Our central air conditioning unit broke during a very hot summer spell. Despite it being in the…read moremiddle of their busiest season, and being one man down - Paone answered our call personally and sent an expert technician out the very same day, who fixed the problem. We were beyond pleased! Paone also services our heating system. They provide top-notch, service in all seasons and we highly recommend them.

We recently had a problem with our heating system on Christmas Eve, we called Paone Mechanical in…read morewhich we did not have a service contract with. I talked to the owner of the company and he sent one of their technicians out that night! They repaired the problem and were thrilled that they did that for us. We would recommend them to our friends and family. Than you Donny for your help and we appreciated that you could come out that night.

water heater started leaking Friday night. was able to get…read moresomeone out first thing Saturday morning. Ryan was great, tried to keep my carpets/bathroom clean as much as possible and was patient in discussing my options and answering my questions. Surprisingly was able to get an appointment for install on Monday. Jared was also great. Definitely appreciate the small details and concerns to keep the carpet clean like hand carrying both the old and new water heater up 2 flights of stairs. Between the quick response/scheduling time, clean workmanship, and fine attention to detail, happy to say the leaking water heater experience felt less chaotic with 128's help! Total turnaround time, Friday 11pm to Monday 4pm hot water up and running!!

I need a 2nd mini split installed at my home. Received 3 estimates, all came back roughly in the…read moresame price range. 128 quoted the OEM Mitsubishi unit that I was looking for, (the others did not) along with handling all the permits & electrical needs. Their price also included a 3 year service plan. The install was scheduled 3 days after I accepted the quote, others were scheduling 2-3 weeks out. On the day of the installation, the 128 crew arrived right on time, calling ahead to let me know they were on the way. They showed up with a four man crew, 2 installers for the mini-split and 2 electricians. The work was pristine, the wiring was neat, the unit was placed on a pad and looks great! The crew (Paul, Nedim, Nick & Connor) was extremely professional and curtious. The work was completed by 3pm same day. I am 100% pleased with the work and will be using them going forward for all my HVAC needs.

I wish there was a negative rating be that as it may. I was given his number because I had an…read moreemergency. There were high levels of carbon monoxide due to a faulty boiler. I left two messages to convey this to situation. Unfortunately there was not reply to my dangerous situation. My wife has been feeling awful for months probably because of the carbon monoxide levels.I wasn't calling about a leaky faucet my wife and dog were being exposed to a life threatening situation. My plumber at the time Franco chimataro took care of the problem. Things are good now. Thanks Franco

What an incredible group of guys! Not only do they provide you with unbelievable service and…read moreexpertise, they are also some of the nicest and most genuine people I have ever met. We have been remodeling our home in Gloucester, Ma and have found that the Unis' offer the the most efficient and fair plumbing & heating on the North Shore. We HIGHLY recommend them to all friends, family and coworkers. Quality work all around!

Amazing service. Responded immediately. Gave honest upfront pricing. Quick and honest service. What…read moremore could you ask for! I will call him for any future service!

I've been a customer of Jamie's for a year now, and his work is great and prices very reasonable…read more He has cleaned up work from a previous contractor and been very responsive to several heating emergencies that I've had over the past year. I highly recommend Jamie for any of your HVAC needs. Five stars!!!

6/27/26 - 3rd project completed, this one was a plumbing project. Had hammering issues from a…read moresprinkler system, expansion tank install near boiler, a whole house water filter and a few other repairs while they were here. Overall, can't thank Nick enough for his help in addressing all the questions prior to and during the actual work. They had brought in several of their top members to address this in a day, which I truly appreciated. I think this is it for larger projects, for the time being. Thank you to the overall team for their help. Still highly recommend Cranney. 6/11/26 - 2nd major project with Cranney. Completed on 6/8/26. This was an HVAC + Electrical. If you'd like to skip the blurb, overall I'm quite happy and would highly recommend Cranney. Now to the details, I wanted to accomplish a few things on the property, HVAC being one of them, and this ultimately also led to an Electrical upgrade. I had Dave, the project manager from HVAC, and Alex, the project manager for Electrical, come on site for separate meetings to discuss my needs and provide their suggestions. I decided, after reviewing a few offers, to go with Cranney even though it was a little more expensive as it's a single company to work with vs trying to coordinate with different companies. I also didn't want to run into issues in the future that would involve finger pointing and with me being the intermediary. In terms of the actual work done, this is where the team shined. Orlando, the lead electrician, crushed it and did an amazing job. He's meticulous, detail oriented, and didn't leave a mess behind. He did the type of work I'd do, with attention to detail and asked for my opinion throughout (placement, educating me, etc). Hard to find that level of quality... Drew, the lead HVAC technician, also crushed it and provided feedback throughout. He also buttoned up any concerns I had during the project. Eric, Orlando's manager, was also a rockstar, the man hustled to ensure Orlando and team's success. I did opt for completing everything in parallel, glad I did as it was a large project and would have ran for 2 weeks if not done in this manner. I'll wrap up by saying this, they addressed any concerns, without much fuss, and did a great job. What more can be expected? I'll be sure to reach out for future large projects or for any repairs / maintenance on what they've already installed. 10/15/21- This business is phenomenal, thanks to the help I've received and the great install they've delivered. I had reached out to Patrick through a family friend (had a similar install performed), as we were seeking options to replace a 30 year old boiler. Prior to then, I reached out to numerous businesses and most business never responded back. Patrick came out the following day, assessed the situation and provided the quote onsite. The team, led by Frank, came out the following week to perform the install. As for the install itself, special kudos to Frank and his team, they came out and completed the job in two days. I can tell they're passionate about what they do and the quality of the work certainly shows throughout. I'll be reaching out to them in the near future for additional HVAC work and the annual maintenance. Thank you again gentlemen!

**SCAM ALERT PLEASE READ*** It has come to my attention that the technicians of Cranney's LIKELY…read moreGET A COMMISSION off their sales. Please keep this in mind and consider a second opinion if they give you a large quote. This is my story: My elderly mother contacted me in a panic after she had a technician named Ryder come to her house to check/clean her heating system. Somewhere in the process, he told her that her entire heating system needed to be replaced and would roughly cost her $15,000...AND he gave her a DEADLINE of 3pm that day to get back to him or that price would change. Please note that her heating system works and is not broken. I decided to contact Cranney's on my own and ask one simple question: "Do your technicians get a commission on their sales?" I was placed on hold so the operator could consult the manager. When she returned, I was told the manager was at lunch and would call me back. I then asked for an assistant manager or someone else that might have the answer. She then asked "What is this in regards to?" (I am not sure why she asked that again, as I only asked that one question). Sensing the defensiveness in her voice, I decided to tell her that I wanted my technician to receive a commission because "he did a wonderful job". She sounded relieved and more willing to seek out an answer. She put me on hold again. When she returned she told me that she could "not disclose that information"...this was enough for me. If a technician charges 15K for a job and gets 5% commission, that's a $750 addition to his paycheck. Please keep in mind I never got an official answer, however if the answer was "no" then it would've been simple. Offering commission on services like this without guardrails, is a corrupt incentive for technicians with no integrity and an easy way to con old women into spending money they don't have on something they don't need. Not to mention the coercion technique used causing unnecessary panic by telling her that a decision needs to be made TODAY...or else. Also, you should know that the manager never called me back. I have no interest in telling them how to operate, I can only offer my experience with the hope that the consumer is better informed. Please consider a second opinion when using their services.

They installed an entire system- Condenser, vents, air handlers in our condo in Boston, but now…read morerefuse to service. Have decided that they no longer want to drive that far. They will take your money , but will not support their work or equipment, if they feel that its inconvenient for them. Terrible Customer service

Needed a quote for a new AC. Betty-Jo came out and looked in the attic and recommended a heat…read morepump. Then after waiting a few weeks for a quote she called and said their Project Manager would not work in my attic, and we needed to create a utility room in a bedroom, which was ridiculous. Three other companies laughed at this, and one got my heat pump set up with ease. There was nothing wrong with my attic for your competitors, and my heat pump is running without issue. Thanks for nothing.

I've been a Scott customer for over 20 years, and took their recommendation to install a zone-type…read morehot water heater. It was expensive but came with a manufacturer lifetime warranty. The problem is, I've had to replace the tank several times, and I can't afford to keep paying. $3,376.34 is what they're charging me now, to install the same system again, it's now the 4th time they've installed it in 12 years. I'm a senior citizen and I've always relied on their annual contract, but when I ask why they keep installing the same system, all they say is, it must be my fault.

After canceling my account with Scott because of unbelievably poor service over eight years, my…read morecondo association mistakenly had them fix my new boiler. Because this repair would have been free if done by my new company, I requested documentation so I could seek reimbursement from the new company. I called twice, leaving a message on the Scott owner's voicemail. No response either time. In my previous review, I requested no further contact. The owner contacted me anyway to argue with me. I REQUEST NO FURTHER CONTACT and will report it as harassment if it occurs. Do yourself a favor and avoid this company. They are clueless and irresponsible. Pretty obvious that the few positive reviews are fake.