1. Papa's said they would put up plastic & tape off areas needed to avoid stain getting on doors, windows, siding, gutter, & concrete patio. This was a huge issue with me & I questioned it several times but was promised this wouldn't happen. This did not happen. We have stain on concrete patio, gutter, siding under deck, & sliding door bottom upper level. Papa's cleaned off what they could but missed gutter & concrete patio.
2. Papa's said deck floor would be sprayed in order to get in between boards that a brush couldn't get to. This did not happen. There are visibly exposed wood or bare spots across top of deck floor in between boards. I brought this to the attention of the main guy doing the work but deck was wet & he said he would come back to do it right. Never did.
3. Stain was blotchy where they stopped & started again. I pointed this out to to one of the workers who said "everything has 2 coats of stain on them". One worker came back that evening & corrected issue.
4. Pointed out 2 areas under railing spindles next to house where there was no stain. When I questioned this I was told he didn't want to get stain on siding. This goes back to point 1 above. Papa's did not take the necessary precautions to avoid getting stain on house & consequently missed several spots. They came back the same evening to correct issue.
5. When I complained to the owner about the quality of work he said my first mistake was talking to his guys. Yet he previously asked if I had inspected the final product with his guys & pointed out issues. He said I should have called him because he is the owner. I should never be talking to his guys. Other than coming out to give me an estimate & sell me on his company he never set foot on the property again to inspect work or ask how I liked it. I elected to go with a semi-transparent stain. In our last conversation he said I should have used a sold stain because using a semi-transparent was part of the problem. He also promised to come back out & spray the deck to get in between the floor boards saying he is a "Man of his word". This never happened. In fact, I gave him a couple of dates that would work for my family & he responded by saying these dates might not work. So I asked what dates would? Never heard back from him.
I really had high hopes when I talked to the owner that the job would be professionally done especially when he said "we warrant our work". As I told the owner overall they did a good job but I had to ride heard over everything. If only they had taken the necessary precautions to prevent issues & did what the owner said they would do they would have received a better review. read more