After 7 months we decided to order a pizza for carry out. My husband picked it up on his way home and when I opened the box the order was wrong. I paid extra for garlic parm crust and there wasn't any on it. I called, and although the girl who answered the phone was helpful, I'm not impressed with the resolution. I asked that the cost of the garlic parm crust be credited back to my card but was told they couldn't do that. She did offer me a credit for the next time I order but I don't see myself ever ordering again. I have learned my lesson and will not be ordering at this location again. read more

Ordered food via app for carry out. Good food. Good deal. Pizzas $6.99 ea 2 topping med. Restaurant appeared clean. Our first time at this location. read more

Fantastic experience!!! the store manager was super busy this time of night. I asked for light sauce and well done and it came out perfect couldn't be happier... she did a great job. I can't remember her name. read more

Worst pizza ever. Ordered for pickup, arrived only for our pizza to be taken by a driver to deliver (not to us). They remade in a hurry and when my husband brought it home the pizza was soaked in tomato sauce ( after ordering light sauce) very little meat and veggies. This pizza went into the trash (so sorry) but it was AWFUL. This was the 1st time getting a bad pizza from here. Waste of money. read more

Ordered two large pizzas and was very disappointed. Both pizzas had hardly any cheese and seemed to have more onions than the rest of the toppings. Overall, I'm glad I had a discount code and didn't pay full price. read more

This evening I ordered pizza and wings online at 5:42. Meal was delivered at 8:37 ! Very disappointing! I should have checked the reviews. DON'T ORDER FROM THIS PLACE! VERY IRRITATED AND DISAPPOINTED! ( 1 star because nothing less available for a rating.) read more

Best red sauce for pizza ever, really good crunchy crust and fresh toppings and to top the cake, they have their own delivery se rvice. read more

So I order pizza through the app like always I forgot to add three little seasoning packets then when the delivery driver got here my total went from $18 up to $28. I called an spoke to Jessica an she was rude an treated me like I was a complete idiot. After I got another employee on the phone. Garret was nice and got the issue taken care of. He was nice an respectful. Jessica rude Garret nice read more

the pizza is very burnt and that is all you can taste. the manager also had a attitude when i was trying to be polite with him. it was not worth the $12 read more

Papa Johns Pizza - the pizza is very burnt and that is all you can taste and the manger had a attitude when i was being polite about everything - Pizza Near Me - New Caney, Texas

Do not order from here unless your not hungry! Was told 45 min wait but when I arrived 47 min later was told it would be another 15-20 min and ended up being a hour wait for 1 pizza. Ridiculous! Horrible customer service read more

Placed order at 3:30pm for delivery at 6:30pm and order hasn't arrived as of 7:20pm. This happens quite often at this location.

While I like the pizza, the service at this location is awful. -Never delivered in the time frame given. We wait anywhere from 1.25 to 1.45 hours for our pizza each time. -When you call they are rude -Asked to speak to a manager and was told he was busy -And the app NEVER tracks your delivery. It always indicated "We will see you soon". That's crap! -Corporate office should really look into this franchise owner and how he or she is running this location. It's obviously understaffed. read more

People are rude , sometimes you get a good pizza, most of the time no, lots of competition coming to the area, maybe I will find better. Service seems dead today , hey papa John, come to new Caney and see how your product is presented read more

Papa Johns Pizza - Let's play a game , how many slices of pepperoni go on a pizza - Pizza Near Me - New Caney, Texas

No wonder these idiots have 2 stars but I'm actually giving them 1 because I can't make a zero. I placed an order online and my gift card did not work at all. They said I needed to do it in person. So whatever but after 30 minutes I checked my email because it never sent me a text and it said it was going to take 81 to 91 minutes. WTH! I called and he told me it would be 1.5 hours to 2 hours. Told him I was coming to get them myself. Still took another 30 minutes. I walked in there were 5 people making pizzas and 2 more on the other side and 2 delivery guys leaving with what looked to be two pizza boxes each only. How is that possible at all I do not know. I will not be buying from there ever again. They suck!!!! Let's shut this place down. read more

Tried the new Papadillos Philly Cheese and was great. However, the jalapeno peppers still had the seeds in them and the chicken wings were horrible. Chicken wings had been cooked in the oven and sauce squeezed on them. Won't be ordering these again. My order was almost $50. Definitely not worth that. Wings were $16 and poppers were $6. read more

I have to express my dissatisfaction with this particular establishment. There aren't a lot of options within delivery range, so despite us never having a positive experience my wife continues to order from here. Tonight, like many nights before she placed an order for delivery. 2 large pizzas and an order of cheesy bread. She placed the order at 6:11pm, and was given a delivery time of 22-33 minutes. At 7:12pm she called inquiring as to the current estimated time of arrival. The girl that answered told her that they were *just* coming out of the oven, and that they would be taking them to us directly. Cool. The delivery driver showed up at 7:36pm, apologizing for it taking so long... hmm but didn't he *just* leave? The credit card receipt he handed to us was ours, but it had already been signed by someone else... not cool. The pizza was what was ordered, but was stone cold. It didn't come out of an oven 24m prior. It looked over an hour old, like it was riding around in a car on the wrong route, and had been delivered to someone else. Called and spoke with the same girl, who quickly handed me off to the manager Fred, a man just bursting at the seams with personality... He offered to replace the order in the future for free. I respectfully declined as that doesn't assist in feeding myself nor my family this evening. Fred skirted responsibility now blaming his staff, two such individuals were cited as not having come in for work. Unreliable staff sure is a pain in the butt, so is cold pizza delivery an hour late. Only after some no doubt uncomfortable silence did he get the drift and "let me keep the pizza" and "void the transaction" albeit with a begrudging tone. Super sweet Fred, way to manage. Ending the call I just got this nagging feeling Fred thought I was a thief, sitting merrily enjoying my gratis pizza. I'm a lot of things, but a pizza pilferer I am not. I did what any man would do, fearing his reputation sullied. I hopped in my car, unowned pizza in tow, and drove up to return my ill given gains. It took me a whooping 8 minutes to arrive door to door, covering the 6mi of -straight freeway- between us. I calmly walked in the empty lobby at 8:12pm , placed the pizzas on the counter and was shortly greeted by a young man. I asked him if he was Fred, he said no, and then popped around the corner calling out his name. Another young man came up front. I asked if he was Fred? He just stared at me but offered no answer. Again I asked are you Fred? to which he answer uh yes. I'm not sure Fred wanted to be Fred at this given moment. I gingerly slid the pizza boxes across the counter into space I'd determined his and offered them back to him, stating simply "I didn't want you to go to bed tonight thinking I was at home enjoying free pizza" to which he said "ah well oh" I then left, telling him to watch how he talks to customers on the phone. read more

Have been ordering from here since roughly 2011, the pizza is great, several of the cashier's know me since I normally pick up my pizza in person since this location does not deliver to my address and they're always very polite. However, yesterday was a rough day for me having to deal with a car tire, work, and a long wait time of 49-59 minutes. Didn't mind the wait since I understand it was busy because of Labor Day. However, after showing up when the app marked my pizza ready for pickup I waited about 20 more minutes in the building with a couple of other people also waiting for theirs. With no one at the counter to acknowledge or give me a status on my order. I didn't want to make a scene and cancel my order by going to the kitchen where the employee's were so ultimately, I ended up leaving without picking up my pizza and ordering wienerschnitzel from across the high way. I'll likely be doing a charge back on the order, it's not the employee's fault, but this place was obviously not staffed for this level of traffic and order volume. Overall during the weekdays I'd recommend ordering from this location; for any holiday or weekend you're better off getting food somewhere else. I'll likely start ordering from dominos in Porter even if it's a further drive. read more

I'd give zero stars if possible. GARRET is an absolute piece of TRASH. They need to hire a NEW manager that can handle a pizza store. They take TWO HOURS just to make and deliver your pizza with no call saying it'll be late. Garret CUSSED my friend out because we're upset about cold late pizza. Do better papa johns. Hire a manager that cares about their job and doesn't talk to their customers like garbage! Never coming here or ordering here again. Save your money and go somewhere else. read more

I'm not normally the type to complain, and I understand that customer service can be difficult sometimes. However.. I ordered A (one, singular) pizza from Papa John's in New Caney at 6:55. They said two hours online. I waited two hours. Called to ask about how much longer it would be (I was hungry at 5 when I got home). They said it was on top of the tray and should be going out any minute. An hour later, at ten, I called again to ask if I could simply cancel my order... and was put on hold, then hung up on. Still no pizza... finally we had to go to the place personally, and they knocked off.. the ~$2 delivery charge for a new pizza. At least Pizza Hut always gets here eventually. read more

SLOW SERVICE! We arrived 3 minutes after our pizza should be done and they told us it would be another 5 minutes so we waited and then we went in and our pizza still wasn't done. read more

I have a fairly complicated, specialized pizza. They get it right every time. I get carry out so I cannot speak to delivery times or service but the people working the counter seem to genuinely care about making your order correctly. read more

This was by far the worst pizza we have had delivered. It was cold and as soon as you pick up a piece it just fell apart and left you with a slice of sauce on bread topping and cheese fell it box. BTW we immediately started eating the moment the door closed. The only reason I'm giving 2 stars is because the flavor of papa johns pizza was there after we had to rebuild each slice we ate. read more

Disgusting. Multiple bad experiences. Wrong pizza. Burnt crust etc. Website is always crashing

I ordered 2 pizzas tonight. I figured with it being Monday night and the fundraising event going on, we'd be waiting awhile. I was absolutely prepared as we specifically ordered from here for the fundraiser benefiting officer Greenwood. 2 hours after placing our order, we tried calling. For a whole hour, the line was busy. Finally, some very rude woman answered and let us know not only had our order not even gone out for delivery, it hadn't even been made yet. AND it would take another hour to make and deliver. When we said we'd like to cancel the order as it was already 9:45 pm, the rude girl that had answered the phone offered no explanation for the outrageous wait time or even an apology. SHE JUST HUNG UP. We will NOT be ordering from this papa johns again. What a joke. Get some new employees. read more

Ordered pizza for delivery; arrived within 35 mins. Great pie, toppings fresh and evenly distributed. Will definitely order again. read more

Papa Johns Pizza - Large veggie pizza minus onions - Pizza Near Me - New Caney, Texas

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We ordered for Brooke orders a pic for pizzas and breadsticks and a 2 L Pepsi and everything was hot and very good

Horrible. Absolutely Horrible service I was given the wrong receipt and was asked to sign in multiple times. Then my pizza was severely undercooked and the pizza was smashed in the side of the box when I called to complain they told me I had to take a picture of it when I first opened it and then told me to bring it in when I said to the manager I can't that's why I had it delivered he said there was nothing he was willing to do about it. If you want pizza in this area go to Flying J large any number of toppings for $11.00 with tax and its ready in about 15 min no issues. read more

Many times i have ordered pizza and never received the pizza at all. Calls to the store go un answered or they put you on hold as soon as they do answer and then hang up on you after 20 minutes. If you pay with a credit card they will take their time refunding your purchase. Calls to the 800 customer service number is more of a waste of time than calling the store. I will never do any more business with ANY Papa Johns location ever! read more

Ordered pizza from them on the 12/28/15 and it was so disgusting. Normally their pizza is hot and really great. Not on this night. The delivery driver kept telling us how they had run outta dough and only had one pan of large crust left and they were running outta cheese. By the looks and taste, they should have just closed their store. Gross... read more

I don't know when Papa John's changed their recipe...but the Works pizza I ordered looked exactly like the MEATS pizza...I couldn't FIND the peppers, onions, and olives for all the globs of cheese on top. It was delivered quickly, the driver was wonderful (Rita). We had decided to switch to Papa John's, tired of another close-by pizza place. (Papa John's used to be our FAVORITE). But with this spongy, globby mess, too sweet sauce, paper-thin slices that APPEAR to be pepper slices, non-existent onions...I'm SO disappointed in this order. I called to complain...waited on hold for all of 9 minutes, then hung up. Had to call back an hour later...and the manager was totally not helpful. He really didn't care that I had a problem with the product. He offered me another pizza...why would I want two of the same thing? I don't know if this helps anyone. But Papa John's just isn't what it used to be...not here in New Caney. Try Pizza Hut. read more

My favorite pizza chain. Great crust, fresh toppings, yummy butter dipping sauce...what's not to like? Price is reasonable. This location is takeout only, as I think probably all papa johns are. I love that you can order online and then pick up. Service here is good. read more

Great food online has some good deals eat here regularly delivery can take longer but worth the wait

So we ordered a pizza over the phone and asked for several toppings. Jessica the girl who took our order said it would be ready in 15min. I really don't live far so I took off right away to go get it. Well I get there at 2:40 and I pay and she said it would be out in a couple of minutes, no big deal. Well while I was waiting I over hear them in the back discussing among themselves that they forgot to put the jalapeños on the pizza, I assumed it was my pizza but I didn't bother to ask because it could of been a different order. So I was still waiting it had been almost 15-20 min since I had paid. Jessica then comes to me and sais " they forgot to put your jalapeños in your pizza so the made another one it'll be right out." and I said " ok , that's fine. ". Again no big deal I didn't mind, it was probably and honest mistake. I walk outside to get something out of my vehicle and Jessica comes out behind me and hands me my pizza and I was ok cool I can go home now and eat. Well when I get home noticed that the pizza had jalapeños thrown on them and it wasn't a new pizza fresh out of the oven it was the first pizza that they forgot to add the jalapeños on with toasted jalapeños on them. I knew it's wasn't a new pizza because toppings will usually melt within the cheese, these jalapeños literally were thrown on top and you could easily flick them off. They heated the jalapeños and threw them on top. I should've gone back and asked for a refund because 1. She lied. 2. I was waiting for a long time 3. I wasn't informed about the mistake. If she had asked or told me about it I would have taken it home the way it came out the first time. I'm not a picky person but she didn't even bother. I just now from now on I will not longer order from that location or Papa Johns for that matter. read more

Regular customer, placed an order online today... only to find out an hour later that the store cancelled it due to my location... what?!? This is MY Papa Johns location, always has been. The store acknowledged their mistake, said they would put the order back in... uh NO. No thanks. Never again. I have a meeting to go to and you just screwed up my lunch. This regular customer (~2-3 times/mo) will go somewhere else from now on!!! read more

very dissatisfied, the Meats pizza had very little meat on it and my order was wrong. i ordered Honey chipotle wings and when i got home i found i had barbecue wings, when I call the New Caney store the manager [Ronnie] told me to bring the wings back and he would give me the right one and that all he could do, i am not going to drive 20 miles around trip for their mistake when they do deliver in my area but he refused to deliver the right wings, when i told him i would go on line and write a bad review he remarked "OK, GO AHEAD". this store have Horrible customer service and a Horrible manager. read more