another after all these years. But the constant rudeness is not acceptable.

This is the BEST doggy daycare ever! Our Tootsie can't wait to get there and always has a great…read moreday. I love when I pick her up and she's happy tired, plops down on the seat and goes right to sleep. This tells me she had a great day playing outside with her furry friends and is well exercised! Thank you Canine for taking such good care of our fur baby!

I was very unhappy with the service I received from this place. The scheduling was a convoluted…read moremess on their side as they could not keep things traight. When brought to their attention, they dismissed each discrepancy as my fault instead of accepting the fact that they need to step up their game. The closer I got to my latest reservation the communication I received made it clear that things were getting worse instead of better so a week out from my trip I was fortunate enough to get my fur baby in with a better daycare/boarding establishment. I am disappointed that I had to change places, but at the end of the day I have to do what's best for me and mine.

I don't know if a lot of people realize this, but the Humane Society has a vet clinic. I've been…read moretaking my pets there ever since they've been puppies. The vet is incredibly caring and loving, and the team is awesome. My dogs get excited to see the vet technique and all of the support staff every time I have a lot of pride in supporting the Humane Society and what they do for our community And you're not gonna find better prices

Went here today for a UTI & to get the rabies vaccine for my dog & we showed up a little early, the…read morelady at the desk just stared at us for a few seconds and then said they don't open until one, which i felt was a little odd but once we got back inside she told us she checked us in already & there was virtually no wait to see the vet. Having access to the vet here is invaluable for pet owners to get quality care while not breaking the bank. Overall I would come here again for vet care.

Our Cavalier King Charles Spaniel GEMMA was groomed by Sharon today. She listened to my request and…read moredid exactly as I asked. Gemma had a fun visit and was groomed to perfection, thank you so much Sharon.

The Sharon's team is wonderful. They treat our elderly dog with care and love and make him look…read morefantastic every time they groom him. He's a groodle (golden retriever/standard poodle) who gets wildly furry and messy. Other groomers just kept shaving him down, but Sharon's takes the time and does the work necessary to do a careful cut without taking it too short. Best of all, he likes being there. We, and Otis, fully, totally, happily recommend Sharon's.

My dog was injured and bleeding while boarded requiring immediate veterinary care. The staff was…read moreuncaring and incapable. Never called to follow up to check on my boy or offer any type of explanation or accountability/explanation for the injury. Weekend staff is unserious and seemingly inexperienced. Do NOT use this kennel.

Joe, his attitude is not what people deserve when dropping off or picking up their beloved pets. He…read morehas an I don't care attitude ! I read reviews and saw more very negative remarks about this guy, unbelievable. We will no longer board our dog here but we hope we save others the time and trouble with this guy.

Very happy to have stumbled across Keystone K-9. Great staff…read moreand the girls get excited to go each morning. Thanks Josh!

So I hate to do this. But ever since Greenlin took over this location I have been beyond…read moredisappointed. When it was Keystone, I paid $5000 for a two week board and train. The results were amazing! We have a 1 1/2 year old Boxer puppy...by definition he is a spaz. At Keystone, they welcomed him with open arms and understood he was just a baby. Once Greenlin took over, it went downhill FAST. We paid about $275 for a daycare package. The staff decided he was too energetic and required him to have more training. This cost us $50 EVERY SINGLE TIME he is there. They don't deduct from the package, this is further out of pocket. So, we pay $50 per visit for him to be on a leash and nowhere near the other dogs. A staff member told us they believe this has been blown way out of proportion and that he doesn't need additional training. They also say if it were their dog, they would go elsewhere. This speaks volumes to me. He's a freaking puppy without a mean bone in his body! My husband called and left a message asking for a refund of the daycare package WE PAID FOR AND HAVE NOT RECEIVED. Can you guess if we got a call back? Of course we didn't. So, guess what? They are losing our business and I will be sure to let everyone I know how we and our puppy have been treated. They rob you of your original $ and look at you as a cash cow. You won't be looking at our puppy (or us) as cash cows anymore. Extremely pissed off and disappointed in this place! Avoid at all costs unless you want to be ripped off like us.