There is a brand new location on Ventura Blvd. If you park in the Bookstar parking lot it's about 2 or 3 stores down. I can spend 2 hours there easy. They have so much stuff. Like kits to make batty Halloween swags or Thanksgiving place settings to 3 D paper snowmen. Lots of little gift items. They have all the stuff to make books ,scrapbooks and invites. Super cute craft ideas- not to mention amazing paper at decent prices. read more

Definitely a fan of the store at this location. Whenever I need something urgent, they seem to have what I need in stock. The customer service is great. Have been coming here for years and would recommend it if you're looking for top quality stationery series, craft ideas or gifting. read more

I called them yesterday to order some paper to have shipped to me...literally less then 24 hours later (more like 18 hours later)it arrived on my door step! I was shocked and totally impressed. Thanks ladies! read more

I needed to get some important presents wrapped so I stopped in, and from the moment I entered, until the time it was done, the service and customer care I received was outstanding. Everything was fast and easy. And most importantly, the packages came out gorgeous! Better than I could have imagined. The selections they have are abundant and beautiful. Both Kate and Courtney handled everything with total class! Thank you both for such a great job!! read more

I love this store. I try to buy cards for my friends and family that aren't just run of the mill and Paper Source delivers. I also buy ink pads and drawing pens here. They have fun gifts too, which are a nice shortcut if you are running low on time or ideas for someone. As a guy, cards from here will get your extra-credit from you significant other, especially compared to the cards I used to buy at a certain not-to-be-named car wash. read more

My fiancé and I stopped in here for wedding materials. It's on the small side, but they have a ton of color options for envelopes and flat cards. We were able to find the colors we needed. BUT this place is extremely expensive! And they didn't have the white confetti we needed, or the shape cutters we needed. The salesperson was extremely helpful, showing us different things in the store that she thought would be helpful for our project. She definitely saved us time with the double sided tape dispenser! The prices and selection on everything but paper is what gets it 4 stars. read more

Had a wonderful experience at Paper Source for some Mother's Day gift wrapping. I'd usually go to Papyrus but recently realized that they lack in customer service skills and even their corporate office lacks in customer service. So I'll never visit a Papyrus again. So I happily drove out of my way past 10 Papyrus locations just to visit Paper Source my new go to for gift wrap and gift packing materials. Such a neat store with so much pretty stuff to look at! Thanks read more

Love love this place!! I got cardboard alphabetical crafts and flower making kit for this valentine! I'm in the process of making something surprising for my special one. Paper source in this place had a lot of interesting and creative things that people like me, who love art and making things will love! Wreath making kit, unique cups, and interesting cards, you name it. I'm going to use paper source for a lot of purposes from now on. read more

Love the wedding invitations! Unique and fun! Please do not have the envelopes lined before you try to run them through your printer though! They are so thick that this becomes impossible. Paper Source provided much of the inspiration for my daughter's wedding and were very nice, even with the envelope issue..... read more

I just cannot understand why they did not let me use the huge working table to quickly wrap the gift with the paper I bought ... It does not take long... they even did not have the paper cut for me...Their little consideration could have saved my time...I don't feel like going back to this place anymore. Just so you know, what they have, especially, Japanese papers and toys are unbelievably expensive. You can get it online... read more

So sweet! I have a stamping product I bought from ANOTHER business, yet these cool people were so nice when I called them for help after I spent an hour trying to figure out how to change the stamp plate for it. The Paper Source lady on the phone said "Sure, we'll help you change the stamp plate for it. No problem." I'm headed there now to get help - and to buy some of the pretty paper they're known for in Pasa! Support the folks who support you with good customer outreach, kindness and helpfulness! read more

Well after reading the positive reviews on this place and my personal experience I think its pretty fair to say these reviews were posted by a marketing team working for the company. My fiance and I spent about 25 minutes searching for paper on our own with no help offered. There were 4 employees working with the doh dah parade going on, and only a few customers in the store. We asked a young girl a question , she answered it or at least she thought she answered it, and went on with her business. Wait arent customers her business, well i dont think any of the 4 employees here think customers are to be tended to. To keep it simple for anyone going to this store, be prepared and know where to find things because you will not get any help from any employees. And by the way the other customers floating around, were also ignored and 1 appeared to be more lost than we. I will not be returning to this store anytime soon. read more

I want to buy everything. From formal Cranes to every day cards to planners and calendars they have it all. AND the staff was extremely helpful. Open later too. Go online and get a coupon. read more

unbelievable. i've heard things about paper source before, but i was actually in awe. i love paper and cards and stuff like no other and i could literally live in this store. they have an amazing array of multi-size paper stock in everything from a-2 to scallop edged cards to 5x5s to enclosures. they also have custom letter-pressing for stationary and invitations which is beautiful. in the front they sell little novelties and unique and lovely greeting cards. my new favorite spot :) i'm definitely gonna check out the sf stores. read more

I visited the store to buy a few different paper products for a wedding set - spending about $200. Later that day, I had to make a change to one of the papers, and came back to the store for that reason. They made the adjustment to my order, but as I walked back to the front desk I overheard another clerk gossiping to another about my order, saying, "O-M-G," in a snotty tone. Like it was a really big deal. It put a bad taste in my mouth, and I'll go to another location next time, with hopefully better customer service. read more

There is something wrong with a company that bases its business model on the fact a lot of people are too lazy to comparison shop. Their paper & envelopes are WAY overpriced for the cheap quality. Furthermore, most of their paper isn't even recycled content. If I'm going to buy cards & stationery I'm going to buy from a mom & pop store or Etsy. If I'm going to buy paper I buy online (better quality for much much cheaper) or even Kelly Paper. If I want to buy a bunch of useless crap I'm sure there is a mom & pop store that sells that too. read more

The staff in the store were unfriendly, condescending, and show a knowledge deficit of the activities offered. I will never go there again.

I love this store very cute things, staff is suuper friendly and love sharing new techniques they seem genuinely glad to help.

this is my favorite card shop close to home. they have great cards, stationery, and fun gifty, funny trinkets for gifts. this is the kind of place that i can spend a lot of money and a lot of time and still leave with a smile. and the location is convenient and cute in old town pasadena. rock on! read more

Oh how I love the papersource classes! It is such a refreshing twist on "girls night" that takes us away from restaurants/bars and into the world of creativity! My friend and I love attending the classes, and love even more when theres some wine and cheese involved (because I mean, it's wine...and cheese). Please add more classes! Different ones! read more

My favorite place to shop. They have everything I like! Great for gifts, stationary, browsing endlessly at gorgeous letterpress cards and crazy pretty wrapping paper. I love it! read more

Terrible Customer Service at Pasadena, California Paper Source I am an avid shopper of Paper Source and boast to my friends about the wonderful supplies and customer service I receive from this company. I simply love crafts and office supplies and Paper Source has always been one of my go to places. However, after today's experience at the Pasadena store in Old Town, I cannot help but say how disappointed I am. Because of my recent trip I do not believe I can share my positive experiences to other friends and family. The manager of this store has the absolute worst customer service I have ever experienced. I entered the store with my friend after convincing her we should take a look around. She has never been in the store and I wanted to share with her some of my passions. We wandered and took a look around the goodies that surrounded us. We stopped by the pen section and grabbed some pens to buy. After she chose the pens she wanted, we went to the crafting table admiring the latest Paper Source Competition for the planners. We unfortunately didn't bring our planners but there was paper on the table. Thinking, this was for the customer to use I started creating a calendar out of the scrap paper. My friend pulled a stamp out of the sample stamps and used it on her paper. A friendly employee came over to see if we needed help. We said no, that we were fine. The employee asked if we used the stamp and was appalled when we said yes. She said that this wasn't for the demo and grabbed it away from us. We apologized saying that it was in the jar with the other demos, and she walked away. Within a few minutes the manager comes over and says that this crafting table is only for those with planners. And the materials were for those who wanted to join the competition. If not, we could not use it. I thought this was extremely rude and unnecessary. We were simply enjoying our afternoon indulging in the crafting environment only to be told we were not allowed. I asked the manger if it was okay if we did our own planners. And she simply asked, "How can you create your own calendar?" I explained to her that I do my own bullet journaling where I edit my own planners. She didn't say anything after that but stood there micro managing us, the customers. I told my friend that clearly we are not welcomed here and we should leave. However, my friend wanted to buy some pens still. So we did. I had told the lovely cashier to let her manager know that her service was unacceptable and despicable, especially from a manager stand point. I've noticed other yelp reviewers who experienced similar treatment and thought HR should be notified. It is absolutely against everything that Paper Source stands for. I find it unfortunate that a business that thrives on a creative environment oppresses those who want to create. read more

I great place to do creative things. Although you can totally go crazy here, I love to come here when I want to make cards. They have a wide paper selection that isn't carried anywhere else. The only thing is, some items can get pricey but it's worth it. read more

I thought my experience with Paper Source's super snooty employees was unique. However, after reading other reviews, I see that it's the norm. They are not helpful at all. On the plus side, they do have a nice selection of bookbinding supplies, but they are a bit pricey. If you don't mind being ignored & overpaying, its the place to shop. read more

Staff is extremely nice. When you ask a question, they will go above and beyond to not only answer your question but also offer you tips and extra information that can make your card or any craft you are working on more creative and beautiful. It was my first time here and I walked in wanting to create my own engagement invitation. I had no idea and just asked for help (courtney). She asked me all types of questions to get an idea to best answer me. She recommended a lot of possibilities and even taught me how to emboss with stamps, etc. She motivated me to do a lot more than I expected. The materials were reasonably priced. I came back a few days later with more questions and Courtney was there again to answer. She remembered me and even asked how was my craft/project going. I ended doing something totally different but at least I have a new skill I can use for perhaps seat/place cards or menu cards for my wedding. This location is a little store but has a plenty of neat crafts, tools and ideas. Staff again is really nice. Eventhough its located in old town pasadena with parking as a potential issue and the price may be a tiny bit more than other craft stores I would still return because the help is well worth the trip. I will be back again and will highly recommend this to anyone who wants to create something awesome. They even offer classes for different crafts for different interests. read more

This is a place that would be great except for their racist clerks. The last two times I've gone into this Paper Source I have been followed around by an employee who asked me about every 5 seconds if "I needed help finding everything." At the time there were AT LEAST 10 other people in the store, and no one else was being followed except me. I finally had to turn to her and say "listen, when I need your help, I will find you, until then, you can stop following me." And really, what do you think I'm going to steal, I giant piece of wrapping paper? A card? A gift bag? I realize that I may not be the acceptable skin tone for Pasadena, but that sort of thing is wildly unacceptable, especially for such an artsy store. I might expect this sort of thing if I was walking into the Fox News gift store, but a Paper Source? Anyways, I'm not willing to drive out to LA or further to get what I want so I'm stuck with this store, but I think the customer service is phenomenally bad if you're a person of a certain color.... read more