This company submitted an illegal vandelism claim using my name the day before the homeowners…read morepolicy ended. Complete lies on claim abt appliance damage- i had sold all the appliances long before they got involved. Sounds like a bunch of clowns. Actually, giving them below ZERO rating, just dont have a button for it

Diamond Realty Management, "DRM", routinely engages in unprofessional behavior, including failure…read moreto follow through with association member concerns, poor communication, refusal to disclose financial arrangements with third party vendors. The co-owner tasked with "managing" our property is arrogant and dismissive. He continuously finds excuses as to why DRM is not responsible for work requests, placing the undue burden on the association member. As they are paid a flat yearly rate, their business model is designed to tell association members "no". The more "no's", the less work and the same flat rate. Unfortunately, DRM has a monopoly in the Albany area, which minimizes the likelihood of recourse.

If I could give them zero stars, I would. The worst experience ever renting from Rosetti's new…read moreproperty in Guilderland. Had nothing but problems from day 1. The apartment is very very dark and the humidity was very high. They did provide a dehumidifier but expected us to run it and pay the electric. Our heating/energy bill was never as high as it was living here. The apartments must have built on swamp lands. The engineer/designer should issue a full refund for these poorly designed apartments. I would never rent from Rosetti again. We lived there for 1 year and they didn't tell us before we moved in that the property would not be finished for another year +. Then, when they issued our renewal, they wanted to increase the rent! LOL

We moved in last year and we've been paying $2550 per month, and I'll tell you it is a disgusting…read moreplace and a terrible experience. They have 10 year old rugs which when you compare different areas/rooms the carpets are two different colors (from how long they've been left uncleaned) and are making us sick. The house and the rooms inside it including the kitchen and bathroom are 20 years old in itself and on the verge of falling apart. They told us there would not be pest issues especially in the basement but we have mice, bugs, and all sorts of pests especially in the basement. Yet, when you ask maintenance to fix anything including the pest issue they always go to charge you right of the bat. We stayed one year and paid $30,000 dollars total. Now they are asking for $2750 per month. I want to give them zero stars but this review site only allows me to only give one at the very least. It's the worst place to live and I'd only recommend it to anyone who wants to be miserable as long as they stay here.

Attention consumers, I'm sharing my experience with 518 Management Group to help potential clients…read moremake informed decisions. TRUST the reviews on BBB. Here are some key concerns as a summary: Fees for Unrendered Services: I was charged for services (e.g., leak investigation, snow removal and space heater) that weren't performed/provided. Unclear Charges: The security deposit contained unexplained fees, and requests for clarification were met with dismissive responses. Transparency Issues: Proof of services rendered (showings) wasn't provided when requested, despite them reporting them. Communication Concerns: Request to visit the office address were unsuccessful, and the company suggested an off-site meeting at a coffee shop. We read the reviews, but wanted to give them a change after speaking and gave the benefit of the doubt and unfortunately fell into the same trap. The property management company creates charges for services not provided and continually adds fees. They insist on depositing money into an app called App Folio, from which we cannot retrieve our funds. For instance, they charged us for a leak investigation that was never requested or done on 3/15. The property has been vacant since 1/30 and was recently repaired with their knowledge. When we questioned the charges, Rebecca dismissed the tenant's concerns as 'delusional" and refused to clarify the charges listed in the security deposit letter. Additionally, their response to our request to visit their office in Albany was to meet at a coffee place. Thee was no one at their office address. It seems non existent. Despite Antonio's claim that charges are only for maintenance work, unexplained fees keep appearing. Andrew, the maintenance person, missed issues that I had to hire someone else to fix. The contract states a $25 monthly management fee while property is vacant yet they claim they're working for free. They have made no efforts to rent the property and in a weekly report stated "showing were happening" yet never provided proof of showing when asked. Rebecca's poor interpersonal skills are evident in every communication. This company lures consumers with low fees but then invents random charges without explanation. When you demand an explanation for the charges or proof of what they did, they use their 'right to terminate the contract" and keep your money. Do not trust or give these people the time of day. They should be reported to the NYS Division of Consumer Protection (DCP).

They consistently charge clients for Services Not rendered. Very dishonest and unprofessional.read more

I highly recommend red door realty. I have worked in financial services for several years with…read moremany realtors. The agents at red door take a proactive approach to helping customers buy and sell homes and go above and beyond what I see from other real estate agents. They are also equipped to support commercial and property management needs. Excellent company overall

We worked with Red Door to find a place to re-locate to near Saratoga Springs. As you do, we…read morelooked at quite a few places, (we are renting, for now) and worked with many agents and brokers, some of whom were good, some pretty great. Taylor, at Red Door, was exceptional. He gave us an exhaustive tour of the property in question, was exceptionally generous with his time, and if we had a question he did not know the answer to, (rare) he got the answer right away. He also put in a lot of time on our application, and made the process smooth, and painless. Our impression of him is that he is patient, kind, and very professional. If our re-location becomes permanent, he is definitely our first call when it is time to buy a house.

I'D GIVE 0 STARS IF I COULD!!!! They will show the apartment…read morewhile you are still occupying it, just an uncomfortable thing. I was told they were having a showing. Which is generally 1 or 2 people, they gave us a $100 gift card so we could leave the house so they can show it, but this was not a showing I had more that 20 people in my apt all at once for an open house! Guess who had to clean up after 20+ people that had been walking in and out my house, yup me. My rugs had mud on them and floors where filthy. Maintenance is mostly prompt but cheap (Called about heat not working at 11am didn't get it fixed till 9pm next day...yes we were freezing and yes 2 days no heat) they gave us space heaters, cause I complained and they couldn't be used cause it blew the circuit every time it was plugged in. TAKE PHOTOS of your apt.!!!! Tried to get money out of my deposit saying I left crumbs on stove and cabinets. But also they mentioned how clean my apartment was and that they like showing it before I completely left. I had photo proof showing otherwise. I also had to clean the cabinets myself when I first moved they were dirty. Asked to look at there photos, I don't think there was any. Too much interaction with landlord than I should have. Some of the maintenance work could've been avoided again being cheap. Privacy isn't something you'll really have, I haven't gone by 2 months without having maintenance or the landlord walk into my apartment. Yup I hate it here! Ps. I pay my rent on time, very clean tenant. 2nd apartment with them. 1st apt was in and older house completely outdated, problem started when I got the 2nd. I guess the better the apartment the bigger the nuisance. Good Luck.

Stay away from Bill Hamel... he's dishonest and will "yes" you to death without ever meaning a word…read morehe says. If you do HAVE to work with him, make sure you get everything documented on paper. I've been fighting to get my money back (which he agreed to and I have written proof) for over a month after he falsely advertised an apartment. After 4 months of trying to get my money back, I sued Bill Hamel and won in Small Claims Court. He then refused to pay me what the Court ordered! He said the check was in the mail and was trying to wait me out until I moved away (which he knew about since I had signed a lease with him). Fortunately, I contacted the Better Business Bureau and the Albany Police and started escalating the fight until he finally handed me a check and told me to screw off. He was menacing and I would sincerely be worried about living in one of his units. This man has no ethics at all. AVOID THIS COMPANY AT ALL COSTS!!