I dont usually write reviews however in this case I feel like I'd be doing other travellers a disservice not to mention this, This hotel is a ripoff and conveniently erased the previous correspondence that I had with the hotel which stated that I could check in early without an extra fee after a long flight. Coveniently you could only see the messages that I had sent to the hotel but there responses were erased so I had no proof that I should not be charged for the early check in. In fact, I had initially reserved my room from March 17-23rd my flight arrived at 5:40 am in Manila, by the time I would get to the hotel in Angeles it would be 8:00, I had initially requested an early check in or at least a modified rate so that I could get some rest after a long flight, being a repeat customer I thought that they would grant the request, I then recieved an message stating that the early check in could not be assured, so I cancelled the initial reservation and booked another reservation at a lower cost which checked in a day earlier on the 16th knowing that I would not be getting there until earlier on the morining of the 17th. I then received a message stating that the early check in would be granted however when I got there not only was the early check in not granted but I was chaged for the inital reservation over $137.00 which is over $7707 pesos in Manila. Of course since all of the correspondence that I had with the hotel was now erased with the exception of my messages I did not have proof to refute the responses that I received from them. I will absolutely NEVER stay at this hotel again and I caution anyone that stays here to keep copies of all correspondence. It was so obvious because I could see guilt in the face of the guy (james) there as he overcharged me, he couldnt even look me in the eye as he knew what was happening was
wrong. To be honest its not the money alone that is the issue but the lack of professionalism and treatment as I tried to show the messages that I had received which were now erased. James states oh those messages were from our customer service to which I mentioned okay but why are they erased? Of course there was no response to this. As I mentioned I had stayed at this hotel many times before so for something like this to happen is inexcusable. I will be keeping a copy of this and all other correspondence and posting it to all review sites in the US and abroad. read more