Great experience! On time, efficient, friendly, conscientous... Will use them again. Excellent…read moreservice.

I rarely leave negative reviews because I understand that accidents can happen, and I generally…read moredon't like to damage a business's reputation. In fact, I almost didn't post this. However, after my experience, I feel it's important to share it so others can make an informed decision. I previously used this company and had a great experience, which is why I hired them again. As a Realtor, I've also referred multiple clients to them over the years. Unfortunately, this move was very different. During the move, my 65-inch TV was damaged beyond repair, my husband's smoker cover was ripped causing scratches to the smoker lid, another smoker had a wheel bent, and the nuts and bolts for our trampoline were lost. After filing a claim, I was offered only a little over $100 for all of the damage. The only other reimbursement I received was the $150 I had paid for them to move the trampoline, which was refunded at the end of unloading and before the insurance claim was submitted. Before I could even submit a claim, I had difficulty getting in touch with the moving company. After multiple phone calls and an urgent email, I finally received a response a day later stating the employee had been out sick for most of the week. While I understand that illnesses happen, I was disappointed there wasn't a backup process for responding to customers reporting damage. My biggest concern was what happened before the move even started. I was handed a tablet and told to sign so they could begin loading. The screen contained only a signature box with nothing to read. I later learned the document I had supposedly signed limited their liability to just $0.60 per pound and indicated I had declined full-value protection. That was never explained or offered to me. Had the document actually been displayed, I would have read it, as I always do before signing anything. The unloading process also felt rushed because the crew had a nearly six-hour drive home and another move early the next morning. My move had been scheduled well in advance, so this should not have come as a surprise. By the end, the owner appeared frustrated and was rude, which I found unprofessional. I'm not writing this review to bash anyone. I genuinely wanted this move to go well, especially after my previous positive experience and the referrals I've sent their way. I simply want others to be aware of my experience, ask questions about valuation coverage before signing anything, and understand what the claims process may look like if something valuable is damaged. I truly don't want anyone to go through what we have with this whole process.