The wait was less than an hour to get my license renewed. The lady who helped me at the counter…read morecouldn't have been nicer. The facility itself was clean and not congested.

Quick fast and everything I needed. They are busy but efficient and very helpful. I've been her a…read morefew times now and it's been great. Brittany is super helpful and takes care of everything. I've seen her both times and she takes care of everything!

this place is called express omv and there is literally nothing express about it other than they…read moredont make you set an appointment but they have 6 desk and only 2 being used and theres a good chance when your name gets to the top of the up next line they will call people under you ?? and alllll of that just to pay extra fees for what they think is "convenience"

I went to Express OMV Bossier to get my Louisiana Real Driver's License and had a great experience…read more OMV Representative Camille was very professional and provided excellent customer service. She was able to complete processing my Driver's License very quickly and I did not experience any problems. I would recommend the Express OMV Bossier location on Texas Street to anyone that needs help with vehicle registrations and Driver's License services!

Angie's personality is unbelievable. Ask for her if you want to have a great experience at the…read moreDMV. Smiled from the time I set down until I left and it was 3:30pm almost closing. She definitely changed the way I feel about the DMV. On the other hand change the receptionist .

Since my CDL was expired, I was in need of an ID card so that I could stop using my military ID for…read moreidentification because it's tired. Not having an appointment, which I totally forgot you can do, I walked in and was promptly helped. The walk in process was explained to me, and I thought it couldn't be that bad, and it wasn't. From entering to exiting on a Thursday around noon it took about 1hr 15min. That isn't the best part. The lady who helped me took the time out to explain how to get my CDL reinstated. Then she went on to ask if I was a veteran and would I like that added to my ID. In the end, I left feeling like I had learned something, and I dont know her name, but I want to thank her for being patient and giving me info I didn't even know I needed. This is only my second time using this DMV, but it seems like a change of location has brought about a change in attitudes from the customer service. Speaking of location, I like it. It seems roomier and cleaner. The only con I could see is that they don't use the take a number system anymore, so I found myself having to move just to hear my name called. People were coming in having loud conversations to the point you couldn't hear clearly. If I could change one thing it would be for Louisiana to allow for most DMV functions to be done online to the point the only reason you need to go to the DMV is to take a road test. They should also provide a truck for the CDL road test at the DMV. This would allow them to focus on training and customer service.

Don't make the mistake like me. Book an appointment will get your priority at check-in and nowhere…read moreelse. Times are fluid. Meaning I booked an 8am but 8:30a and 8:20am appointments went before me because only certain staff members do certain tasks.

This place is a joke. The old location was so much better. The only thing better about this…read morebuilding is that it's newer and looks prettier. We showed up at 10 AM and they told us that they weren't accepting any more walk-ins for the day. It was 10 in the morning! She told us to go on the website (don't know which one) to make an appointment. The waiting area. The old location had a huge waiting area with probably 50 seats available, if not more. This new location has no waiting area at all. I'm not even joking. When you first walk in there's 6 chairs lined up against the wall. That's it. That's the waiting area in this supposedly much better location? People were standing around and sitting on the ground. There were more than a dozen people waiting outside on their phones and sitting on the steps. There is no space for a waiting room. You'll see when you get there. People were even bringing their own folding chairs. That's how completely ridiculous this is. Concerning the new REAL ID. Lots of people are trying to get their new REAL ID's. I've attached a photo given to me by the DMV of what is needed to get one. I informed them that my birth certificate was lost in Hurricane Katrina and all I have is the copy that I purchased a few years ago. They don't accept copies. They only accept the original, she said. I asked her what people like me who no longer have the original are supposed to do? She said I could use a passport instead. I don't have a passport and I can't get one because my license is expired and I can't get a new license because I don't have my original birth certificate. What is going on??? So I had to leave with my license still expired. I can't get a new inspection sticker because my license is expired. There's no point making an appointment because I don't have my original birth certificate and I can't get a passport because my license is expired. This entire thing is a huge joke. The old location was so much better. If you can go to a different DMV do yourself a huge favor and go to another location.

Drove 2 hours here for an appointment. All of the staff were friendly and patient. Appointment was…read morefor 10:40 and we finished and walking out by 11:05. We arrived about 15 minutes early and were called at about 10:50. Single occupant restroom was clean. Nowhere to hang a purse, but the sink is elongated so you can sit it there.

Absolutely horrendous I was the only person there appointment for 4:00 sat and waited while two…read moreemployees flirted with each other, at 4:30 I was told my appointment timed out, I told them I got there and checked in at 4 and they informed me they had an issue processing my paperwork, I informed them that wasn't my fault and the woman speaking to me proceeded to yell at me that it wasn't her fault either, a few minutes later she yelled at me to leave I wish i wasn't obliged to come here

Outstanding Service , Great Location! Easy to Locate…read more Professional Management! Great Book Selection! Excellent Customer Service and Support.

I usually go to this place for my tax papers. And I'm not sure, but it might be a voting location…read more It's got a verity of resources. Movie, audiobook, regular books, computers . Kids stuff. It's in a great location for me. Very convenient. I rented a movie (Dragon Tattoo). Did you know that it was made into a foreign trilogy? I didn't. So I asked for assistance in getting the correct one. She was friendly and helpful. Hopefully I have the correct show.

Jasper office is horrible. They have no respect for the public. Go to Hemphill office, the ladies…read morethere are supper nice & helpful. Very sweet

The two ladies in office was such a great help. I was going through a difficult time and both the…read moreladies had such compassion and helped me as much as they could. And I want to say thank you and appreciate you both very much.

Came in to update my driver's license and had a great experience. The staff was friendly,…read moreprofessional, and made the process quick and easy. Everything went smoothly and I was in and out faster than expected.

I took my test today(03/17/2026) to get my license. My instructor was an older African American…read morelady with purple in her hair. I met her with respect from before she got in my vehicle thanking her, to even after a she failed me by a point. She met me with disrespect the whole time, and she made many fast and rude gestures while I was driving. She confused me with many things she told me for example; she told me I scored 31, I asked out of what exactly because I knew I couldn't lose more than 30 points. She proceeded to get upset and tried to explain rudely which still confused me etc. when my mom came out because she needed some information she turned into a whole different person. I feel she has most likely not been reprimanded and she has and will keep this same behavior if she isn't. Her behavior heavily affected how I drove as well. I asked as a worry that she'd not continue being an instructor, thank you.

I wish I could give this place zero stars. I had an appointment at 340 and had to wait in my car…read morefor them to come get me. I finally got in at 410. I sat down and talked to an older lady and told her I was there for a disabled veteran tag. She told me that she didn't have anymore. I told her what am I supposed to do. She said she has regular tags. Well I have a regular tag so that's not the issues. She was well I can't help you. I asked her when would they get more in or if another location had them. She said I don't know, I can't help you. She was very rude and unwilling to help at all. It seems that she could care less that I was a disabled veteran. I drove 30 minutes to this location and stated on my appointment form that I needed a DV tag. I sure hope this isn't how all veterans are treated. This is uncalled for.