Bought a PC4000 less than 3 years ago. Probably took about 200 images. Today-a big white line covering about 25% of the image appears. Called tech support-needs new sensor. "This doesn't happen often" they said. My special price to repair is $4100. That's the best they would do for me on a barely used $22K machine. I just ordered a Kavo from Patterson for a couple thousand more than a PC machine. In addition, the machine looks like it's from the 80's. The interface is antiquated and while some reviewers say it's simple to use, my staff and I disagree. I considered selling it to a used dental supply company. No one will buy it working or not (I offered to have it fixed prior to sale or sell as-is). I would never recommend this product or company to anyone. read more

I work for an MSP, and I have a client that we've been attempting to assist. It's currently 7/24, and issues with the machine were reported 6/29. We have tried contacting via the form on the site, calling, and emailing directly. We have yet to receive a response, and it's been 25 days. We've tried the 800 number as well as the (260) 489-2291 and (260) 489-5683 numbers. No one answers. read more

I had a great experience with Panoramic Corporation! The install went smoothly and their customer service is excellent. They have great people working for the company with great products! The entire office, and even patients, have been impressed with the quality of the images. I would highly recommend you buy your next piece of equipment from Panoramic! read more

I would avoid this vendor like the plague. I was a customer for over 20 years during which time I used their Panoramic X-ray machine. The image quality on film was very good and apart from a few glitches when the machine was first installed it performed very well. Over the years the image quality remained quite good with very little deterioration. Some year back when digital images were introduced there was an option to upgrade to digital x-rays. The cost was the same as what the machine cost initially but we decided to upgrade anyway because of the good service we received in the past. Upgrading to digital with this company proved to be a big mistake. Shortly after we upgraded we had problems with the images and were told that we needed to replace the cable, a cost of $800 (similar to any computer cable that would normally sell for around $20). This cable is poorly designed and will probably need to be replaced frequently.. The image quality was fine but lacked some sharpness and needed a lot of manipulation to get a good image. We learned to live with it for a while. In November 2015 we upgraded our servers and upgraded the computer to which the machine was linked. The machine did not work. We were told that it only worked on a 32-bit system and not a 64-bit system. We had to downgrade to 32-bit at our cost. We were unhappy about that but did it anyway. It still did not work. We were then told it was the sensor. I did not believe that since it was working fine. I told them so. They said they would send one out at no cost to trouble shoot, but I would just have to pay for the service call. I very reluctantly agreed. The technician came out, installed the sensor and it still did not work. I asked him to replace my original working sensor and return the one he got from them. He said he would do that. We tried to get a hold of him on many occasions to no avail. We also could not get a decent response from the company. We gave up and started sending our patients out for a panoramic x-ray. Needless to say we were losing revenue and patients. We have now gotten a bill and even after repeated attempts to address the issue they simply want us to pay a bill close to $4K for a non-working pile of junk at this point. We are sending a report to the Attorney General's office and other sources. Dentist are asked to pay large sums of money for compromised equipment and shoddy service, in situations like this. I highly recommend you do some research and find a company that will give you excellent service. There are many out there that will be happy to earn your business. read more