They were very communicative and let me know when they were on the way. Pool looks super clean and…read moreready for the kids! Definitely worth it to have them take over cleaning.

"I wish I'd said something sooner. We used Golden Eagle Pools for years and it was a nightmare…read more They had such high turnover that we rarely saw the same guy twice. Different new young strangers walking straight through our screened-in living room and TV area, propping the door wide open and leaving it that way. One time they left the door open long enough for our pet to escape into the alligator-filled river in our backyard. Another visit, they serviced the filter but never put the top back on. The lid blew off like a rocket, could've taken someone's head off, and our pool nearly drained completely. That caused thousands in damage, and they never paid a dime. We got a half a** apology at Best. In writing. The previous owner of my home had just replaced the pump, but almost immediately they came back saying I needed to replace it again. Then within a couple months they insisted I had to replace the light too. I can't even count how many thousands of dollars I gave them, only to end up with even more thousands in damage they caused and refused to fix. We finally switched to Tropical Pools, and they've been awesome. If you're looking for pool service, stay far away from Golden Eagle."

Excellent professional customer service and fast response time. Very competitive pricing I checked…read morewith a lot of different providers and they were able to meet or beat every other price. Very high-quality work completed. Highly recommended.

Our pool was 23 years when the marcite began to crumble. It was like sand on the bottom of the…read morepool. We finally were able to afford to have the pool redone. My husband did plenty of research, and he found Purple Heart Pools. They arrived for an estimate and fully explained everything. We decided they were the company we would hire, and they ended up being the best pool company ever! The crew always arrived on time, worked quickly and efficiently, and completed the job in way less time than we thought. Talk about meticulous work! They even regrouted the tile for us as a courtesy. They were incredibly friendly, professional, and affordable! Now, we have them coming for weekly maintenance, something we have never had before, because we want to ensure our pool stays beautiful! The first time I swam in it, I could have cried. The water was clear and blue, and the walls and floor were as smooth as glass. All in all, we highly recommend Purple Heart Pools Inc. They are the absolute best pool company in Jacksonville.

We had an issue with our pool equipment that this company was able to help us with. They were here…read morewithin one business day and made short work of a somewhat "interesting" issue. Alex was so incredibly qualified that the new part was seamlessly addressed and taken care of within less than thirty minutes. We are so grateful to everyone at this company for doing exactly what they said they would do at a very fair price. This is the standard of excellence all pool owners should experience. They are our forever company for any and all pool issues. Will definitely not deal with any other pool contractors. Take it from me, I guarantee that you will be more than happy with this amazing company. Diane S.

We had our 12 year old pool resurfaced and added a hand rail. Case Handy and his people were…read moreoutstanding! They discovered some additional issues and worked with us to solve them. We highly recommend Paragon Pools!

built a pool from Mike P owner.We glad we did. It was a little slow process during Covid-19 in…read more2022.This is our first year on our own. I'm taking a sample of water each week to the pool store for testing. If this disabled Marine can keep my pool crystal clear pool you can do it too. Build with this company you will not regret your choice! THANKS MIKE‍

The owner Mike Paluszynski nickled and dimed us throughout our Pool build process for mistakes that…read morethey made. Beware they DO NOT know the city code regulations in order to pass your final inspections. Although very easy to find if you go to city website. We started this build in May 2022. Todays date is Jan 19, 2023 and as of today we have failed 4 Final inspections. Mike left us to pay the bill with the city. Thank you Mike Paluszynski! I would NEVER recommend anyone to use this company.

I wish I could write a good review, as I had very high hopes. After doing a basic test , putting…read moreputty on a small leak in one spa jet, i was told it was fixed. There was also a few "drops" dripping by my filter that I corrected immediately by tightening. I continued to lose well over 1/2-3/4" a day even during cold wet days through the winter. I was paid another visit and told it was evaporation. I insisted it wasn't as I had never had to refill my pool twice a week in many years (especially when no one was swimming in it). Eventually they came out and again, said it was all set. It wasn't. After my last $400 water bill and continuing to fill my pool twice a week, I went on Amazon, spent $15 on Dye and $15 on Putty and found 2 more leaks around the jets and waterfall that were relatively big. Guess what, no more leakage for weeks. I'm not saying everyone can DIY it. I'm just expressing my dissatisfaction as I really had I expected them to either fix it, or do a full or even partial refund to help cover my loss for the months of gaslighting about evaporation where I had to pay for excessive water loss.

They did an excellent job diagnosing and inspecting our pool. Kept a timely last minute inspection…read morefor a new home purchase and were very thorough in their inspection and reporting. Would definitely use them again to assess our pool and ask questions. They were very helpful in answering any questions I had even after the inspection was complete. All good.

Tyler installed a new pool light for us. From start to finish, he communicated with us at every…read moreturn, kept his word, and quickly and efficiently installed the new light. If you need a conscientious business to professionally complete a pool job, look no further. In fact, we're already planning on hiring Mosaic for future pool maintenance jobs.

Excellent service. Timely, professional, and a good price. Good and timely follow-up. Highly…read morerecommend!

Beware if you use this company . My daughter got a pool from them which I paid for and they are…read moredishonest and did a terrible job . They put in the wrong pool which was much smaller than the one she ordered and what was advertised . We have paid over 100k and have a pool worth about 30k as it is a fiberglass pool that was not installed properly . They advertised a much larger pool and then switched and gave her a much smaller pool . They said the pool would be done by summer and it took them well over a year to get it done. They ruined my daughter's yard and it even flooded into her neighbors yard . They never completed the pool but just kept asking for more money . Being a business owner for several years myself, I am appalled at the dishonesty of this company and lack of common courtesy . I don't know how they stay in business.

Service tech Scott Badket cleared a pool line clog of mulch and debris no one else could clear!…read moreGreat service highly recommend.

Our 25-year-old pool and Lani were showing signs of age, so we decided that this was the year for a…read moremakeover. I remembered a co-worker had his pool resurfaced, so I asked him who had done it and he told me John Castleman, and he said he was very happy with his work. John came out to assess the job and give an estimate. He was very down to earth, listened to what we wanted and made some suggestions which were very helpful. We had a row of tile across the top of our pool that we were going to either replace or just get rid of, but John said they were in real good shape and suggested we just have him regrout it, which would save us money. He gave us a very competitive quote for the work. We went with this option, and it came out looking brand new! I had mentioned that I thought the pool might have a leak. John identified two leaks, one by the skimmer and one by the pool light that hadn't worked in the last 20 plus years. No wonder it didn't work. Not only were we resurfacing the pool, but we were rescreening our Lani, as we lost a couple screen panels with the hurricane last year. I pressure washed my Lani at least once a year, but there are areas I cannot reach. Our Lani structure is white, but after 25 years, the mold in those areas looks disgusting. So, before any work got started, I called Pressure Washing Alternatives to clean the Lani structure. In a couple hours, they made the structure look brand new. Cost $225. This has nothing to do with John Castleman Pools, but I thought it might help others in my situation. Our Lani was rescreened by Jacksonville Screen Inc, another fantastic company. John worked with me to make sure the pool resurfacing was done before the Lani was rescreened. This worked out really well. We added a heat pump to our pool. John coordinated the electrician to come out to add the service to handle this and took care of all of the plumbing changes to tie in the new heat pump with our system. He also installed a working pool light and a railing by our steps, (we are getting old). The whole project took about two months from the time we first spoke to John. It would have been faster, but we had to wait on the delivery of the heat pump. I was just hoping it could get scheduled by mid-summer, so I was pretty pleased with how fast it went. John suggested even though I have a heat pump, that I get a solar cover. He said it would cut down on the evaporation but also cut down on the amount of chemicals we'd have to use. Since I put the cover on the pool, I have not had to add any water, and have only had to add one Clorine tablet a week. John was good about cleaning up, never leaving a mess. He also checks back with me from time to time, and always answers my texts when I have questions. Our pool and Lani are now better than new. We were truly blessed to have John do this job for us.

I got 3 estimates for a pool resurfacing. Castlemans was the 4th. John informed me that I didn't…read moreneed to have the pool resurfaced because it still had 3-5 years left. He told me I could have the pool acid washed to make it look nicer but it was not a necessity. I asked for quotes on a refinish and an acid wash. The quote for a refinish was less than the other 3 quotes. We went with an acid wash and also installed a salt chlorinator and a new led pool light. Work was completed early, quality of work was superior. John patiently, professionally and kindly answered all questions. My interaction with John absolutely outstanding. If you're looking for quality work from an HONEST craftsman, call John. We will be using Castlemans pool when we resurface and will probably have him redo our cool deck.