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    Parc at West Point Apartment Homes

    1.0 (3 reviews)
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    Avenel at Montgomery Square - Avenel at Montgomery Square white appliances

    Avenel at Montgomery Square

    (10 reviews)

    Luxury this is not. The day we moved into Avenel, we were all excited for a new place & quickly…read morethat excitement was gone. Once we got the keys we noticed how disgusting the apartment was. I went to the office immediately to tell them nobody cleaned for move in. We were told that the cleaning lady had Covid & they forgot to get somebody in there. So we spent 3 hours degreasing the kitchen, cleaning stuff off the walls, and scrubbing down the bathrooms. Within the first 48 hours we found out the dishwasher & dryer were broken. It took 3 weeks to get those replaced. This is how we started our rental experience. And every other experience over the past 4 years has very much been consistent with this. When you're renting a two bedroom loft for $2500 a month I expected to have a higher level of service & maintenance. I was an idiot for thinking this. At no point in these 4 years of living here has anyone from the office called me back. Yes you read that correctly. You need to leave a message & then call them back yourself until they answer. Be prepared to always have to follow up with them. The apartments look good aesthetically with a fresh coat of paint and new carpet when you're doing a walk-through, but when you're living in the space, you see all of the age & problems. In the middle of January pipe burst damaging the sprinkler system. After the fire department came at 3 AM. Everybody was told to leave their apartment because it wasn't safe to stay in the building. It took 4 days to get repaired, leaving us displaced & being told to just open a claim with our renter's insurance. Immediately passing the buck out of responsibility from Avenel to the renter. Because now your renters rates are gonna go up due to an open claim and you have to pay your deductible. Avenel said they would reimburse us the first night of the hotel. They said absolutely nothing about getting a rent refund for the days we were displaced. After looking into it, legally in the state of Pennsylvania an apartment cannot charge rent if the fire marshal is telling you to vacate the building. We later came to find out this happened to 3 other buildings in the complex. It is now 4 months later and we still have not received my reimbursement. Our money is being held hostage. I have over 25 emails I have sent about where my money is and no one has responded with a payment date or any real information. The clubhouse flooded over a year ago. They spent thousands of dollars to repair it but the amenities that we pay for have been unusable. The gym was closed, when it was open, the equipment was broken. Yet they spent money on a fancy new coffee machine for the lobby. Instead of repairing the amenities because it makes the older residence happy. Or they could have made a point to paying back the residences for what they're legally responsible to do. It's real disrespectful & a slap in the face. Bottom line Avenel handles everything terribly and should not use the term luxury. You're paying them tens of thousands of dollars every year to live in a rundown building with office staff that doesn't give a damn about you. With all the new apartment complexes popping up in the area, go rent there, and stay away from here. It's not worth the money & headache. I'm sure they will respond to this review with the canned response to reach out to them, when they won't even return my calls. The irony.

    Lipstick on a pig. Renter beware…read more At the time of this posting, DO NOT move into the 3000 building. Leaks everywhere, impacting 3 floors. I'm told the roof will be replaced sometime this year. Allegedly unrelated to the roof, the whole building has been evacuated 2 times at the most inconvenient times due to pipes connected to the fire sprinkler system bursting. Yes, it's cold, but really this is years of neglect. First time the building was evacuated, we were out for almost about 5/6 nights. 2nd time they let us stay but didn't "recommend" it...you know ...for legal/insurance reasons to cover their asses. They have yet to address any compensation other than saying they would pay hotel bills....but of course must by filed through insurance. It's a mess right now. Guy above me has lived here for 8 years and said this is the worst it's ever been. Go somewhere else. I get the feeling this complex will turn towards low income renters. It's heading in that direction. They really should give renters from the 3000 building the option to end their lease immediately. I'd get out of here in a heartbeat. Outside things look nice, inside is a different story. Dealing with the front office and management is a struggle. They don't write anything down, don't send out meeting makers, and everything appears to be communicated by word of mouth. "oh come back tomorrow and the manager will be here". I show up and they "forgot" she was off that day. So frustrating to deal with incompetent people. Doesn't appear to be any accountability and getting a hold of key decision makers is atrocious. As for inside the apt, it's average....I'm here temporarily so I don't get hung up on most of the little things. I will say, it took forever for maintenance to come out last summer. The issues I did raise when I moved in took months to address. Apparently maintenance marked them as complete, and never addressed them. The maintenance guys are great when they show up; however, this place has gone through years of neglect so I assume the maintenance personnel are overwhelmed and have a crappy budget to properly address maintenance issues. Replaced my refrigerator but was told they would get me an ice maker, months later when they returned to install the ice maker, they dug into the faux wood floor while moving the refrigerator. Another time they replaced my kitchen faucet and garbage disposal, I came home and all stuff under my sink was all over the place. They never cleaned up after themselves! Come into my place and make a mess, CLEAN UP! Just a few stories to share so you can see what kind of place this is. HVAC issues is whole story to itself and not enough space on here to go into that.

    Parc at West Point Apartment Homes - apartments - Updated June 2026

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