This is the only clinic I've seen that doesn't send appointment reminders, instead they seem to…read morerelish when you miss an appointment so they can charge you. I guess that's one way to make up for the lack of funding in healthcare!

I have been a long time client coming here to Britannia for all my Botox and filler needs however,…read morerecently I was paired with the worse injector for filler. It's crazy how one injector can ruin the whole experience and almost your face. I forgot her name because I haven't been assigned her for filler before but I showed her a photo of a beautiful influencer I loved her face shape and it was slim feminine with a nice defined side jaw line. My face shape is not far from this influencers face shape just wanted it more defined and emphasized slim and feminine. This injector did it so poorly that it made my jawline more masculine and poorly distributed that it's lumpy! It's one thing to be a good injector and look out for the best interest of your clients to say realistically if it's obtainable through filler or make the right suggestion but she clearly didn't and proceeded to do something she probably hasn't done before and ruining a clients face. It's been 2 weeks and I was thinking it must just be the swelling that has it looking lumpy and chipmunky but it's definitely not I can feel how uneven the filler is and even my friends who saw me said they thought I just gained weight and my face isn't as slim as before and very uneven! I spend $1600 this was not the result I was expecting and it made my face worse than it was before. I'll be booking an appointment to get this dissolved asap and finding out the name of that injector to include in this review but she was an older lady with blond hair BEWARE!

Although I did not receive my desired results from my treatment, I feel compelled to leave a…read morepositive review because I do believe the service was above and beyond. The staff was compassionate, informative, and willing to help when I expressed concerns. This is a place that cares about people and won't shove needless products/procedures to make a buck. I appreciate how my case was handled when I was not satisfied with my results. They also have a great selection of products and procedures that are fairly priced.

Hello Marie/Skinscience…read more Thank you for responding to my review. You are correct I did not receive good/ok service at your clinic or even after however SkinScience did have a few opportunities to rectify it and failed. I contacted the clinic after my appointment about the issues and was advised someone would call me in 24 hours and never did? After this Yelp review (which was 3+ months ago), the same day a copy of this review was sent to SkinScience to rectify and respond too and didn't? If SkinScience wanted to rectify this in a timely matter, they had plenty of opportunities to do so the last few months. If reviews "were/are so important" to SkinScience why wouldn't I be contacted till now? SkinScience does have my phone number, mailing address and email address. Plenty of ways to be in contact and rectify the situation with a refund. Thanks Amira

Marie is horrible at making clients feel welcomed. I told her I'm visiting from the US to see my…read moreniece and from that moment her vibe changed. She seemed like she no longer wanted me in her clinic. I made my appointment weeks prior to my flight and I self quarantined for an additional 14 days after landing. I even reassured her with my negative covid test that I received 2 days prior but she said she doesn't know what I could've been doing in between that time... I asked her if she speaks to all her clients this way during covid. She declined to respond. Nice way to start my vacation

It appears Lab11 has quietly slid away into the night, taking our money with them. After weeks…read more(months) of canceling appointments, and evading phone calls and emails, the lights are out and the doors are locked. I should have been tipped off when all the talent quit; Thomas, Tracey, Kait, Norrie.... clearly they saw the writing on the wall. If you've prepaid for any treatments, you can kiss your money goodbye.

Love love love this place!! It's brand new so the building and clinic is gorgeous and immaculately…read moreclean. Lots of windows with great light. I came in and was greeted with a hot scented towel and offered a drink and a treat. I got an amazing almond milk lattè...sooo good. I came in to try cool sculpting on my stomach. It was so simple and didn't hurt a lot at all. I have also had some injections done to my jawline to create more prominence. Loved it!! I also get my skin care products from Lab 11. They carry my favourite line called Environ. It's amazing!!! Gets me through the cold, long and DRY Calgary winters with amazing skin. Love Lab11 and the super friendly staff!

This location is very convenient for me so I really wanted to like it. However, I tried three…read moretimes, with three different practitioners, and the service varied from weird at best, to genuinely bad. One woman spent a truly bizarre amount of my session rubbing my ribs and my left kneecap - I am not kidding, it was just beyond strange. Bright sides: the space is nice. But I can understand why it's always empty.

This was my go to spa before it change hands in the summer of 2025. The changeover was a mess. The…read moreprevious owners never notified clients and the spa was just closed for several months with no communication about scheduled appointments, etc. I was grateful that my gift certificate was honoured by the new owners. I've now been two or three times under the new ownership. Sadly, the previous staff is gone -- who can blame them given the rocky transition. I had one or two favourite therapists and I miss them. The staff size has also been reduced so there is way less availability during the day. The massage therapist I've been seeing is good, but overall I feel the facility is losing ground. The place used to be immaculate and really felt like a spa like experience. I was in there last week, and spa shoes were dirty (they aren't cleaning them between clients - something I've noticed during previous visits), the floor has traces of salt and snow on it whereas it used to always be pristine, the decor is not as sleek as before -- there's a white leather couch that looks kind of tacky and holiday decorations that look the same. I always loved that they sent you away with a cup of hot tea. The tea is still there. I wasn't offered one during my last visit, but the time before was offered one -- so overall it's an inconsistent practice and I feel too silly to ask when not offered. I probably won't be returning once I use up my massage series, unless these new folks up their game soon.

Poor result refused follow up. Grumpy, unfriendly, egotist…read more The surgeons at foothills fix his work regularily. Run don't walk there are way nicer surgeons in southwest calgary Makes his money in "Mohs" on elderly nursing home patients. Staff covers his behind. Go somewhere else, there's lot of nice plastics dr.s in other clinics in South Calgary.

I am very happy with my results. Erina and the rest of staff were exceptional in the way they…read moremaintained a sanitary, informative, comfortable, and very welcoming environment. Erina was especially accommodating for my specific situation, which I am almost certain I wouldn't have received anywhere else. I would absolutely recommend this plastic surgeon's office and the awesome staff.