Let me start saying that we had a first good impression when we were at the store. We ended up…read morepurchasing all our outdoor furniture with them. We have all the furniture under a covered lanai and within 6 months enjoying our patio, we noticed the cushions' covers started discoloring. Our navy blue covers started changing into white. When I called the store and spoke to the manager on duty, I was told that she did not have any power to do anything, but instead gave me the name and phone number from the owner named Jhonny, who is based in Miami. When I spoke to Jhonny, his answer to the issue was: " I do not recommend buying the navy blue color covers because they always have the discoloration problem". Great answer from the owner, maybe they should had told me that at the store when I bought it. I asked for new covers, as my furniture were not only 6 months old, but his customer service answer was: " please read your bill again, as cushions' covers are not part of the warranty. I can sell you new ones a discounted price". We have recommend this store to 2 other friends, who had the same issue and when I mentioned it to Jhonny, his answer was: "have them calling me, not the store". I told him I would not recommend his business to anyone, due to quality of his product and TERRIBLE customer service. It seemed like he did not care about it. Conclusion: Stay AWAY from this place!!!

I am moving to the Orlando area and recently bought a new house where I needed to purchase a nice…read moreset of wicker patio furniture and a patio dining set. It was a significant purchase, so I wanted to check out some styles in store before I bought. I found Patio Furniture Emporium on google, so I thought I'd check them out. The hours posted online showed them being open until 7pm. I drove to the location, and when I got there the store was dark. A small sign on the door said "Closed today, call XXX-XXX-XXXX with questions." I figured it might be a one time thing, so I figured I'd try again tonight. I drove to the location again and found the same sign today. At this point, I was frustrated that a reputable establishment with such an online presence was conducting business in such a way. I called the phone number on the sign and a man picked up. I said that I have visited twice in the past two days to buy some furniture and that I had found the sign in the door, and I asked when he would be open again. He immediately called me a liar for saying I had seen the sign twice and confirmed he'd be in the office tomorrow. I assured him that I was there, and he again insisted that I was lying. I promptly told him that I would no longer be looking to purchase and that he had lost my business. He proceeded to hang up on me. I understand personal issues come up, but it is clear this is just how this man runs his business. In addition, there was 0 effort for service recovery when I called. I would recommend staying far away, and this kind of behavior over the phone will translate to the customer service you receive when working with them.

Nice show room with a lot of of choices and Ideas. Although we did not purchase at this time, we…read morereceived a lot of great information and service from Patricia. Very professional, informative, and friendly staff.

I was so worried about ordering a 9k sectional from Florida while I am in Memphis,I called the…read morestore and luckily Jennifer Mcglashan is the salesman who helped me with my order since day one ,outstanding customer service that I never ever had all of my life and I dealt with many high end furniture stores ,the 1st sectional came with a broken zipper they were happy to exchange it for me with another one and ship it again from Florida with white glove delivery, amazing people and sales associate who I invited to visit me when she comes to Memphis as she became a friend!!!! Avery nice friend ,amazing outstanding and you will never have this service anywhere ,the quality of the sectional is premium and it looks awesome ,I can't wait to visit the store again ,thank you scan for all the great experience

We followed the 5 Star Reviews here and found it an amazing place to do business with. This family…read moreowned location, which is one of many is actually where all of their furniture is made. As we entered Kym approached and stayed with us throughout. The furniture style and selections are vast then came the multiple cushion color options. We took note of the items we believed would work best with our new outdoor space and went home to measure. We then sent the layout to Kym and she assured us that our choices would work with the space. She also made great suggestions on color choices for base, frame, cushions, pillows and umbrella. It was all delivered today and we could not be happier. The fair price, heavy materials and workmanship guarantees years of reliable use. Highly recommend!

We are decades long customers of Palm Casual on John Young Blvd. and have never been anything other…read morethan fully satisfied with their product, service, or repairs. Just picked up 2 swivel rockers that were repaired.Great job.

The service here is what sets this hardware store apart from others. The staff here are so…read moreprofessional and friendly. Prices are what you would expect and they have a good selection of items for whatever home project you have going on. I would definitely recommend here.

Great selection and conveniently located in dt windermere! This franchise chain is the third one in…read morethe Windermere and winter garden area. I visited when the store opened and no one was inside from the rear entrance. Checkout is in the front. Prices are a bit higher than big box hardware stores. Still worth visiting.

We had an outstanding experience purchasing our outdoor grill from this family-owned business. The…read morefather and son team were incredibly friendly, patient, and knowledgeable. They took the time to answer all of our questions, explain the differences between the grills, and made sure we chose the perfect one for our needs. There was never any pressure--just honest, expert advice. What truly set them apart was their customer service. They went above and beyond by delivering our grill the very same day so we could enjoy grilling that evening. That level of dedication is hard to find these days. If you're looking for a high-quality grill and exceptional service from people who genuinely care about their customers, I highly recommend this business. We'll definitely be back for future accessories and supplies!

Great customer service! Family owned businesses, knowledgeable father and son takes time to explain…read moreeverything. Purchased outdoor dining table and chairs. Got delivered and assembled at no extra cost. Highly recommend!

Gave them 3 stars just in case they make good stuff... I was…read moreshopping around by phone for pool furniture for a condo association pool. The order was about $ 20,000.00 I guess this was not a big enough order. I was told to place the order online. The person on the phone was not very interested in letting me take a factory tour. I ended up going with Admiral in Ocala. They had a rep who took my order and helped me. I was also offered a factory tour. It was a bit of a drive but worth the trip. Customer service is important. This" do your order online' stuff isn't my style.

Great selection and the best customer service. High quality items for apartments, hotels, and…read moretheme parks. Great help in designing an outdoor area to look amazing.

I ended up deciding to order replacement slings from this vendor, vs the many others that exist…read more This decision was based, primarily, on reviews much like this. They seem to be made from high quality material, with good stitching, so I'm very satisfied with my choice.

Horrible quality and customer service. I had serious issues both with quality of the product and…read morethe delivery of the actual product itself. The product does not fit to the specs provided. Some cushions are short by about 4" and some are the front dimensions altogether. There's also several loose threads and crooked seams. What is most disappointing is the product was over about months late. The shipping took over a month once it was first dispatched and half of my package was missing. Not only was that frustrating but the wrong cushion package kept getting delivered to me over and over and over. The Shipper they use requires you to be present and sign. However, they're horrible at making appointments and notifying you before they're coming to your house. What's most frustrating is I asked the cushion company to make this right by refunding my almost $200 spent in shipping charges (paid directly to the cushion company) and they refused. Overall, I'm extremely dissatisfied and would encourage you to not use this company.

Casual Line Corp took my $97.98 for 2 slings and never sent them…read more There is no response upon follow up via email or calls.

After emailing back-and-forth several times to confirm the cost for new patio cushions for my…read moreexisting patio furniture, I called to complete my order and spoke to a very rude and unfriendly woman, so I told her I would call back (I wanted to speak to the more friendly woman I spoke with about an hour earlier who gave me a reasonable shipping estimate). Later that day they emailed me jacked up the shipping price to over $400 so they lost my business.

Team was great! I got a family gift for Christmas made! Very well made!!! The family loves it!!…read moreHighly recommend!!!

I've been here a couple of times. They have a nice selection of food and hand crafted wooden…read morefurniture. I like getting the homemade spreads and pickles. They're a fair price for the foods, and a good price for higher end furniture. On the weekends, they have other vendors come in and demo foods. They had cheese samples and sauce samples when I went the last time. Nice place for hand crafted gifts!

Love this store! The staff is amazing. Kind and helpful. Always impeccably clean and great…read moreselection. Lots of variety and always something new to find. Highly recommend

Robin and Rick are amazing. They have high quality furniture and accessories at very reasonable…read moreprices. New stuff in daily and even better it's all benefiting the women's and men's ministry The total Freedom program Ocoee FL.