I have consistently had more personalized care at this clinic than any of the big corporate…read moreorganizations. The staff listens to patients concerns. I have received excellent advice and care here!

I would highly recommend Dr. Chris Stuart and Northwest Family Physicians to anyone looking for…read moreexcellent service and care. All of the medical and front desk staff seem to care about the patient. I have never had to wait for more than a few minutes for any of my appointments and they are quick even with walk in's during emergencies. I have used Northwest Family Physicians for the past six plus years for all of my medical needs, including urgent care, and have never been disappointed.

We checked in for my partner's hernia surgery, and our experience was truly wonderful from start to…read morefinish. From the moment we arrived, the staff greeted us with warmth and joy, immediately putting us at ease. Communication was clear and thorough every step of the way, and the level of care provided was exceptional. The entire team was compassionate, attentive, and professional--you could genuinely tell they enjoy what they do and care deeply about their patients. Before surgery, while waiting in the waiting room, a nurse came in and thoughtfully offered my 3-year-old a coloring sheet, a teddy bear, and colored pencils. Such a small gesture, but incredibly sweet and so meaningful for a little one in a medical setting. What stood out most was the personal touch throughout the entire experience. Every team member addressed me by name, and Dr. John even took the time to personally call me to let me know the surgery went well. That call brought immense comfort and reassurance during a stressful moment. The facility itself is large and well-equipped, with a gift shop, cafeteria, pharmacy, and other medical offices all within the building. Parking was a bit challenging--the lot is large and was full, and no matter where you park, there is a fair walk to the building--but once inside, the experience more than makes up for it. While heading to the pharmacy, I accidentally went up to the second level when it's actually located on the first. A kind woman who worked there noticed I was lost and not only redirected me, but walked me all the way to the pharmacy, even though it was a bit of a distance. Along the way, she made small talk with my toddler, engaging him and making him feel seen and excited. That kindness did not go unnoticed. My son and I left for the duration of the surgery, which lasted a few hours. When we returned, staff even offered my son a popsicle. We declined, but once again I found myself thinking--how genuinely kind and thoughtful are these people? From check-in to discharge, we felt supported, informed, and cared for as a family. We are incredibly grateful for such a positive experience and would highly recommend this team and facility to anyone seeking quality, compassionate care.

I had surgery earlier in the day. My incision started bleeding, phoned doctor, told to go to…read moreurgent care. Went, refused to treat me, sent me to ER, sat bleeding for 2.5 hours all over myself. Other patients came and went. Told nurse desk I could go home and bleed to death and I left. Blood squirting by the time I got home. Husband drove me to Mercy in Coon Rapids. They had no rooms available in the ER but put me on a bed in the hallway, which was fine and worked on me for several hours. Thought an artery was nicked and had to give me 6 injections of blood clotting medications. Finally stopped bleeding. I will never go back to North Memorial Maple Grove again. My second bad experience at that ER!

From entering never having been here before to post procedure was a great experience. All parties…read moreinvolved in my care were kind, informative and caring. A good experience.

Great facility, great location, very easy to find right off of the highway. Plenty of parking. Upon…read moreentering staff are quite friendly, but there does not seem to be a sense of urgency for anyone. I spent maybe 10 minutes at the registration desk to update insurance, I think that's what she was doing. We also showed up on time for our eye exam, appointment but ended up sitting an extra 15 minutes before being seen by the provider. I was also unaware of the eye drops needing to sit for 20 minutes before we would be seen again by the provider. Although staff are friendly And they seem to provide quality care things just move a little too slow for my busy lifestyle.

I had my first child here and ultimately will have all my babies here! This Birth Center is amazing…read moreand the staff are unbelievable! With having a first child, pregnancy is scary, especially in the last 4 weeks. I had a couple scares and went in a couple times to get checked. All those times with false labor pains the nurses were kind and friendly. Not once did I feel uncomfortable. When I was finally admitted the nursing staff took great care of me. Helped with dealing with the contractions while waiting for my epidural and got me anything I needed in general. The Dr who performed my epidural was very nice and friendly. He walked me through the process as he did it and it really helped to keep me calm through the pain of both the contractions and the needles. My epidural lasted all the way through pushing, he really knew what he was doing!! Here, the delivering doctor, is whoever is on call, so it was not my original OB. I was extremely impressed with how I was treated throughout the whole process. I honestly believe that if it wasn't for the staff here, I wouldn't have had as great of an experience for my first time. They helped me with pushing and I believe they even saved me from any severe tearing. The recovery rooms are really nice, fit a lot of visitors at once and just felt very comfortable in general. The food was delicious! And I highly suggest getting the bananas foster french toast when you are there! The best part for recovery was that they had a nursery. I was able to have someone look after my baby so I could get a couple hours sleep before her next feed. I don't know how I would have handled everything without the ability to get the tiny break to regain some energy. I'm looking forward to returning for my next pregnancy and delivery. They know what they are doing here and they know how to treat their patients right!

My daughter recently gave birth at this hospital and it was the worst experience a mother could…read morehave. She had a Covid test ( which was not fully completed) and it came back positive. She was told if she had another one, it would change her care completely. She had the second one done and it was negative. It didn't seem to matter though despite being told this. She and her husband were not able to see or hold her baby after birth. She wasn't able to clean up or shower and was released less than 24 hours after delivery. There are more details too, but just too much to put in this review. I cannot even believe this horrible experience. This is a point in your life that you always remember. She was robbed of all of this. She had no bonding time with her baby, no photos, nothing. And she did NOT have Covid which was clearly shown in her negative test and no symptoms. My other daughter gave birth 3 weeks later and changed her hospital because of this. She ( and all of us) are so glad she did. I give this hospital zero stars!