When considering my most recent experience, our pizzas were all-in-all fairly good (opinion naturally varying here in accordance with one's general liking (or nah) of Papa Johns). However, both large pizzas that comprised our order were more-or-less botched... When customizing our order, a few friends and I chose to order two pizzas and 'split' both pizzas into two separate halves, each having its own unique set of toppings--this gave us more variety as we all preferred different various toppings. When ordering via the app, splitting a pizza in this way is absolutely no biggie... when the ordering cadence asks you to choose your desired toppings, you simply click the icon illustrating a 'split' pizza with two separate halves (vs. default selection--an icon depicting a whole pizza receiving a single set of toppings) and proceed by selecting your desired toppings for each half/side. To be succinct... when our order arrived and was subsequently unboxed, it was quite clear that the ONLY similarity between what we ordered and what we received was the # of pizzas they delivered. ‍ On a totally separate occasion, I went to the store to pick up an order that was placed online. The order was submitted fairly late in the evening/night, yet prior to their closing time. One of the three employees who were all huddled together in the back came to the register and informed me that "the order was cancelled" without further explanation. As I walked outside to call and doublecheck with the friend whose order I was picking up, I heard/saw the employees lock the door and turn off the store's lights. I discovered that my friend had NOT canceled the order, and I am fairly certain I was lied to by the store's employees. read more

This place is absolutely horrible. I tried to made a birthday order late at night to prepare for my birthday party tomorrow. Mary Helen is an absolute nightmare! She is so rude and not understanding at all. She screamed at me on the phone. When I told her my situation she was so rude and was not up to giving suggestions. I once came to the store and it smelled like cigarettes. Take your business elsewhere. This place is filthy. The employees are all jerks and the pizza is HORRIBLE. I'd rather eat a frozen pizza. read more

I'm not understanding why people don't take the time to read the entire order. It's movie night at my house. We always order a large pizza with a 2 liter Pepsi. Delivery guy shows up with my pizza but no pepsi......so damn annoying!!!!! read more

RAW CHICKEN WINGS!! I had 2 orders of wings delivered and both orders were cold and raw to the bone. It was so gross when I bit into one. I called and reported it and they said they could give me a credit for one for the next time I order them. I will never order from here again!!! So gross. read more

Papa Johns Pizza - Pizza Near Me - Smyrna, Tennessee

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Not real happy with the value of their pizza After ordering 2 regular sized pizzas 1 pepperoni and 1 thin 3 topping (that didn't have garlic butter) the cost over $32. There is too much competition out there for me to get raped on my pizza crave. I can go to my local gas station market and get the same thing for $8 cheaper read more

I have a severe dairy allergy- this site has never once gotten my order wrong and I've ordered from here at least 10 times. I am so grateful for their diligence. Highly recommend! read more

We placed an order to be delivered to some of our employees working in the area. It took 2 and a half hours to deliver! I called 5 different times and was told something different every time. C'mon guys, do better! read more

Terrible service. Okay pizza. Racists workers. Had to wait 15 minutes for my pizza that was already ready sitting right in front of me because the white couple next to me had were "waiting 15 minutes for their pizza." I was ignored for 15 minutes after asking twice for them to just hand me my pizza that was already done and paid for sitting 5 feet away. The workers also had the audacity to get an attitude with me. If you're black you will receive terrible customer service here. Never going back. read more

Never again! It would seem Papa John's and this store in particular are making a concerted effort to go out of business. Late, cold, and unapologetic. read more

Every single time I ask for garlic sauce instead of pizza sauce with my breadstick and every single time they get it wrong. I'm beyond annoyed. Also their website was down and didn't seem to be bothered about it. read more

I ordered for delivery online. Said it would be a 96 minute wait so I called the store to change my order to carry out. Assuming they were busy, I waited 40 minutes to pick it up. I get to the store and they said it had already left for delivery. I drive back to my house, wait another 30 minutes and when I get the pizza, it's the wrong order! Absolutely horrible experience. I'm furious. read more

Very fast delivery and the pizza is always cooked perfect I order from here quite often and I'm never disappointed they have very friendly drivers and I've never had any issues, this is the best papa John's I've ordered from and I highly recommend them read more

Ordered once from here since we moved to Smyrna. I paid the extra three dollars to have it delivered faster. I got my pizza within 20 minutes much better service than the Pizza Hut in Smyrna! read more

Ordered online at 7:41. Arived at the store @ 8:14. Website said 15 - 29 minutes so I figured 40 minutes I should be good. Nope they can't find my order. This after making me wait 10 minutes because they're so busy. I don't understand. There are at least 20 people running around with their heads cutoff. Half of them maybe drivers. I was offered a refund and they would replace my order but now what?? Wait around for another 15 + minutes? Forget it. I WILL NEVER GO BACK !!!! This isn't first time this has happened either. read more

On 7/25/14 we placed an order for 2 pizzas online. They should have been ready at 7:05pm. We went to pick them up. 1 order was ready. The other was missing. They had to remake the 2nd pizza. When it came out of the oven, it was apparently dropped on the floor. I could not see the pizza, itself, but I saw the manager tell the employee 'Dont do that. Its been on the floor.' The employee looked disgusted and mad, but finally threw it in the garbage. Therefore, it had to me made for the THIRD time. They finally gave me my order at 7:45pm (45 minutes late!!). I asked if the first pizza would be cold. He told me 'No. Its been under a heat lamp'. We live 5 minutes away. When we got home, it was stone cold. If the manager hadnt stopped the employee, he would have served me a pizza that had been on the floor!!! How many times has that happened and no one caught him?!?!?! NASTY!!! read more

Encountered a driver with an attitude, he forgot something I asked for when I ordered. Another driver took 40-45 minutes to bring drinks I ordered, then the manager offered me a $2.50 credit for my inconvenience. I turned the credit down, $5 would've even felt more sincere than $2.50. Messy food at times. read more

Consistently much later than approximate delivery times when ordering online. Somehow we always seem to be the last delivery, so pizza is always barely warm. Your mileage may vary. read more