For over 5 years we knew we had a leak in our pool and over that same time period had 4 different leak detection companies out to inspect. Our pool would leak approx. 1/2 to 3/4 of an inch a day and require us to put the hose in at least once a week. Three out of those four companies claimed to have made minor repairs with puddy in the skimmer, spa, and returns.....and also claimed that should fix our problem. None did and the pool continued to leak. Since our pool gets full sun all day, we were also led to believe that it might just be evaporation. We did not believe such and even did our own bucket tests to disprove that theory. One day this past month, we saw the Red Rhino van parked in front of our neighbor's house, so my wife walked over there an left a note on the windshield asking them to come to our house to discuss our issue. Ryan came over and actually took the time to listen to our story without formulating his own opinion. We decided to let him perform the inspection and he came back a few days later to do such. He was very thorough and dived both the pool and spa, but was unable to find anything. He set up a bucket test and came back the next day to look at the results. Sure enough, he was convinced we had a leak. He then got out his sonar / sound listening equipment and began listening under the deck for possible pipes leaking and quickly zoned in on an area where he could hear some definite leak sounds. Unfortunately for us, it was in an area where they were going to have to jackhammer the decking/concrete to get to the leak area. We scheduled the work to be done and the following week, another young man that specializes in the repair work came out and began the work. He quickly found a pipe under the deck right where Ryan had pinpointed with his sonar equipment. The pipe was literally spewing water at a fitting where the glue joint had apparently failed or probably was faulty from the construction in the beginning. The particular joint that needed repaired was surrounded by other pipes and I personally couldn't see how they were going to be able to fix it without damaging other pipes and thus exacerbating the problem. However, the gentleman was an absolute pro at his craft and fixed the problem that day. Despite ALL of the other companies we had used previously having advertised that they had the sonar equipment at their disposal to find leak problems, NONE of them ever went that far in the process and dismissed our problem as being small repairs that they were able to fix by applying some puddy. Red Rhino was the only company that actually wanted to get to the bottom of the problem and FIX it. I can't recommend them enough. True professionals who are dedicated to solving your leak problems. If you have a leak, these are the only folks to call. read more

RED RHINO IS AMAZING!!! I couldn't say enough about the exceptional service that Matt with Red Rhino provided us. I'm in the hospitality business and exceptional customer service is key in our industry and Matt exemplified amazing customer service! I had made the mistake of going with another well known Leak Detection Pool Service Company the previous week who had claimed to have fixed all the leaks in my pool and within just a few days of the company coming out my pool was once again leaking. I need my pool fixed quickly due to the amount on water my pool was loosing each day so I called Red Rhino and I am soooo glad I did. Matt did a superb job. He was on time and was extremely knowledgeable and detailed in explaining everything that he did. Unlike the first company that literally spent 20 minutes from start to finish and then proceeded to tell me they would not even do a pressure test on the pool when they had stated that they would when I set up the appointment. Matt was very detailed and did a thorough inspection of the entire pool, skimmer, and pump. He even looked at the salt cell system we use which isn't even part of Red Rhino's inspection process and is managed by our pool guy. Matt went above and beyond and exceeded all my exceptions. His warm personally an willingness to go above and beyond really spoke volumes to me and I would recommend Red Rhino to anyone they truly did a stellar job! read more

Was having issues with my pool needing water more frequently than usual, as well as problems with flow of water from main drain to pool pump. Did a quick online search, found Red Rhino as an option and gave them a call. I relayed my issues to office staff who explained what their process is and what to expect in terms of costs. Very easy to set up a convenient time for the initial leak detection work. Once the tech came out (on time by the way!), he did a very thorough check of the pool systems and took the time to answer my questions, explaining what he found as well as the repair options. Later that week he easily arranged a time for the repairs that I wanted to move forward with. The repair tech came (once again on time) and successfully completed what turned out to be a rather challenging plumbing repair, primarily due to some really bad work done by a prior company years ago. He went the extra mile to help me understand the problem, the fix, and even taught me a few things about my pool filtration system. All in all, a great experience and outcome with Red Rhino to fix the problem. read more

I am very impressed with the service and professionalism that we received from Red Rhino in addressing our pool leak. Jermel came out as promised and successfully identified our leak. We were provided with a written estimate for the repair and we immediately scheduled with them to have the leak fixed. Matthew came out to fix our leak as scheduled. He contacted us before arriving and since my husband was at work, he communicated with him by phone the entire time even sending him photos of the progression. He worked diligently and was able to replace our entire skimmer basket including a repair of the pool decking within 3 1/2 hours despite a pouring rain for much of the time he was working. Both Jermel and Matthew were very pleasant and professional and the quality of work was great. Highly recommend! read more

Extremely professional and efficient. Called for an appointment to find the pool leak and the phone staff explained the process clearly and allowed me to pick the date and time that would work with my schedule. Received a call from the detection crew in route to my home the day of the appointment. Identified the leak in about 45 minutes. Was sent photos documenting the problem. 48 hours later the repair crew fixed the leak and did a great job in restoring the stone work around the pool were the leaking pipe was found. I was at work and received phone updates before and after each step. Don't mess around going elsewhere. This is clearly a high quality company with well trained staff that know what they are doing. read more

I cannot say enough good things about the manager in Jax, Travis. I had a few issues and even though the work was great, we ran in to a few snags. As a customer, owner of multiple properties, and dealing with many many service contracts, I called the manager to discuss my concerns. Travis not only understood, was courteous doing so, but handled everything to MY SATISFACTION, not his or the company. He made sure I was taken care of. Quickly, appropriately, and at no additional cost to me. THAT IS WHAT A MANAGER should do for customers. Listen, Act, Satisfy.... thank you Travis again for the exemplary way you treated me when I called with my concerns. read more

I have NEVER had such an amazing "construction" experience! I was leery to once again have to deal with another pool issue. I called Red Rhino whom found leaks I was not aware of, quickly scheduled a repair and the technician was FABULOUS!!!! I have NEVER seen someone work so hard! He worked 10+ hours straight and got the job finished in 1 day. Courteous, professional, cleaned up after the job when he was finished! I am still in disbelief at the affordable and professional job that was done! I hope I do not have another pool leak for many years and will ALWAYS call Red Rhino going forward!!!!!!!!! YOU will not be disappointed!!! read more

This company is really awesome! I was very pleased with how thorough they were in finding the issue and how friendly they were. I was even impressed by the equipment they used which let me know they were the real deal. I was also pleased with the quote being that I thought it was going to be a whole lot more than what they gave me which really put me at ease. The repair job they did was absolutely great and gave me a new outlook on having a pool. I absolutely recommend this company 100% and will always refer back to Red Rhino for any other future issues I may have with my pool. read more

Red Rhino did an exceptional job for us. We knew we were losing water. They sent a technician who put on a dry suit and tested all of the drains, the skimmer, and pressure tested the jets. He located the leaks (two) in both main drains. They scheduled the repair and came early on the day of the repair. They drained the pool, cut out the drains, installed new ones, and put new marcite down. Matthew was our repair technician. He was prompt, communicated well, and was very polite. His customer service was excellent. I highly recommend them. read more

My pool was leaking, and Red Rhino spent quite a bit of time on the analysis to find the leak. Thorough, and then quick to get the repair made which included cutting into the concrete to get to the pipes. Professional, friendly and responsive in getting my pool back into shape. Thank you! read more

This company is professional, knowledgeable and courteous. Mathew arrived when he said he would, called to confirm the appointment time, and went above and beyond in assessing the problem...I am totally impressed with the service they provide. read more

Guys on time both days and we're very informative and personal. Found two issues upon inspection and followed up the next day with approximate repairs. Issues resolved...pool holding water as it should. Highly recommend this company!!! read more

Fantastic! I am very pleased with every aspect of this company. Great communication, up front and transparent pricing, honest recommendations. I can't say enough about them! read more

The work was done expertly and on schedule. They located and fixed the obvious leaks and found several others. I recommend this company to anyone with a pool. read more

Dry came out and did a full analysis of our pool and found the leaks. He was very responsive with follow up too. Highly recommend them.