Let's review: The…read moregood reviews are from before Premium Properties took over. There's a reason for that. Here's what the property manager told me on tour vs reality: "We're getting a bike room fall of 2024." No bike room. "Landlord pays water and garbage, tenants pay PG&E." Nope, tenants pay ALL utilities. "I don't think there's an extra fee for dogs." It's an extra $150 per month. "We're going to replace these crappy windows with weird opaque speckles." Nope. "We are a secure building with 16 security cameras." Doesn't matter if people are getting in and stealing shit anyway. Here's what Premium Properties told me before/at move-in, vs what I found out later on: Lease: "Tenant acknowledges building is master-metered for water, sewer, gas, and Electric." Natalie at Premium: "Yes, all utilities are flat rate." Selena at Premium: "Yes, all your utilities are flat rate." Later, Selena: "Your utilities are all set up and will be billed through the client portal! NO NEED TO CALL PG&E!" Reality: PG&E turned my power off 8 months in because no one had set up an account for me. They told me if I wanted power I'd have to set up my own account and pay a back balance, then sent me a bill for $470. Premium gave me the excuse the lease had a typo and some mistakes were made and oh well not their problem. (Odd. Turns out this happened to multiple other neighbors, and they were given a different excuse.) One day I caught a shady guy wandering the complex looking into people's windows. He wouldn't leave. I went to the manager. Manager said, "oh yeah I told him to leave." Oh really, well he's still here, so maybe do something about that?? I told them I'm moving out and I am getting like 2 notices a week that they plan to enter my unit to show and then nothing happens. They harass you 120 before your lease expires to tell them you'll renew or move. The emails are ended with the sentence: "Thank you for your anticipated cooperation." LOL.

I've lived here for 3 years and so my review covers the period when the building was managed by Mr…read moreMing (up to 2022 - when you will see quotes from all the reviews), and the period since while it has been managed by a company called Premium Properties. During the Ming Dynasty, this was a pretty sweet place to live. He kept the place really nicely and was pretty helpful. When my e-bike got stolen from the inner courtyard after the thieves broke in the side entrance, he willingly showed me the video of the theft using one of the 16 security cameras that used to work while he was here. Then Premium took over. And the service since then has not been premium. - Packages are routinely stolen because whereas Mr Ming used to put them in the amazon lockers, now they lay about. - The amazing security cameras go on and off like it's some sort of modern art installation. They were off for about 6 months but seem recently to have come back on. Of course that might not matter because since Mr Ming we've had two building managers and the first one couldn't access any of the recordings. Not sure if the current one can. - Of course, Premium couldn't do anything about the paper thin walls, floors and ceilings. As long as you're ok listening to your neighbor's music and sex life it's not a problem. - They did rewire the whole place since apparently the previous wiring was a death trap, but using the cheapest contractors has its drawbacks when they turn out to have wired multiple apartments wrong, including my own. That only took a few weeks to sort out. Their conscientious attitude to key checks - three in the course of 2 weeks recently where they had to come in to each apartment to make sure their master keys still worked - made up for that though - and I guess that's how they discovered one of the tenants had died in his ground floor apartment and not been found for some weeks. - The courtyard floor was painted to waterproof it at the start of the year - right when the torrential rain started. The rain washed off a lot of the light grey paint they'd used (on the terracotta colored floor) and then the run off from the frankly situation-saving-plants and trees turned what was left a streaky brown. But some tenants think the Jackson Pollock effect adds to the building's charm. Premium promised to sort out the painting in the Spring. It's now September so one assumes there's a really great reason why it hasn't happened yet. - The plants and trees are the main reason why I keep living here. They really are lovely. - Bicycle theft and/or damage remains an issue so Premium started talking about introducing a bike room about 9 months ago. Newer tenants were told it would be open in June. Again, it's September. Tenants continue to lug bikes up and down the stairs because leaving them in the garage is asking for them to be stolen. - When things do go wrong, like a broken dishwasher or shower, Premium have this great system where you submit a ticket online which they will respond to in 5 working days. Not "within" 5 working days. They will wait it out. Mr Ming used to pop round with a screwdriver and have it done in 5 minutes. Now it's after 5 days that they contact a contractor. It then depends how soon the contractor can visit. And then we get to the laundry room. - When the building was rewired the ventilation system in there conked out and so for some months it also served as an onsite sauna. We took to permanently propping the door open to stop everything in there going moldy. This meant that when the tumble dryers broke down for the 7th time this year the sound (like a cement mixer mixing stolen catalytic converters) was able to echo around the whole building. The washing machines break down with such regularity that it would make sense to offer an employee of the contractor who manages them a discount on an apartment. There is currently one of three machines working for a building with 30+ apartments. The machines regularly take money without turning on and the refund link in the app doesn't work. And finally we get to the ants. - This is an old building so of course there are cracks. And ants get in during the summer because that is what ants do. Mr Ming kept a supply of ant baits and would hand you a couple at the first sign of them. Now, we submit a support ticket and wait, meanwhile exchanging grandmother's tales of how to stop the cunning little things in the building's whatsapp group - a place where new tenants are regularly updated on which parts of the lease agreement are known to be illegal by the tenants who have already been through two rounds of "but if everything's broken shouldn't we ask them to reduce the rent". I have now duck taped a significant part of the edge of my living room window since the cracks have now reached such an extent that ants can casually stroll through them on a whim to see what I might have to offer in the way of cat food.

I lived at 1200 Lakeshore from 2020 to 2023, and while the apartment itself is beautiful with…read morespacious units and great views, the overall experience was far from perfect. The neighbors were awful--racism was rampant. Once, in the laundry room, my partner was loading a dryer when a woman literally pushed her and said, "residents have priority," clearly assuming she was someone's maid. Another time in the laundry room a different woman asked her "what are your rates?" And when we said "we're your neighbors!" She didn't even apologize she just gave us that "oh you're being too sensitive" look. That kind of behavior was shocking and completely unacceptable. I also had a Mexican flag and a BLM flag on my balcony, and the property manager passive-aggressively asked me to take them down for "drone photos of the building." When I asked when this would take place so I could put the flags back up, he got nervous and mumbled something about needing the building to look "uniform." It was clear the flags weren't the kind of "uniform" he had in mind. While this isn't directly the building's fault, it absolutely must be mentioned: the area is not safe at all. In the three years I lived there, there were three murders within just a couple of blocks. No joke--check Oakland crime stats if you don't believe me. It's a very dangerous area, which only adds to the list of concerns. 1200 Lakeshore is a lovely building on the surface, but between the hostile neighbors, management's sketchy priorities, and the unsafe neighborhood, it's not the haven you'd hope for.

A Special Place to Live 1200 Lakeshore Ave., apartments…read moreoverlooking Lake Merritt is an outstanding apartment complex in Oakland. We have lived here for almost 4 years and have found the apartments to be spacious and immaculately clean and secure. There is a workout room fully equipped with the latest workout machines. There is a gorgeous patio complete with top-of-the-line furniture and a wonderfully landscaped garden. I cannot say enough about the staff. They are kind, generous and willing to help in anyway. They are simply the best .David Solis, manager, and staff go out of their way to accommodate our needs. Some of the tenants in this building have been here for many many years. Currently the tenants if if they so desire can participate in some fun activities. 1200 Lakeshore deserves the highest rating. Please come and check it out. You won't be sorry! Joyce Rubenstein Addendum: the east side of the building overlooks the Oakland Hills. In addition, all of the units have large patio areas Sent from my iPhone

Lived here almost five years! The location is excellent…read more The apartment complex is clean- decent pool, big laundry room, x-large size bedrooms with plenty of closet space. The downsides are the gym (very old but not unusable), zero view from balcony, and kitchens do not have microwaves/dishwashers. As a woman living alone, I would definitely recommend this place. Residents are mostly older folks and theres a few families. Not luxurious but very safe, I was happy and content living here. Katy, the property manager, is nice and very responsive. A maintenance emergency only happened once and Katy had the issue fixed within 48 hours.

I lived here for 4 years before my company relocated. I would have stayed longer if I could…read more I never had an issue the entire time. Any repairs I needed were addressed immediately. The neighbors were pleasant (when I encountered them). The neighborhood is very nice, with plenty of places to go within walking distance. There is private parking, but it's limited to one car per apartment. The parking lot is gated so only people with the fob can get in. Street parking is extremely crowded and difficult to come by, so if you have multiple cars you might have problems. The mailroom is right outside the manager's office, and I've never had any issues with getting packages delivered. Sometimes I've seen the same box sit around for days in the mailroom before its owner collects it. There's a laundry room on site that takes credit cards, and also a laundromat in walking distance. All in all, I strongly recommend this apartment complex.

Chante was very helpful and very professional. I was very hesitant to move to Oakland, but after…read moreviewing the property and seeing all the amenities, I was quickly convinced to make the move.

Living at Monogram has been a great Uptown Oakland experience. The residence is connected to Kissel…read moreHotel and sits above LuLulemon. Monogram offers an elevated living experience with the convenience of bars, clothing stores, and restaurants that are home to some of the cities best chefs. You are walking distance from the lake and one block away from Oakland's first Friday event! If you are looking for the best place to live in Oakland, then Monigram is the place for you!

Amazing experience living at Panomar. Every guest we had…read morepraised the views and we loved the place. Plumbing is not the best, but the maintainance folks are pretty great if we had any issue. Would definitely recommend

Have lived at Panomar for two years now and just moved units within the building. Bria is very…read moreorganized and gets to know every resident! She was very helpful and accommodating with our move. All the staff in the building are very friendly and always looking out for everyone. Every apartment has a great view with big patios and the rooftop is the tallest in Alameda with great views of the Bay!

I lived at Del Coronado from March 2019-March 2020. For the price and location, it's a great deal…read more It's by far the most spacious 1bedroom I've owned in the bay yet. No issues with management and no issues with anything not working. Pros: -great value - spacious layouts, good storage - management and maintenance professional and courteous - great location Cons: -walls are a bit thin, like most apartment complexes - we did not have a dishwasher, not sure if other apartments

Community: the property manager, Angelina and the caretaker maintenance tech, Raphael are the Dream…read moreTeam and that's why I love living here. They are professional, exceptional communicators and they take good care of us and our apartment homes.

The Essex is a lovely building, flawlessly managed and maintained by an extremely kind and capable…read morestaff. The residents are friendly and welcoming. It's hard to imagine a more pleasant building to live in. But sadly the Lake Merritt neighborhood has become a living hell. When COVID closed the bars, Lake Merritt became Oakland's outdoor night club. The city did nothing to discourage this, and now the problem is getting progressively worse even as the economy reopens. There are non-stop fireworks, amplified music rattling your window panes, dirt bike gangs revving their engines, car break-ins in broad daylight, and so on. All of this occurs pretty much every night of the week, year-round. The neighborhood's city council people--Nikki Bas and Carroll Fife--have publicly come out against enforcement of noise laws or really anything else that might make the neighborhood livable again, so don't expect any help from your elected leaders. This neighborhood used to be a diverse, dynamic, and beautiful place to live. Now I can only recommend it if you are able to sleep through M-80s going off outside your living room at 2 in the morning, and if you don't have any kids or pets, as they'll be instantly traumatized.

2 of my good friends live here and I came to visit, this place is really nice and has a lot of…read moreamenities and their rent prices reflect that for sure...my friends really enjoy living here and showed me around the premises. There is a nice pool and gym that overlook the lake, there is a security guard at the door at all times and a decent amount of street parking for guests. I asked them about noise level and they said for the most part it's pretty quiet but the walls are not the best with some dampening so they can hear their neighbor's music at times. Overall a nice place to live if you can afford it

I've lived at Webster 11 for a year and a half, and I absolutely adore it. The location is…read moreincredible and the amenities are amazing (the gym & the rooftops in particular). But what really makes living here special are the women who work here. Mikayla, Robyn, and Renee are the best! They somehow remember everyone's name, are always cheerful, and go above and beyond. Whether it's helping with packages, lease renewals, or sharing extra dog supplies when I adopted a furry friend, these women make me feel like I'm truly at home.

I loooove my apartment! I have been here since Oct.2023. I…read moreknow some things could be better, A STRICTER DOG LEASH LAW ON THE PROPERTY WOULD HELP!!! the nasty dog smell on the rooftop preventing any real gatherings, or the human feces demanding attention around the property, or the horrible no-accountable attitude from Robyn, the property manager,(she may just have issues with me) Although Assistant Manager Mykalah Gilkey is part of this team, she is quick to smile and laugh with you as she addresses the issues with apologies and a genuine solution. Still, she follows the lead of Robyn.......that part. When I complained to her about a rude worker she told me it was my fault THREE times! He was her favorite so it was me that started the whole misunderstanding because 1) I was having a bad day 2) I was projecting 3) He was matching energies! IN MY HOUSE!? REALLY? MMk. No incident report, and an apology that lacked sincerity. Several times she has treated me with dismissive energy while she pets her dog. Many time she has had to apologize for just being rude in her delivery or understanding of ANY situation THUS far. Overall, she has a mean disposition towards those that shine light because she has no accountability. NONE!! The management could use some training in their own systems. THE MANAGEMENT TEAM IS VERY FRIENDLY BUT THE CUSTOMER SERVICE COULD BE BETTER CONSIDERING THE RENT PAYMENT SYSTEMS. I am faced with anxiety almost every month due to management not being able to explain my new lease correctly. I am told to do this, but don't do this. Read this but pay no attention to that. There are clear conversations that took place that management "cant seem to remember". In the meantime I have a late fee of over $80, but I handed a rent payment ON TIME TO MANAGEMENT! I HAD TO PAY WITH A CHECK BECAUSE AUTOPAY IS NOT AVAILABLE ON MY ACCOUNT AND I WAS NEVER TOLD THIS!!! Ok, I pay, so why a late fee? How come Robyn has not contacted me about HER mishap? They seriously expect me to go from ledger to ledger, calculate what is owed and write a check every month just to get a late fee anyway? I asked for the email of the Regional Manager...still waiting. I asked for an outline so I can better understand my lease and the payment method allowed that was not clearly explained...still waiting Expecting Robyn to show a certain level of customer service "class" by contacting me about the mix-up...KEEP WAITING! NOT GONNA HAPPEN! Yep, I love my apartment because I have a lovely 1bdrm, with a balcony, a great 24hr gym, the location great if you don't have a car, washer dryer in suite, central air and heat, clean, quiet, friendly staff (except for a few) Overall, I love it here. I hope the Regional Manager contacts me as I am in need of a conversation about my account. Thanks for reading!