I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

Horribly overpriced and predatory practices. Avoid Prarie Road Automotive in Eugene, OR. They…read moreovercharge and you have to put up a stink to get them to budge even a little. I took my car there for a new AC compressor where the belt would have to be taken off, I brought them a new belt (they would have to put on a belt, new or old anyway) they charged me $239.81 to put on the new belt instead of the old one and I supplied the new OEM belt. They also broke my radiator and charged me to replace it. The office lady said the tech found a crack but in the tech's report he said he accidentally broke it. I looked over the radiator thoroughly for pink crust before bringing it to them. There was none. They charged over $300 to put in a thermostat alone (which I provided) The thermostat was not bad I just thought since they would have the radiator drained and the lower hose off anyway, take 1.5 minutes and replace the thermostat. They charged as if I had come in with a bad thermostat and needed all that work done to replace it from go. I reiterated 3x to the lady there will be a lot of overlapping labor and she assured me they would make the proper adjustments. Not so. I did get a refund for the belt after I raised a stink. Stay away. It was $2500 in labor only for a compressor and radiator which they broke. The car was $4,000. Nightmare experience with them. I'm disabled physically and mentally and I saved up for this work and had to take a loan to cover the bill. predatory practices. Their $350 inspection was just a tech's note that said the (existing-not new) spark plugs were gapped correctly but showed some wear and if I notice a lack of performance or sluggishness to consider replacing them. That was it. That was was my pre-trip inspection before my road trip. At Oilstop they take a sample of every fluid in you car and show it to you on a white plate just for an oil change. At Joe's garage, they include pictures they took of your engine and the concerns they have. I doubt Prarie Road Automotive even looked at a spark plug, I guarantee they didn't look at all 6. They don't even guarantee their workmanship if you bring in your own OEM parts so as not to incur further abuse by them. Prarie Road Automotive was a nightmare to deal with. They left a jug of coolant in the back with the cap only half screwed on. It fell over inside the cardboard box it was in and leaked a huge puddle inside my Lexus RX 350. They quoted almost $4,000 for 8-10 hrs of labor other mechanics quoted. Stay away.

DO NOT I repeat DO NOT go to Joe's garage. Worst experience of my life. I was supposed to get a…read morepart replaced and they replaced the wrong part and did not plug in the correct part into my engine (alternator DUH!! Wtf) blew up my battery and destroyed it. Tried to get ME to replace it. They will not HELP YOU. They will treat you super poorly. Kathy is not someone you should interact with. She snapped many MANY times, rolled her eyes, belittled, in general unkind and unhelpful. Sincerely could not think of a worse outcome. FYI I replaced my battery and alternator back in 2024!!

Good communication Reliable service…read moreCompetitive prices This is the best garage in Lane county

wonderful experience! they were honest and quick! and kept in touch! They deserve 10 stars! I took…read moremy vehicle bmw to euro Asia first which I was quoted 6,300 for valve cover etc they said I needed a oil change in which was done the day before and that I needed brakes at 15% which was done the year before! i Think they thought they could take advantage of me! Then I bring it to absolute automotive! They replaced my valve cover and even replaced my tail light for 1/3 the price! They said I had 75% life left in my brakes! This will be the only place I will go from now on! Thank you!

Charged $450 to replace a blower motor even though they couldn't get it to work. Then tried to…read moreblame us saying it's because we didn't ask them to diagnose the issue, just told them the motor needed replaced. We assumed they would do their job correctly but they charged us for 6 hours on a job that shouldn't have taken more than 3, killed a replacement blower motor and still didn't know why it happened. Ended up paying over $500 for an oil change, the main issue we brought it in for wasn't solved and they blew up a $150 part. Not only did they over charge us, but were rude in the process. I would not recommend them to anyone.

Truly Exceptional - Treated My Son Like Family…read more My son's car broke down and was towed to Emerald Performance over a holiday weekend with a failed water pump. I live 1,000 miles away, so I couldn't be there -- but this family-run shop went above and beyond. They stayed open late, kept him informed, offered him pizza while he waited, and treated him with honesty and kindness. He's been to other shops before, but never received care like this. The repair was quick, fairly priced, and professionally done. Knowing he was in such good hands meant the world to me as a parent. We're both incredibly grateful. Highly recommend Emerald Performance -- not just for great service, but for genuinely good people!!

Fraudulent, liars, and scam artists in my opinion. They held my son's car (which I co-own) for…read morenearly 4 months after a clutch job they performed failed. Despite being promised it would be covered under warranty, they completely changed the terms without authorization. ​The first clutch job cost $977. For the warranty repair, they "refunded" $933 for parts but then tacked on over $800 in unauthorized labor charges. They waited 2 months just to diagnose the car as needing a fork replacement--never mentioning a clutch. They waited another month to order the part, then replaced the clutch anyway and billed us. They even wrote a page-long narrative into the invoice to try and cover their tracks, and refused to provide part numbers or let us inspect the replaced parts. ​Communication was non-existent; they called my son exactly twice in 4 months. I am warning consumers about their invoicing practices, missed deadlines, and hostile behavior. ​Facts for the owner: 2008 Tiburon. Brought in March 2nd and not returned until June 28th. Before you reply claiming I am not a customer, I have the credit card statements to prove it. The Oregon Department of Justice Business and Consumer Affairs will be in touch.

My father used this mechanic and, at first, it went well. But this guy Mike and his partner…read more"Nettie" (not sure if that's the correct nam) are unresponsive after weeks of poor communication. my father hired them to a carrier bearing and look at his u joints on his pickup, which is his main means of earning an income, and they took his drive lines and never returned them. He has asked for them back with text and calls MANY times over the course of the last couple weeks, and they do not even answer calls or reply to texts with anything other than false promises that he will return the call later. At this point my father has been forced to spend thousands of dollars on new drive lines, and lost over a month of income from doing business as a contractor. I want to warn anyone considering us this company, please find someone ethical. If Mike calls my father and makes restitution (return the drive lines, and pay for some of his loss of time) I will update this review. This should be criminal, but unfortunately it seems it is a civil matter. We are very reasonable people and my father was personally and financially hurt by this company. The stress from this situation has caused us all to lose sleep at night.

If I could give 0 stars I would stay away from this guy. We agreed to do a job on a truck we gave…read morehim the money for the parts and after that no communication for a couple days so I called and got no answer for 24 hours then I decided to use a different number and he answered and had a whole story about this and that and why he hadn't gotten back to me so I immediately knew this was not the guy I wanted to deal with, it's been almost a week and he still hasn't gotten back to me or given my mom her money back. Don't use this company and it's a shame he's allowed to operate in Eugene very shady and obviously a thief

He price gouged then suddenly wanted to charge for $50 more for labor and whatever he wanted for…read moremiles and when I shared my truthful opinion he talked crap so here it is the entire conversation. Make up your own mind. Thank you.

Landon the owner, Talk me out of spending more money than I needed to.Gave me a great deal.I was…read morereal happy with his service, Highly recommend him.

I am from out of town. Radiator blew while towing fifth wheel. Needed a quick turnaround due to…read morecampsite reservation expiring. A mechanic worked late on a Friday so we could meet our deadline, which we did. Thank you! You delivered, Integrity!

DO NOT TAKE YOUR CAR HERE!!!! They will give you a big list of stuff that needs fixed ,like front…read moreand rear brakes! They said pads were at 2-3 mm. Got second option at Les Schwab and Midas and both said pads were fine and at 8mm!! Youve been warned!!!