I enjoyed working with Jason. He gave us great flooring suggestions. Fair prices. Excellent…read moreinstallation.

From the owner: Classic Carpets & Flooring provides carpet, hardwood, tile, laminate, LVP/LVT, commercial, and…read morestair treads and risers to the Fairfield, OH area.

Requested carpet cleaning for three bedrooms and two area rugs in my house. The one area rug was a…read moretough one I wasn't sure could be cleaned due to its construction. However, Wally was able to complete my request. Kudos! Wally is helpful, capable and kind! Great pricing also. Thank you Wally! - Eric S.

Oxi fresh did an amazing job cleaning our carpets! Waild was professional, courteous, and…read morethorough. This was the best our carpets have ever looked. We will be customers for life!

We decided to try Richmond Carpet on the recommendation of a friend who had them install all new…read moreflooring in a home he had just bought. The store has knowledgeable staff, and prices seemed competitive. We took samples home to check for color compatibility and then returned to order materials and set up installation. A couple of weeks later, we had carpet in the entire first floor replaced as well as flooring in our kitchen. Dan McFadden and a crew of four workers came and had the job done in two days. After the job was done, Dan met me at the house to go over everything he and his crew did. He even did a few extra things that had not been figured into the estimate. Dan was professional and thorough, and his work and the work or his men was excellent. I recommend Richmond Carpet and would recommend asking for Dan McFadden to install your flooring.

Jason is so knowledgeable and really goes out if his way to help with even the smallest detail.read more

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

Wonderful cutomer service in store. They are a great family owned business. Let's support family…read morebusinesses and keep them afloat! The carpet prices were fantastic compared to big stores like lowes, home depot, etc. Installation was fast and well done. I will be buying again from them in the future.

JR did a beautiful job completing our vinyl plank floors! Great conversation during the whole…read moreprocess too!

expert installation and great customer service following completion. I highly recommend this…read morecompany for your flooring needs

I have used John Brown Interiors (aka John Brown Carpet and Flooring) many times over the last 20…read moreyears for all of my flooring needs, and I have always been extremely pleased with the results of the jobs they performed -- starting with the professional sales persons and their clear, concise explanation of the work that was is to be done. The installations and follow up contacting me each time to ensure my complete satisfaction were far above the typical. Whether I needed carpet or hard surface flooring, they always gave me superior quality and service. With my busy schedule, I have not had the time or needed to go shopping at various stores for all varieties of flooring. John Brown and his team bring the store to me and furnish all of the samples I need to make the right flooring decisions.

We have used Rainbow Carpets for years. They have a good assortment of carpets and vinyl in stock,…read morebut will special-order from the factory if needed. Their installers are great. Friendly and professional & willing to go the extra mile to make your floors look nice. Highly recommended.

From the owner: Efficient In-Home Serviceread more

We found ourselves unexpectedly moving in to my MIL's home after she moved into a nursing home,…read more and needed new carpeting in two rooms due to pet stains. We were on a tight budget, and working with Jakob to find the best fit for our finances was awesome! He did everything in his power to get the lowest price possible and was honest with us every step of the way. Definitely recommend Big Bob's and specifically Jakob! I also should mention the speed, efficiency, and honesty of their carpet contractors - One of them accidentally broke a glass ceiling light cover while bringing the tools in and, without pause, ran off to Lowe's to grab us a new one (on them obviously).

Horrible and irresponsible customer service by Ryan. I…read morecalled the store, Ryan answered. I said I am on my way, will be there by 5:50pm. He said he will be there and will close at 6pm. I just want to match the flooring sample I have with the one available at store, it's hardly 5 mins work. I arrived at 5:52pm and the store is closed already. This is very irresponsible customer service from Ryan. I drove 35 mins to visit the store and he closed it 10 mins early even though he knew I was coming. I did business with Big Bob's Store at Colraine avenue and they were very sweet. I would not recommend this highland Avenue store if you care about receiving a good customer service.