Extremely professional- very informative-kept me apprised of everything I needed to know-punctual…read moreReally nice guy Ray showed up and was just great explaining everything to me and helping me make my heat pump work better for me. Finally, a great experience with a service technician-it's rare these days!!

We had Morris Plumbing install a split AC unit. They were fantastic. From their response on the…read moreinitial phone call to the rep's visit and recommendations, they were extremely responsive. Chris arrived on time (a big plus for me). He gave us excellent advice, a true expert. They coordinated installation at my convenience. Manny and Dan installed the units -again - arrived on-time. They said 7AM - and they were unpacking their equipment by 6:55. Both of them were so nice and friendly. Their work was clean and even suggested wrapping the units since the hardwood floors were going to be refinished the next day. Excellent idea! saved us a lot of headache if all that dust got in the units. Would DEFINITELY CALL THEM AGAIN!!!!

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

I called 128 Plumbing about one cracked drain pipe. I was told my entire house needed to be…read morerepiped. The estimate (#435094323) was $30,275 to demo every wall and ceiling necessary, disconnect first- and second-floor bathrooms, toilets and sinks, and replace the main stack. That was presented to me as the only option -- no alternatives, no phasing, nothing. And it did not include the roughly $6,000 I'd need to close the walls back up and reinstall fixtures, or the ~$400 roofer I'd have to hire and coordinate myself. Their own estimate puts the hole repair on the customer in writing. All in: nearly $37,000. Meanwhile my first-floor tenant was told she couldn't use her bathroom or her kitchen. When I hesitated at the number, I was told that at least if I sold the house I'd "have retail value." That's the line that made me stop and get a second opinion. Thompson Plumbing came out, found the actual leak -- old hubbed cast iron serving the kitchen -- and repiped it. $2,995. My final invoice was $3,420, and that included an unrelated frost-free silcock I added on. My toilet was fine. My kitchen sink was fine. My tenant's kitchen and bathroom were fine. Not one wall was demoed. Same house. Same leak. Ten percent of the price. I'm not going to speculate about why the two assessments were so far apart. I'll just say this: if 128 Plumbing tells you your house needs a $30,000 repipe, get a second quote before you sign anything. I nearly didn't, and it would have cost me thirty-three thousand dollars I did not need to spend.

The best. Couldn't have hoped for more. Without boring everyone with the details of our…read moresituation, we'd only been in this house for 6 months and with a history of quirky working behavior from our central air, the previous HVAC company I called (can't recall their name) were puzzled with the initial furnace install (from DiPietro), "why'd they do that?", "have no idea what they were thinking with this?" and recommended a band-aid that should get us through the seasons but thought a new intake duct through the floor, etc. for $3000 was the ideal remedy. Several months pass, and in the peak of July '18 humidity our furnace/AC stopped working. I took too long to deal with the matter, but when we called Seasonal Control, Bob came over, took 30 minutes or so to determine the shutdown (burned wire) and then another hour to figure out the dampers were incorrectly wired, re-did the wiring, ran the tests, etc. Perfect. All's well. And has never been better. $260+. This company does not do "online"(Facebook, etc.), mostly word of mouth, and they're busy, plenty booked up. So, you may get help right away or may be a challenge. But I could not recommend them higher.

I wish there was a negative rating be that as it may. I was given his number because I had an…read moreemergency. There were high levels of carbon monoxide due to a faulty boiler. I left two messages to convey this to situation. Unfortunately there was not reply to my dangerous situation. My wife has been feeling awful for months probably because of the carbon monoxide levels.I wasn't calling about a leaky faucet my wife and dog were being exposed to a life threatening situation. My plumber at the time Franco chimataro took care of the problem. Things are good now. Thanks Franco

What an incredible group of guys! Not only do they provide you with unbelievable service and…read moreexpertise, they are also some of the nicest and most genuine people I have ever met. We have been remodeling our home in Gloucester, Ma and have found that the Unis' offer the the most efficient and fair plumbing & heating on the North Shore. We HIGHLY recommend them to all friends, family and coworkers. Quality work all around!

I called Jamie's plumbing and heating got back to me right away. Came to my house and fix my air…read moreconditioner. He cleaned up well after himself a great job with a fair price

Amazing service. Responded immediately. Gave honest upfront pricing. Quick and honest service. What…read moremore could you ask for! I will call him for any future service!

8/4/26 - Wanted to give a shout out to a post install follow-up by Mike P. He was able to quickly…read moreidentify a configuration change needed to address temperatures on really hot days!

**SCAM ALERT PLEASE READ*** It has come to my attention that the technicians of Cranney's LIKELY…read moreGET A COMMISSION off their sales. Please keep this in mind and consider a second opinion if they give you a large quote. This is my story: My elderly mother contacted me in a panic after she had a technician named Ryder come to her house to check/clean her heating system. Somewhere in the process, he told her that her entire heating system needed to be replaced and would roughly cost her $15,000...AND he gave her a DEADLINE of 3pm that day to get back to him or that price would change. Please note that her heating system works and is not broken. I decided to contact Cranney's on my own and ask one simple question: "Do your technicians get a commission on their sales?" I was placed on hold so the operator could consult the manager. When she returned, I was told the manager was at lunch and would call me back. I then asked for an assistant manager or someone else that might have the answer. She then asked "What is this in regards to?" (I am not sure why she asked that again, as I only asked that one question). Sensing the defensiveness in her voice, I decided to tell her that I wanted my technician to receive a commission because "he did a wonderful job". She sounded relieved and more willing to seek out an answer. She put me on hold again. When she returned she told me that she could "not disclose that information"...this was enough for me. If a technician charges 15K for a job and gets 5% commission, that's a $750 addition to his paycheck. Please keep in mind I never got an official answer, however if the answer was "no" then it would've been simple. Offering commission on services like this without guardrails, is a corrupt incentive for technicians with no integrity and an easy way to con old women into spending money they don't have on something they don't need. Not to mention the coercion technique used causing unnecessary panic by telling her that a decision needs to be made TODAY...or else. Also, you should know that the manager never called me back. I have no interest in telling them how to operate, I can only offer my experience with the hope that the consumer is better informed. Please consider a second opinion when using their services.

They installed an entire system- Condenser, vents, air handlers in our condo in Boston, but now…read morerefuse to service. Have decided that they no longer want to drive that far. They will take your money , but will not support their work or equipment, if they feel that its inconvenient for them. Terrible Customer service

Needed a quote for a new AC. Betty-Jo came out and looked in the attic and recommended a heat…read morepump. Then after waiting a few weeks for a quote she called and said their Project Manager would not work in my attic, and we needed to create a utility room in a bedroom, which was ridiculous. Three other companies laughed at this, and one got my heat pump set up with ease. There was nothing wrong with my attic for your competitors, and my heat pump is running without issue. Thanks for nothing.

I've been a Scott customer for over 20 years, and took their recommendation to install a zone-type…read morehot water heater. It was expensive but came with a manufacturer lifetime warranty. The problem is, I've had to replace the tank several times, and I can't afford to keep paying. $3,376.34 is what they're charging me now, to install the same system again, it's now the 4th time they've installed it in 12 years. I'm a senior citizen and I've always relied on their annual contract, but when I ask why they keep installing the same system, all they say is, it must be my fault.

After canceling my account with Scott because of unbelievably poor service over eight years, my…read morecondo association mistakenly had them fix my new boiler. Because this repair would have been free if done by my new company, I requested documentation so I could seek reimbursement from the new company. I called twice, leaving a message on the Scott owner's voicemail. No response either time. In my previous review, I requested no further contact. The owner contacted me anyway to argue with me. I REQUEST NO FURTHER CONTACT and will report it as harassment if it occurs. Do yourself a favor and avoid this company. They are clueless and irresponsible. Pretty obvious that the few positive reviews are fake.

Outstanding Mitsubishi mini-split installation by Dynatemp. Tom worked with me at every step of…read morethe way to conceal the plumbing. I recommend him without qualification.

Tom at dynatemp is 5 stars. I have been using him ever since he has been around, always been there…read morefor me fixing my AC and heat. Quality work, never had any issues with Tom. Great pricing and uses high quality AC units. I have also noticed the very negative review about Tom and dynatemp. Seems like someone didn't get there way while a ac guy was very busy in this heatwave and couldn't fit him in his schedule and choose to write something that Tom would never Do, or his wife! Again great service, great workers.