Never have I ever been charged 4x to diagnose my vehicle all in the same visit. Because they didnt know how to do a complete diagnose and fix it fhe first time. They want to charge me everything they didnt fix it! Omg! Please people. I wouldn't ​ read more

This shop did us right. The car runs great, so I'm so glad to have her back. We would have had her back sooner, but icemaggedon happened, and he lost a guy. Still amazinv!!! read more

This is our place to go when anything is wrong with our car! They are trustworthy and work hard to help you. My wife and I have used them more than once for both of our cars. Cars break and things happen, I don't expect them to make my car seem like new. What I do want is someone that is kind and will explain things in ways that I can understand. Who will take the time, even when they are busy, to help me with my car needs. They also offer a pick you up and drop you off service when you don't have another car or friend to help you out. I have used this twice and they are always quick and ready to help you get back to your destination. Good people, this is the only place we use locally. read more

Only two stars for the people in Springfield who like Sam's. I would give them 1.5 at most. They did or did not do weird unusual things. One was looking me up on DMV? Just cause they wanted to? The other was letting me walk away when I did not need to come back later in day. If I did not notice that it was a quick job, I would have been even more pissed. They are also more expensive than the dealership. They also said other weird things like draining my oil And saving it if I come back for way over priced quote on job. read more

As someone who is new to the area and nervous about who to use for our brakes and other auto repairs I was SO impressed with this place! Ray was amazing and so informational over the phone building trust before I brought our vehicle in. They helped us with a ride home so that we didn't have to tote our four kids to the shop and they gave us lots of options to save money for the repairs! I highly recommend this place if you are looking for a great mechanic in the eugene area! Thanks so much you guys! read more

This place is a honest place. Very few car repair shops are trustworthy but I've never had them screw me over or try to get extra money out of me. It is a smaller shop so it might take longer to get your car back. read more

Ross is one of the best mechanics you'll ever luck into, and his team is full of great people to. They never do anything without calling you first, and they're open and honest with if you need to fix something right away or if you can wait a few months. No way are they trying to drain your bank account and really just want the best for you and your vehicle. They'll also find the cheaper way to do something if they can! Will never not take my car here. read more

My daughter bought a black 1997 dodge diesel truck. The truck was hard to steer in a straight line and kept walking back and forth especially on the highway. A certain tire company wanted to charge me $650 for new tie rod ends, but the tie rod ends looked perfect and had been replaced 30k miles ago. I then took the truck to Sam's and they knew all about this type of truck and set me up with aftermarket parts that work better than the weak factory parts. They were willing to show me the old worn out parts and they were patient and nice. I would totally recommend them to a friend. read more

I have to say that i will be coming back to get anything fixed on my truck. I was driving on monday and my breaks felt weird. I stopped in and ross went on a drive with me and knew what i was talking about. He told me to drop of my truck today and i got a new break booster that needed. Thank you so much for fixing the problem in a timely manner. I will be comung back read more

My husband had work done on our brakes for our Chrysler Fifth Avenue on April of this year at Sam's Auto Service in Springfield. We are very dissatisfied at what they did to our breaks. After a week in their shop and $800.10 . .our brakes are squealing again. They told my husband there was oil in the brake fluid . He questioned the Mechanic who came to the house because he has has worked on heavy equipment for 60 years and he showed the Mechanic the oil he had used and it was clear. They told us they would not guaranty the job unless we let them drain the brake fluid and put new hydraulic hoses and replace the whole hydraulic system. My husband had already bought the brake pads.. Since we wanted it done under a guarantee we let them go ahead on their work. However, we don't think all this work should have been done. When our car came back our air-conditioning stopped cooling suddenly and it had been working before and we suspect they drained the fluid in it too. Who really knows for sure. All we wanted them to do was change the two calipers and drain the brakes. Now my husband and I won't take our car back to them at all. We don't trust them. We are on a budget and live on Social Security and this has hurt us. We wish we had not chosen this Garage to work on our car. They won't get any more business from us. read more

We knew we needed some work done on our minivan, but were unsure just how much actually needed done. After getting quotes from quite a few mechanics, we found Sam's to be the best. They took the time to give us thorough estimates and had amazing customer service. They provided good service and did the job expertly. The finished job even matched the original quotes, which was great for our budget. We will be going back and will recommend them to others! read more

Picture this, on the road far from home, family in tow pulling a 26 travel trailer, the yellow engine light comes on in our Expedition. The yellow engine light stays on, not good. We are half way between Sisters and Springfield. We kept driving until we got to Springfield. Then we come upon our shining star. Sam's Auto Service. The first good sign was the large side of the building that made parking the trailer easy. The next great sign was that Chris and Brandon were great guys who were able to fix us up. We found them to be honest, courteous, and fair. We highly recommend them. read more

My mother took my Range Rover here while I was out of the country after experiencing some strange leakage on the passenger side. I did some research on google and came across a forum with many similar problems on the same year and model. I specifically sent a screen shot of what seemed like the solution to my problem and had my mother show it to them. Sam's investigated my vehicle's leak for several days and performed several tests including water, smoke, and also an oil change. When I came back to Oregon and picked up my car from the shop, they had left my driver's side handle off with the key hole exposed and no explanation. Later they told me it was because my key's battery was dead, and in the mean time I experienced a lovely car alarm going off at 2am and whilst dining out. Running to your car wondering what the f#ck?! did these people do to my vehicle! in the middle of a meal is ALWAYS fun. After leaving the shop I excitedly drove away without thoroughly checking my car (my mistake) and found massive disappointment when I arrived home. The entire row of back seats which were previously untouched/un-sat in were entirely scratched. I was painfully let down by their lack of respect for my car and hurt by the loss. I called them to speak about the concerning details and received a voicemail later referring to myself as "Dorris" by the owner. Come on! That in itself shocked me considering it's my LAST name, not my first. I cannot understand how an auto business which has been standing for so long, could make errors like they did. I took my car elsewhere and low & behold the issue was the exact one in which I had screen shot as reference for Sam's. Are you kidding me? I could have fixed that myself instead of paying to have my car trashed at this business. I can't even look at it's business front passing by driving without a pang of anger shooting through my veins. Who appeared to be the owner made a measly attempt to suggest "fixing" my seats, only to make it sound like a hassle and claim to have no knowledge of doing the deed. To think I would ever even let them fix the problem they created is a joke. I'm utterly disappointed. You're not touching my property ever again. read more