A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

Death trap! You're there for over 3 hours , they separate you from your pet and bring you 2 pay…read moreoptions! Both ridiculous amounts. The vet looked high on something, I was given no evidence of what was wrong with my animal! When all I could pay was450$ and not the 1700$ I was shown the door! Absolute crap place!

When we picked up our dog he wreaked of poop. Since he has been home he has had diarrhea every day…read more(4 days) and will tomorrow require a vet visit. I also did not like that I wasn't able to tour the place to see sleeping and activity areas

This place is even more expensive that Petsmart. I would expect lower pricing in a smaller city.read more

They did such a beautiful job on my GOLDEN/shepherd that I'm making an appointment for my Maltipoo!read more

They will only groom the way they want, to hell with what you want. Used them for two years and had…read moreenough. Looking for someone else.

We made an appt for our two Yorkies wth The Barking Lot based on Yelp reviews as we are traveling…read morein our rv. Our text was answered almost immediately and an appt. Alexa groomed both our pups and did an excellent job! Highly recommend them!

Excellent grooming services at a fair price. Very clean and environment. I am a very happy client.read more

Dr Fink is amazing. He has a couple of techs that work with him and they are wonderful and so sweet…read moreto my dogs. Dr Fink is taking care of my dogs not trying to sell me something. Highly recommend this hospital and Carla will get you set up. I'm a big fan!

I am leaving this review after a deeply distressing experience that other pet owners deserve to be…read moreaware of. Earlier the same morning, White House Animal Clinic examined my cat and charged nearly $700, treating his condition as an upper respiratory infection. That evening, his condition worsened into respiratory distress, and I called the clinic seeking urgent guidance. I explained that we had already been seen that morning and that we did not have the funds for a specialty emergency hospital in Nashville. I was first told to take him there anyway. When I said this was not financially possible and asked what options existed locally, I was advised to bring him in so they could euthanize him. This recommendation was made over the phone, without discussion of stabilization, without referral to a closer clinic with oxygen support, and without exploration of alternatives. When I questioned how euthanasia could be suggested under these circumstances, the recommendation was simply repeated. For context, we sought care elsewhere. My cat received oxygen, IV fluids, and fever management. Further evaluation showed the issue was not simply an upper respiratory infection, but involved a bite wound, FIV, and a dangerously high fever. He survived the night and is now recovering at home. I understand that medicine is complex. What I cannot accept is the way this emergency was handled -- without compassion, without options, and without appropriate referral after significant same-day charges.

They made our pup look absolutely beautiful and listened to our concerns about our dog's long fur…read more(didn't want to cut it too short). Highly recommend this place!

They did such an amazing job grooming our dog and taking care of her. It was our first time taking…read moreher to a groomer and we couldn't have asked for a better place. They did so good taking care of her. Will definitely bring her back.

Tail Waggers by Gloria. She is excellent. I highly recommend this groomer for all your fir babies…read moreneeds.

We traveled to Bowling Green with a Corvette caravan and needed boarding for a day for our mini…read moreschnauzer after learning that the Petsmart in BG does not do doggie daycare. We contacted Paw A Day Inn and they said they could accommodate our doggie with a record of her vaccinations. Everyone at PAD Inn was nice and our doggie was well cared for.

Our dog was happy while she was there. We picked her up and she wanted to go back in there. We are…read morehappy with them.