I love my new windows. No complaints about the product at all. Most of the people I worked with were very friendly and helpful. My only complaint is the communication is really bad. They don't tell you everything and some things you find out when it happens. The only thing that is an exception is the inspector whom they can't predict when exactly they will arrive. However now that the inspection passed I was told I would get a call to schedule finishing the installation. Parts I should mention I almost threw out. No one said I had to keep them for after the inspection. I was told I would get a call to schedule the completion a week ago. I've called three times. Once last week, I had to leave a voicemail. No response. I called this morning and was told I would get a call fro the woman that schedules services. I didn't hear by the afternoon so I called again when I was then told she was sick and would call tomorrow. I was pretty upset and unsuccessfully let her know about my lack of trust that I will get a call tomorrow. I was feeling put off. she told me during the first call she was new. I would suggest some customer service training. She did not attempt to reassure me but to try to match my level of being upset. which she did own when I told her to check her tone. She cut me off and things deteriorated. As I said I love the windows. if you chose this company I would suggest asking a lot of questions otherwise the communication about what to expect will not happen. read more

I had windows and doors installed in 2019 now my screens are rusting out. The form they sent us to have another company replace these we can't locate the required information to submit. I have made 4 phone calls for assistance with no luck. Our friend is buying the house next door to us and I will never recommend this company to anyone. read more

DO NOT TRUST THIS COMPANY! Please believe me when I tell you to avoid this company at all costs. I had windows installed with them in 2020. Everything seemed ok at the time, until I have recently discovered, after a lot of testing, that the installed double window in the front of my home has been leaking down the side of the window framing for the last six years. When the rain hits the window pain and runs down into the track the water funnels directly into my CBC and makes its way into my interior wall. Due to it only presenting a problem when the rain is hard enough to hit the window pain, as I have a slight overhead over the window, it has gone undetected for all these years. I had no clue until my baseboards began to peel away and the drywall became soft in the area. In order to plug the leak the windows need to be disassembled as the water seeps in underneath the install. I have no way to fix it myself. Frustrating but at least I can call them and speak to them regarding their "Lifetime Warranty" that comes with the windows. Wouldn't you know, the warranty doesn't cover the window installation because it occurred 6 years ago, but they can come out for $600 to assess the windows that were incorrectly installed. They offered no other solution or help in the matter. I am disgusted with this company and read some negative reviews prior to going with them but figured it was just a few bad apples, big regret. Please take my advice and find a better company that has integrity and values their customers. These people do not. And if you do make the mistake to call them do not fall for their lame sales pitch where they will throw you some large initial quote but will be willing to "talk to their manager" to work with you on a better price. Its all BS and a scam. That should have been my first sign that this place has no values. read more

RUDE! I called Customer Service, after hearting terrible things about this company. I tried to make an appointment. They act like they are doing you a favor. LOL She said "I'll take your number, IF we decide to do estimates in your area. No thanks! read more

THEY TAKE YOUR MONEY AND NEVER CALL BACK! RUN! They made several of us sign a contract to do our roof, we asked if the ac unit would be taken care of.. they even had pictures! Then a month goes by, after making a deposit, I hear from a neighbor that they are canceling a job. No one called me. I then called 3 times for a refund, no one ever called me back! Thankfully I used my credit card instead of cash, and I was able to dispute and get my credit card company to refund. Still 3 months out and NO ONE called back or contacted me about a refund or even a simple apology. I should have believed the other reviews... Do not use them!! read more

AWFUL COMPANY AND OWNERSHIP. I trusted this company with a major investment in my home, and less than a year after installation my roof was already leaking excessively. When I reached out for help, I was met with silence and patches that didn't work. Calls and requests were ignored, their warranty is meaningless and getting any meaningful response felt impossible. The fine print in their contract requires disputes to be handled in West Palm Beach, which is designed to make it difficult and expensive for customers to stand up for themselves in court. THIS COMPANY NEEDS TO BE RUN OUT OF BUSINESS. read more

I have been treated as if my business doesn't matter and hung up on. They took over $500 deposit from me and cannot provide an update on installation of windows. I just want a refund. Dismissive and rude customer service read more

UPDATE: I have to change my review to 1 star. I received a notice in the mail from ES Windows (who Paradise used to get my windows and doors) saying that they will be applying for a lien on my home due to Paradise not paying them for materials. Paradise has been paid in full by me; however, they failed to pay their supplier. I have called Paradise and emailed Paradise. They have acknowledged the notice of lien by phone (but not in writing via email). It has been 3 days and they have not provided me a resolution. I will have to pay ES Windows out-of-pocket and file a lawsuit against Paradise. ORIGINAL: I spoke with three companies before deciding to go with Paradise. Every company makes you negotiate the pricing, which is just part of the business model in this industry. So don't accept the first quote. Paradise was not the lowest price initially, but we eventually got there after some back and forth. This is the only reason for 4 stars instead of 5 stars. Once signing with them, they were super communicate along the way, keeping me up to date with permitting, ordering, receiving, and installation. On installation day, they were relatively quick and professional. A few days later the inspector came out and said it was one of the better jobs he's seen (that was reassuring). A few days later there was a minor issue with one of the windows getting a little firm when sliding, so they sent someone out and had it repaired without any hesitation or additional fees. The one thing we did not discuss during the ordering process that I overlooked was the type of handle for the sliding doors. While happy with what was ultimately given, just something to note when you have your appointment. I would recommend Paradise. read more

I sold for them and the practice of high pricing played into reasonable is a ridiculous waste of time for the salesperson and the homeowners. I was hoping after 6 years (since I worked there) that their practices would have improved so I reapplied in answer to an Indeed ad. They sent me 3 notifications via text and 1 via email that I had a phone interview on Sat at 11:45am. I changed all my schedule to be here for the interview and no one called. I have called since and been hung up on 2 times. These people are not worthy of your time. JMHO read more

paradise,is a company run by disrespectful people,and overpriced projects taking advantage of people who don't know about roofing. They don't deserve a five star rating, they should be investigated by BBB for overpriced jobs ,lie about a 50 year warranty on a roof, avoid communication with customers,disgusting customer service by the owners brother in charge of the roof department ,bad process never received a contract . They collect the money and disappear, imagine if you have to make a claim how you deal with such an unpleasant people. THINK TWICE BEFORE YOU CONTACT THIS PEOPLE read more

On September 16, 2025, I met with a Paradise Exteriors sales representative who first quoted me $113,000 for window and door replacement. After a few "calls with the owner," the price was lowered to $82,000 on the condition that I sign the contract and pay a $5,000 deposit that same evening. I was assured that under Florida law, I would have three business days to cancel without penalty. The following day, I emailed the sales representative to cancel. On the morning of September 19th, within the three-day cancellation window--I hand-delivered the signed Notice of Cancellation to their office. Mark Hildreth, Vice President of Operations, signed and misdated the document for September 20 instead of September 19, which would have made it appear I missed the deadline. When I later checked the form in my car, I noticed the incorrect date. I immediately returned to the office, where an employee tried to white out the error; I insisted on a new signature and correct date. Despite complying fully with Florida Statute §501.025, which requires refunds within ten business days of cancellation, Paradise Exteriors failed to return my $5,000 deposit. When I called, they said it was in review and they actually have 14 days. I reached out to the sales rep and asked to investigate it , I spoke to an employee at a booth they had set up and had him send a strong message back to the owner. None of that helped me get my deposit back, until October 15, 2025--more than three weeks later--I had an attorney send a certified letter. Only then did the owner personally call and hand-deliver the refund that evening. read more

This is the absolute worst roofing company that we've ever worked with. We bought a home and needed a new roof. The Paradise sales rep comes over, inspects, and agrees to a price. We pay the deposit. They later call us after A MONTH later and stated that they undercharged us and now wants to double the price. Buyer beware DO NOT work with paradise roofing! This is the worst roofing company in south Florida. They misquoted the job by more than $15k. They also told us about this issue 7 WEEKS after the initial quote. read more

I found the salesman Jonathan Duque to be a very aggressive with his numerous sales tactics over a 2 hour period while he was at my home. He came up with a price of $10, 591 for 3 panels of impact patio sliding doors for my porch. Then he came down to $9267 after saying there was a promotion that he supposedly wasn't aware of. I don't believe that at all. Then he asked me if I would accept $7000 if I signed right now. I repeatedly told him he was the first person I interviewed with and I was not about to make a final decision after only interviewing one person. He also recommended that I go with vinyl instead of aluminum. Then he asked me if I would accept $6000 but it would have to be a verbal offer. I had to tell him I had a doctor's appointment and needed to leave immediately. I had another person come by and he told me 99.9% of South Floridians choose aluminum. I also found out online that vinyl is cheaper than aluminum and has a higher profit margin! This guy appeared to be very pleasant but way too aggressive for me. Later spoke with Jared Wisner who apologized for everything and he did have a meeting with Jonathan regarding his aggressive behavior and it turned out that Jonathan wanted to leave anyway after he was told by Jared that he was going to need more training in order to continue being with the company. So Jonathan is no longer with the company! read more

As I suspected and stated in my initial review most of these 5 star reviews are fake. We have noticed suspicious review activity for this business. This sort of activity can take many forms, including when a number of positive reviews originate from the same IP address or when we've identified reviews resulting from a possible deceptive review ring. Our automated recommendation software has taken this suspicious activity into account in choosing which reviews to display, but we wanted to call this to your attention because someone may be trying to artificially inflate the rating for this business. read more

The technicians arrived on time but it was raining so they couldn't start working until 10:30 or so. They brought the windows up to my second floor condo and one was already broken!!! How does that even happen so easily on an impact window? They looked at me like it was normal and the manufacturer will replace the glass prior to the final inspection. They had to remove my plantation shutters and now they don't shut correctly. I have to lift up to close them. My windows are also not level and they won't lock unless I slam the window back down in place! One of my neighbors came over to look at their shoddy workmanship and he tested the windows as well and couldn't believe it! I waited for over 6 months to get these windows installed and one is cracked in multiple locations and they won't secure properly. I'm a Realtor and I could've referred them to multiple other people but that's not happening unless they come back to make things right! I wish I could post a video so you could see how the window has to be slammed down in order to lock! These are supposed to be top of the line for safety and security. Good thing I'm on the second floor of my condo building, if I was on the first floor that would really be a nightmare! read more

Paradise Exteriors Windows and Doors - Multiple cracks in impact window!!! - Roofing Near Me - Boynton Beach, Florida

This company does not operate with integrity. They accepted my $1450 deposit for work I now believe they knew they would not be able to do and have not returned my deposit. They do not answer the phone on a regular basis and make promises they do not keep. Unfortunately I did not read the reviews on them before entering into business with them. I hope others do. read more

I am a police officer and I hope what I say is taken seriously. Paradise Windows started their sales pitch off more aggressive than any other window company I've worked with. So the price haggling began pretty quickly. Days after we had already agreed on a final price, even after running my credit, and paying the down payment; Paradise Windows saw that they under bid themselves and reneged on the deal. They left me with an unnecessary hard credit pull and out of a down payment. A honest company would honor their word especially if it was on paper and already in motion. The Red Flags were present from the beginning of our interaction. Please be aware folks! read more

I need YELP to have a ZERO or negative number review! DO NOT USE THESE JOKERS!! I saw a discount circular in my mail, and being new here, I reached out to them ! Told the rep on phone ---I'm paying cash and starting out doing 2 windows ONLY! They still agreed for the estimate . Guy comes out and I told him , I wanted some other estimates but it had been a challenge getting estimates because I was paying for 2 windows initially. Guy sat in my living room, showing videos , and gave a nearly 2 hour presentation. Im a single woman and thought this was standard. Guy quoted me $5700 for 2 windows (one of which was a small window over my kitchen sink ). Then when I refused.... Picked up the phone and did what I now believe was a fake call back to his manager . Suddenly the price went down to $4500 but I'd need to give a 10% deposit that day, and allow them to take my picture with their sign for advertising. I'd also have to put a sign in my yard . I took the bait! . Guy took my check for $450 stating , " I won't deposit it . You can call me in 3 days after you get more estimates and , if needed, you can cancel by phone with no obligation ." I told him it had been difficult to get estimates and might need more than 3 days--- He then said 10 days to cancel . I trusted him and signed the dotted line. My foolishness for not reading it closely . Call the same salesman to cancel it on day 4 after signing . Suddenly, he can't help and I need to call the store. Immediately, a manager picks up the phone and is BEYOND rude! Dude yelling that I had only 3 days to cancel and even then, I'd have to put the cancellation in writing and BRING it into their store!! What ????? He quickly told me I should've read the fine print and they'd be keeping my $450 check !!! These guys are crooks!!!! Do not trust them !! Wish to God I had requested he put that call on speaker ! Betcha it was fake !! I'm livid but glad I only lost $450. read more

Two years of frustration - close to 6 figures spent and still not inspection signed off by the county. Local office Brittany stopped responding to my calls and emails and then I was transferred to Boynton Beach. After multiple phone calls to the installation manager (Eric) without any response what so ever - I have finally given up and will retain a lawyer to resolve these issues. The owner needs to assess the staff - Eric as a Manager is a joke - at least have the courtesy to return a phone call. Brittany started off helpful then only made excuses about engineering notes (for 6 months) and then went silent... Worked with at least 6 customer service reps who continually quit - making me have to repeat all the details to a new rep every 6 weeks Bobby the installation supervisor was good until they fired him because of his frustrations with the corporate office. They had the county inspector to my home 4 times and never passed an inspection. Now I need to hire an addition contractor to finish the job and pass inspection - they are a joke! Anyone feel free to reach out to me and I will give you and the dreadful details before you waste your time and money with this joke of a company! read more

I never got to experience an install. this company sold me on a product then tried to switch me to something else via an email order acceptance without showing it to me. Upon insistence, sales person came back with product which did not meet my needs. I rejected. Since that time, production manager has not once gotten back to me when he has promised; has had me chase him, and they have seemingly no solution; nor have they offered to return my significant deposit. I am now uncomfortable working with a company that does nothing that they say they will do. Buyers beware. I am going to report them to the Village of Wellington. My husband works for the city manager. read more

3 guys on one door? Still couldn't fix it. Left a mess. Door worse than ever than before. A long way to go. We have a defective boarded up window. I wish I had good impact windows already, we ordered oct 8 2020 This company has problems read more

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From start to finish: 1. March 2023 Sales person arrived on time and gave quote 2. The sales person told me the windows would be installed late July early August 3. Did not hear from the company at all I had to contact them mid September to find out what was going on. I contacted sales person who basically said it nothing to do with him and to call the office. DID NOT attempt to assist me at all! Once he had the sale he not could care 4. Windows finally arrived and due to travel I delayed installation until November. 5. Installers arrived on time and completed the installation 6. Contacted the company to advise of an issue over a week ago and have not have back from them Once this company gets the contract signed and your money DO NOT expect any follow up. I had to contact them TWICE in reference to spelling my name wrong in correspondence to me. read more

On September 28, at around 2:00 p.m. I was in my bedroom and I heard a loud crash. I went to investigate and the bottom half of one of my: * 7 month old * Premium replacement hurricane windows that are specifically designed for homes in Florida for the ultimate defense against the violent, unpredictable weather this area can experience *Purchased from Paradise Exteriors, 9741 International Ct. N, St. Petersburg, FL 33716, (727) 291-0810 * At a cost of approximately $1,000 for each window was laying on the kitchen floor and had made gouges in the dry wall beneath the window and scratched the paint on my dishwasher. According to WTSP (Channel 10- Tampa Bay) the wind speed of hurricane Ian in Sarasota-Bradenton, at 3:02 p.m. was 77 mph. Paradise Exteriors says that they could tell from the photos taken by their tech that the hurricane blew the window out because it wasn't locked and they are not responsible for acts of God. Thank God we weren't in the eye of Ian. read more

These people won't stop calling me after I cancelled the free quote with them. They hung up when I wouldn't tell them why I cancelled. They tell you that they will need both people present for quote and that they will need a lot of your time. No thank you, I don't need a 2 hour sales pitch. It's very timeshare vibes. Stay away!!! read more

If I could leave 0 stars, I would. I wanted to have an appointment with these guys, and I tried (twice). 1st time. The manager asks me to confirm my wife will be with me on the visit. I told him that she would not join and that she doesn't need to be there as I'm the decision-maker. The guy got rude and stated that we can't have an apt without her. This Jerk has no idea if my wife is healthy, has a disability, or why she can't attend. He simply refused to honor the appointment based that I would be the only one joining even though I am the decision-maker. 2nd time. I wanted to try again and speak to someone else. Well, as it has it the lady who answered read the notes on my account and went to another manager. I told her that I am the only one needed. But they insisted without my wife to pick colors, finishes they won't be able to work with me. Seriously? Since when is this the way business is done? Who are these people and why would my wife have to attend if I'm the only one that makes decisions? Besides being very rude, their logic is wrong. I would never do business with them, even if they paid me. read more

They handled the estimate like a used car sale. When we balked at the price the sales person got the manager on the phone for a hard sell. When we still indicated a concern for the high price, I received a call from there office setting up an appt. for the next day to have someone further explain the deal. We received a quote from a competitor with a better price; when I contacted their salesperson to advise our decision his first reaction was to tell me how they ( and he doesn't know who "they" are) are selling me an inferior product. Sour grapes is not very professional. read more

My impact glass door with LOW E IS HORRIBLE. I am complaining only on the glass! There is a HORRIBLE HAZE ON THE GLASS that distorts my beautiful view. No one told me this low e would do that because I would have never have gotten it. After paying cash for this big project impact windows and one door I am so upset. Upset at the way the glass looks and that I have left 3 messages at Paradise Exteriors via phone calls and then called my sales rep and he got back with me that the people of concern have been notified. It has been 7 weeks and no one has called me back!! read more

horrible charlatans!!! negligent owners , they hire sub contractors after charging you a lot of money! do not hire them! read more

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Although my window Installation was delayed... probably due to this year being a complete shitshow, I am VERY happy with the work performed. The crew worked in the rain and made sure they finished in one day. Covered everything plastic to keep dust off. My windows look amazing and passed inspection first time. Everyone I have spoken too has been extremely courteous and quick to respond. I would recommend them, and have to many friends. read more

While involved in a landscaping project at my parents residence we were introduced to David, a charismatic individual who happened to be assessing our area. He gave us tips on the potential of our property and informed us about a service that could potentially safeguard our home and help us save significant money moving forward. In 90 minutes he forwarded us Jay Mund, his co-worker which turned out to be the highlight of our day. Jay Mund is the personification of a 5 star sales representative. He arrived promptly at 4:30pm and immediately began a surgical breakdown of premium impact windows & doors. Within a few minutes we were informed about the history of his company and their efficiency. After a demonstration of heat penetrating the sample window frames Jay was able to show us the option of collapsing windows which enables better air flow and ventilation. Next Jay took measurements of the entire interior (downstairs) of our home. While we are very conservative financially (especially due to the pandemic), we were very intrigued with the offer that we were presented and look to aggressively explore our options moving forward. Thank you! read more

So we finally scheduled an appointment - then they called to confirm the day before to reconfirm this appointment - GREAT or so I thought... In order to get to this point I had to change my schedule a few times and then they tried to reschedule my appointment for a week later and this is after I called them about being 30 minutes late for their scheduled appointment time. * It took two weeks to get to this point. My only guess is that business is booming for them. Too much to effort involved to get a quote. The polite telephone etiquette is the only reason they are getting 1 Star. read more

The first sales person that came out had me sit through a 3 hour presentation I was then given a price of $30k for 10 windows and1 slider, I don't think so. She called in and whoever she spoke to brought the price down. I declined and asked her to leave. Th net day I receive a call wanting t now if they could have another chance. Okay, so he come sales person number two. He gives me a price and I said No thanks. What I was trying to understand was what is the cost of the window and the install price. Simple question right? Wrong. I am trying to buy windows and not a car. So, the salesperson give me the name of the company and I call the company and was routed to a local rep in the Port Saint Lucie area. He told me about another company in the area and by the way did they tel you about the manufacturer rebates. Of course they did not. I asked once again how much for a window. He responds with $1250. So, we have established the cost of a window. Now, break it do we for me. How much to install $300.00 and for the window he's response as $800.00.i looked at this guy and said its time for you to leave. He cannot add and subtract and also stated that the manufacturer rebate was already n the price of the window. CWS was offering $30.00 pr window and $100.00 a door rebate. I chose to use a local company who sells the same exact windows. And no pressure. If you would like their name let me know. read more

I couldn't be more happy with the service I received. All of my questions were answered when I set up my initial meeting with Paradise Exteriors to get a new roof. Honestly, this is one of the biggest expenses I've ever had to contemplate when maintaining my home, and I was so nervous that I was making the wrong decision or that something would go wrong. BUT... everything went like clockwork... even better! I got the proper permit documents in no time at all and even got a phone call to let me know what was going on with the permitting process, since it sometimes tends to take a bit of time. I had questions about financing and other nuances of the process, and I was met with very competent staff who put me at ease. When the roof was finally installed (in a very reasonable amount of time), it took less than a week and a half, there was no garbage or mess left in my yard, and it did not impact my life whatsoever. To be honest, when I got the call that it was time to settle my balance, I was ready to let Paradise know that I wouldn't pay until the inspection was complete (I had issues with other companies in the past), but to my surprise, I was told that it had already passed inspection and the project was completely done. Thank you so much for turning this big project into one of the easiest home maintenance duties I've had to handle. read more

I have not seen a single review where it says Paradise completed the work. the reviews talk about the salespeople-why does no-one say they did a great job and I love my new windows?? there are 5 better business bureau complaints against them. they're price was less than half of the other quotes-if it's too good to be true -it's probably not true. hard sell to get you to sign up on the first visit and SIGN a contract that day. Don't do it ! read more

I had a horrific experience - and damn near had to throw the guy out of my house after 3 hours of going into each room - and pressuring me into giving him 10% down payment RIGHT NOW. This company's sales method is so aggressive and dishonest. He is a liar and downright rude. He refused to measure my windows from the OUTSIDE, he insisted on going into each room with a house full of kids. He took forever - When it got down to money within 15 minutes, the cost dropped from $48,000 down to $18,000 after "negotiations" a couple fake texts and calls from his BOSS MR.CARLOS. He kept telling the boss I would sign today - even though I TOLD them and him- before the appointment - I had 2 more companies coming that Saturday. If they came to me with an honest quote early on, and not a crazy pressured pitch -- like other companies did, then they might have been in the running still ! Mike (sales rep) refused to take my hint of Ok - I've had enough - Ok, Just leave the quote - Where he flat out told me he doesn't leave quotes - I told him this was over and he needed to leave - he became very upset - and told me I DON'T DO THINGS THIS WAY. THERE IS NO QUOTE FOR ME TO LEAVE. THERE IS NO PAPERWORK, THERE IS NOTHING. YOUR FINAL PRICE IS BACK TO $48,000. He pretended to call Mr.Carlos again, and sat at my table and told me to wait for him to speak to him again... I again .. said YOU NEED TO LEAVE. He was very rude and down right horrible at the end. He kept mumbling he was ex-military and he didn't have to be doing this. I just wanted him out of my house !!!!!!!! My friend fell for their sales scam, and they did her windows. She actually thought she got a great deal, dropped them almost 25k -- little does she know- THIS same "scam" .... is their standard sales pitch. She still has 3 broken windows from her install 4 months ago. I would stay away from them! I should have known something was off - when I made the appointment - and told them I was the owner and only decision maker. The lady called me back within 5 minutes asking me about my grandmother - and told me she had to be there. I asked WHY and HOW did she know anything about my grandmother? Well .. I guess they hurried up and checked out who owned my house - and my grandmother is listed a owner - but she is non-occupying. They still insisted she was there. read more

PROFESSIONAL SCAMMERS. I can only imagine how many people have been scammed by this company. Paradise Exteriors is the kind of company you hear about that rips off elderly people. DO NOT USE THEM. We just bought a house in Stuart and have been getting quotes on installing new windows and doors. Paradise was the 5th company to come quote us. Out of the first 4, our highest bid was $35,000 for 9 windows, 2 regular doors, and 2 sliding glass doors. After the salesman's hour-long presentation, talking about their gross revenue, all of their awards (which are not all true), and talking themselves up, he quoted us $87,000!!!!!!! We immediately said it was too high. We really thought it was a joke. He was extremely pushy, aggressive, and wanted us to wait longer while he called the "owner" to negotiate on the price. He then came back and said if we put a sign out front and give good reviews, they could possibly discount the price for us by HALF. What?!?! We then realized it was all apart of their sales scheme to make you feel like you're getting a "deal" on their windows. If a company can drop the price by over HALF, they are ripping you off. All I was thinking was how many elderly people this company has probably taken advantage of. Disgusting honestly. read more

Let me start by saying DO NOT use Paradise Windows. I can write a book as to why not to use them. so I decided to get straight to the point with bullet points. -Did not cover my couches with sheets to avoid the massive dust & glass was left on my couch- I cleaned up all the glass on floor after the widow busted-Nobody discussed the massive mess that occurs with installing-left indents & scrapes on my walls-broke & barred my alarm wiring-Put windows against my sons bed which lest scratches-no screens left upstairs if there were screens they were broken-had men come to fix locks 2 times-basically melted pieces installed-left caulking on walls & screens-head guy has poor communication-glue all over widows-never cleaned widows-damaged wall with a ladder-fingerprints left- NEVER USE!! read more

This company won't give you a quote without your spouse at the initial price meeting. I assume my spouse would also have to be in the home for the install to serve iced tea to the crew? What an antiquated business practice and a lost $35k+ job. I even told the employee confirming the appointment that no, my spouse would not be at the house. Yet they sent a sales person who required that a spouse be here. Waste of everyone's time. Shocking. Find a more progressive company. Wow! Such a low rated company! I'm glad I'm leaving my experience as well. Thank you yelp!! read more

Four rooms of windows were installed Gabriel was in charge. They did a great job. Cleaned up even put my verticals back up. They finished early by 3 pm. I'm very happy with the results. read more

Now that the job is complete, it's time for an update: This started fine with the salesman promising great things. Initially the customer service was outstanding with constant status calls. Living in a condo, there were extra steps required which the company took charge of completing. As it was coming time for the installation, I received an unexpected nasty call from the owner demanding money. I knew immediately this couldn't be right so I returned the call and stated I hadn't had my install which was the next step in payment. He didn't have the decency to return my call but as I stated I was trying to coordinate with scheduler, he told her to apologize. Cowardly. The installation was scheduled for 3 days and soon changed to two then one. Really, 12 windows, 5 sliding panels and 2 exterior doors in one day? On arrival I asked the 3 man team if it really could be done in 1 day...NO but we'll shoot for 2. At the end of day 2, the exterior doors and 2 windows remain but day 3 arrives with a missing installer. In the end, it took 3 full days with 2 lasting past 6pm. I actually had to throw the guys out as I had dinner plans (at 7pm). The windows looked great but the grid pattern didn't match the development which was a condition stated to the salesman and should have been caught on the second pass through my HOA... the first pass was also the wrong with no grids at all (salesman fail) and the bedroom sliders were manufactured backwards. They knew the sliders were wrong and the these were reordered immediately. This reinstall followed about a month later with a rag-tag team of installers. The new windows took 3 months longer. For the record, the plan was to have everything complete by hurricane season and before the summer humidity stated and there would be holes in my home. The next round occurred in May. There were still multiple little thing which required 2 more service calls by "clean-up" guys. These guys happen to be childhood friends of the owner. I have to describe one as down-right creepy and rude with it feeling like "Mutt and Jeff" were in my home. On the last visit, 3 weeks ago, one of the last items was touch-up on some scratched paint on the screen door. I had told the scheduler (Zack) but the installer didn't have any white paint. He promised it would be mailed immediately for me to do my own touch-up. Threes weeks later and no word... but the final charge has hit. I had initially withheld 10% until completion where they normally require payment in full on installation. Thank goodness for this but it still didn't ensure a good job. I did find out the installers are subcontractors and not employees so I'm not sure what their incentive is to do good job the first time. Lastly, the exterior doors are supposed to seal, certainly better than the old with their gaps large enough for sunlight to come through and this week I came home to find a ribbon of ants parading through the lower edge. So much for the solid seal. Caution... I spent a lot of money for a tremendous amount of aggravation. read more