I've ordered parts for my 2023 C8 several times and my experience was excellent. Their customer service was very good. After checking no less then 10 references I decided to use their shop to work on my car's performance. References I spoke with used words like honest, knowledgeable, value, helpful, excellent communication before, during and after the work was performed. Even my Chevy dealer in Chicago knew of them. Can't make everyone happy, but my experience and references were excellent. read more

I'd like to share my first time order experience @ Paragon Performance's website. I mistakenly placed an order for an oil change kit on May 4th (Sunday) thinking I would have time to DIY this oil maintenance but decided to take it in my dealer instead. To my surprise there wasn't any phone number listed on their website to call Paragon's customer service but instead a "Request a call" OR email via their website contact us page were my only 2 options. I went ahead and sent an email via their website contact us page requesting to cancel my order asap. The whole Sunday went by and no response (taking into consideration it's a weekend). Then I received a shipment confirmation @ 10:16am following day on Monday. I didn't expect them to ship out my order so quickly so I decided to reply via their email order confirmation saying I requested to cancel my order via their website Sunday night. They replied that they never received anything from me last Sunday and said they receive 100s of email from the website daily. I told them it's unfair to charge me a restocking fee and the cost of shipping it back since they didn't have a convenient phone number listed on their website to cancel my order right away and the only other option was via their contact us page that did not work for me since they didn't get my request. With all that being said, Paragon Performance insisted it was my fault and they won't issue me a full refund given I told them my inconvenience of trying to contact them right away was IMPOSSIBLE. They have no compassion of understanding where I'm coming from but rather impose their fees on me! As a first time customer, this will be my last and would want to warn future customers to be aware of their system's limitations especially when ordering over the weekend and try to cancel their order. Apparently canceling an order with them takes time and they would ship all orders right away the very next business day which gives me no time to cancel it before it ships out. Having NO phone number listed on their website and just have a call back request DOES NOT WORK. Contact us page DOES NOT WORK EITHER so WTH?!! ‍ And they want me to be liable for all their fees when I'm the one here who's inconvenienced trying to cancel my order?... THIS IS UNFAIR BUSINESS PRACTICE if you ask me and everyone should avoid ordering from them if they choose not to have a convenient phone number easily accessible. BUYERS BEWARE!!! read more

Paragon Performance - Order and shipment details - Auto Parts & Supplies Near Me - Waukee, Iowa

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Return policy sucks. Beware don't order from them. Lack of acceptable customer service. Petty charges for returns. In a world with Amazon and eBay. You get charged for returns. What a joke read more

This company charged me a 10% restocking fee on my return. It goes as high as 15% on other returns. That does not include the shipping back to them. I spoke to a rep before ordering and I ask about returns and he told me at that time that I would be responsible for the shipping cost back to them. Never did he mention that there was a restocking fee. When I questioned them about it, I was told they implemented a standard 10% restocking fee. I asked when it was implemented and they sent me the policy with no date of implementation date. I make it a point to never do business with an internet company that has a restocking fee but this one slipped by. I will never do business with them again. BTW....The Carbon Fiber is a bit thin so I was worried that the fitment would change once it was in the sun for any time at all. read more