They illegally charge a 2.99% inflation fee in addition to South Dakota tax. I made a cash purchase and when I asked what the fee was for, the young man said he only worked there. He was definitely part of the family running the business. He got very nervous when I challenged him for an answer. Never got one. He had a basket sitting on the counter begging for money. Overpriced junk. read more

Sadly, if I could give this place 0 stars I would. I came into this place with my mother and it's a whatever tourist souvenir shop, one of many in Deadwood. One of the sales girls started talking in a faux Middle Eastern accent to what appeared to be two Middle Eastern women who walked into the store. My mother and I were so bothered by this that we walked back into the store and asked to speak to the managers/owners. The owners then perceived to start an argument with my mother about being too sensitive. They did not even understand that the actions of their sales girl appeared to be blatantly racist and disrespectful. I'm not on board with supporting racist business owners. read more

My family walked in and we were back out in less than two minutes. It's clear by reading other reviews that we're not alone in experiencing the blonde woman and her rudeness. Apparently she doesn't need to be concerned with trivial things like being polite and a kind human being. I'm confused how a business like that survives. read more

One of many cheap tourist shops, I bought a t-shirt here but unfortunately when I tried to take a picture of the Deadwood city, their huge purple banner was tacked up to the side of the building, destroying any chance of taking a nice picture. I would think that there was some sort of historic committee that would have an ordinance in place to preserve the historic charm of these buildings.... guess not. Sad one can't even take a pic... read more

JUST AVOID THIS SHOP...ABUSIVE CUSTOMER SERVICE. Visiting this store during our vacation, my best friend found a shirt she wanted to buy... Not a shirt any different than any of the other stores carry, by the way. While we waited to pay, my friend's son and his friend (in their 20's) wandered around the front of the store, waiting for us. The young girl at the register greeted the boys as if they were walking in for the first time, and the blonde woman behind the counter told her not to talk to them because they were just wandering in and out of the store. She was clearly agitated by this... Even though the boys were simply waiting on us to spend our money there. When my friend pointed out that her son was just waiting for her, the woman began a full-out verbal attack. Deciding not to spend any of her money in this store, my friend begin walking the shirt back to the rack where it was found and the horrible blond women yelled "Just give it to me, I wouldn't want you to strain yourself." More words were exchanged as it became clear that this woman couldn't care less if people shop in her store or not. I'm assuming the young girl behind the register was her daughter and I feel terrible for her... She looked completely mortified and close to tears as this woman acted out in this completely insane manner. Reading the other reviews, I see now that this is a pattern with this store. If you are a gift shop in a popular tourist area, you should be aware that not every person who walks in will be buying something. And you should also remember that nothing in your store is different than any of the other gift shops... The only thing that will set you apart is your customer service , which is actually working against you in your case. We were having an absolutely lovely day until this bizarre occurrence. As a side note, we visited many gift shops in Deadwood, and were made to feel absolutely welcome in every other store. And those are the stores where we spent our money. Glad to know that this particular shop is doing well enough that it doesn't need customers (insert eye roll here). read more

If I could give a zero rating I would. The owner is a crabby, rude, nasty person. We were shopping in the store and the owner came in with a rack of clothes and was getting extremely agitated that she couldn't get through the group of people. She kept muttering under her breath so I left the store with 2 of my kids and my husband stayed with my son to purchase some items. The clerk told husband that he would be charged $1 additional if he used his american express CC my H then said he didn't think they could do that? The clerk said yes its the law so my H said OK I'll pay in cash. The owner then came over and started rudely talking to my husband and swearing in front of the customers in line and kids. My husband called her a crab ass and left. I then went into the store and asked to speak to the owner then finding out this horrible person owned this store and another store in deadwood!!! I asked her why she was screaming at my husband then she started screaming at me saying she's sick of people getting upset about the CC surcharge I explained to her that we were going to pay in cash and she had no right to speak to a paying customer they way she did. She said she could care less and told me to get out of her store. Please do not shop here you can find tourist junk at many other stores. The this owner treats customers is unbelievable!!! read more

Bought an adorable sweatshirt for my Mother-In-Law, sadly it is to small. I called to see if I could exchange for a larger says to which was told "Of course." But being from out of state I cannot come in there directly. I said I would send the sweatshirt in a large bubble mailer with an identical mailer with postage (addresses etc)already attached as all they would need to do is put the larger sweatshirt in the mailer I sent, seal it and give to their postman at the shop. Didn't think it was too big of a request but apparently goes against their rules. Though I respect rule and understand their purpose but working in customer service in my past, I would of made an exception to such a willing customer. read more