My car was under third party warranty that did NOT want to replace the engine they owed me. These…read moreguys WENT TO BAT for me and made it happen. I am confident that all said and done they broke even on the deal but they did RiGHT by me and my vehicle. Entire staff I dealt with was patient and explained everything to me. I've been back for a little thing here or there, and have always been taken care of.

My 2004 Dodge Ram 2500 diesel has been going to McDonnell's ATS for over 10 years! Aden and his…read morecrew have always taken great care of my truck and me!! Aden has had me drop off my truck at his house in Bozeman and he has driven it over and returned it for everything I have ever had done to it and I have had a lot done to it over the years!! That is good service and he keeps it until it is right, NO returns with problems!! Aden knows Cummings and transmissions!! Thx again, Tom R.

Our jeep broke down in Yellowstone while on a RV trip around the west and after trying to get it…read morefixed down there we brought it up to Bozeman. When I called Deeter they originally said it would be a week before they could get us in. Well after Memorial Day he called and worked us in earlier. He got it fixed and running that day. He helped us not lose to much of our vacation. Would recommend.

I had the worst experience of doing business in my life with this shop. I brought in a 1970 gmc k20…read moreclassic truck for an engine rebuild. Kevin quoted me $4,000-$5,000 and a time frame of 2 months with this job. $9,500 and 8 months later it was finally "done." I got it back and it still leaked oil and then after a couple months of driving it broke down due to a carburetor issue and when I called him to get it looked at he didn't do much to help other than saying if I could get it there he would look at it, but I had moved to Billings and that wasn't really an option. It wouldn't have been that big of a deal if he didn't already charge me double from his original quote and taken 4 times as long. And then when I took it in to a local shop they told me there was some issues with his wiring to the carb engine components. I had a horrible experience with this shop and am still paying on the loan I had to get for the repair even after selling the truck for $10,000. He might be good for some things like an oil change maybe, but not classic engine swaps!

Gabe this place a thought this morning. It was about 5 years ago my girlfriend's Subaru had issues…read morewhile in Emigrant. So we limped into town & luckily found these folks. long story short, they are amazing!! All I can say is DO BUSINESS WITH THEM...

I agree with all the other negative comments. if you're from out of town save yourself the…read moreheadache. We are from out of town and my family and I broke down the beginning of June,3 months later we came down to get it after already being down once not knowing they weren't open Friday-Sunday.Had to pay over the phone for them to leave keys in it and we got down here and not one thing was fixed. It's a diesel truck so it was going back into limp mode and the engine light still on. Had to leave it because we wanted to address the issue with them and when i called Monday I was told it was fixed well long story short it wasn't and they told me to f**k off and I had 5 days to pick up the truck. Worst shop ever

I have a 2010 Mercedes Sprinter Van that flat out Rocks! Recently the Mercedes warranty on the van…read moreexpired in perfect time so the power steering fluid leaking all over the place wouldn't be covered under warranty. Mercedes of Billing said the van needed a new power steering line and that would cost $550! I decided to balk at their fix and find someone (rare) in Bozeman that would work on these "unordinary" diesel vehicles. Bill at M & W repair said he would have a mechanic take a look and see what could be done. This place is OLD SCHOOL Montana.....Like before Bozeman became Bozangeles. Get it strait that you are not a "special flower" when you are there. They are there to fix your diesel rig, thats it! No Espresso while you wait. If you are nice, they will be nice. Within 20 minutes or so the mechanic (wish I could remember his name) came back to me and wanted to show me the problem. He brought me back to my rig through a mixture of Big Rigs, pickups, an ambulance and some old school welders, vises, hoses, mixed with state of the art diagnostic pods that looked like they belong in a surgical suite, pretty surreal. He got a me a creeper to lay on so we could look under the engine....Basically he showed me why he thought the brake line was not bad, by evidence that the leak was coming from above the press fitting at the top of the line. He explained the pressures of the various power steering lines and susceptibility of them leaking under engine power, and all he had to do was tighten them up. He recited from memory....got a 1/4 turn here, full turn there, 1/2 turn there. With the engine running, there were no leaking in the high pressure lines. This was a simple fix for sure, but M & W could have done what Mercedes of Billings wanted to do and charge $550 for a new line without trying to clean, troubleshoot, tighten bolts/clamps and explain their thoughts! Hats off M&W Repair!

UPDATE: If you can…read moretolerate moderate customer service and prices that range from moderate to high, this might be the shop for you. While not overly hospitable the mechanics working in the shop WILL SURELY fix your truck up. You might end up calling for updates as they in my case were not forthcoming on info, but again I do trust them to fix the issue. Be sure to communicate to them that you need to authorize any additional expense if your concerned with the costs at all. For the actual quality of repairs alone and for absolutely NO other reason I increased the rating by one star. --------------------------------------------------------------------------------------------------- I have used M&W now for a year (with two trucks) and I will share my experiences with you for that time period. Initial appointment was ok, these folks are not overtly friendly. Theres' a woman that answers/screens the calls and runs the front desk/payments. Then There's Bill who runs the service department toward the back. Again neither of which are particularly friendly, but not overtly rude either just seemingly indifferent. Over the course of the year they performed the following and more: oil changes, fuel filter changes, suspension repairs, electrical work, re-placed hubs and hub bearings, lube chassis, replaced alternators, inspected and serviced transfer cases, tranny servicing, install tranny coolers and lots more. But this is to give you an idea of how many times we used these folks for our vehicles. So over the course of these repairs I started to notice a few problems. For instance we had an alternator go out in one of our trucks, no problem. I keep a spare at home, so I just dropped in the spare (took me less than thirty minutes start to finish). I Hung onto the bad one as I figured rebuilding it may be cheaper than a new one. So I swing by M&W with the truck and the bad alt, asking them if they can either rebuild it or order a new one for me. They say no problem and come look into the truck, take part numbers, take the bad alt and say they'll give me a call. I instructed them to order a new alt if its cheaper than the rebuild. So several days later after having to call twice to follow up. They finally get back to us saying that it will only be $140.00 to buy a new alt and that's cheaper than a rebuild. So we give them the go ahead to order the new model and toss the bad alt. Plot thickens, when we arrive to pick up the truck/receive the bill. I notice the cost of the alt is not $140.00 its now $240.00 something!!! I ask Bill what happened, He says flatly that he did quote us $140.00 but realized it wasn't the correct alt. so went ahead and ordered the correct alt at over a 60% increase without even calling to let us know or ask if that's okay with us. So now at this point I could have had the bad alt rebuilt for less or ordered a correct replacement off the Internet for less money. Telling Bill all of this he didn't seem to care at all or even explain anything further as to why they operated like this. Just silence, no apology for the oversight, NOTHING. At this point a simple apology would have gone a long way. It would have instilled confidence in me and I wouldn't have ever mentioned it again or been upset. Accidents happen and we all forget something once in awhile right? To make matters worse they charged me an hour of labor to put in the alternator ($85.00)! I then asked why it took so long to replace, it's literally three bolts and three wires to get the alt replaced. This is a very simple job to complete and test the alt. Bill replied "oh well we had to disconnect the battery and test it once installed" as if that doubled the time. Needless to say I was quite disappointed. I have completed this repair before and it's absolutely not an hours job on this particular vehicle. It appeared to be that they couldn't care less when brought to their attention. The two issues listed above are very unsettling as at the same time they were completing additional repairs and upgrades. Like install mile marker premium hubs, tranny cooler, also some electrical work on lights, turn signal, etc. Now I'm very concerned that all/some of the parts and labor I just paid for were over priced and over quoted! I don't complete tons or projects on the truck and as such can't say if installing hubs takes as long as they say it does (for example). But I no longer trust them to quote me accurate parts or labor time anymore. All said they will absolutely repair whatever you take in to them I have no doubt. It's just how much you end up paying and how long you wait for it, because it might be significantly more expensive and you won't know until you get the bill!

Took my girlfriend's Jeep Wrangler in during the last week of its 3yr warranty and this dealership…read moredelayed the repair until the warranty expired and are now trying to charge us $2.5k to fix it. This jeep is 3 years old and they won't honor the warranty. Terrible experience. Can't trust this dealership.

Traveling in Yellowstone we encountered an issue with our diesel truck. They were super helpful at…read moreLMC and did their best to resolve our issue.

Chappell's took care of my Subaru after I hit a deer and damaged the light, grill, bumper, and side…read morepanels. Prompt service (repairs complete in three days) and quality work. Repairs look great and the vehicle was returned thoroughly cleaned. When there were some outstanding issues with the interior lights and key clicker they made things right. I respect a man that stands by his work as Shannon does. Would definitely recommend!

Don't get your car repaired here. I took my car here after I got into an accident and needed it…read moredone ASAP. They said it would take 4 days once they received all the parts. I thought "fair enough, that seems reasonable". The problem was, they did not do a thorough examination of the car and kept needing to order parts that were on backorder. The timeline kept getting pushed back further and further because they were missing a part they didn't know they needed or they RAN OVER THE FENDER THAT THEY WERE GOING TO PUT ON MY CAR. It was extremely frustrating to have to deal with all of this, and no apologies were given. I even got told to "relax" on the phone when I was simply asking questions about my car and the repairs it needed. In the end, I got my car back weeks later than they said it would be done without it being completely fixed because I needed my car. I am from out of state and needed to drive home. With how slow they were working, I'm sure it would've been another month before I got my car back (They had my car for over a month and a half). The receptionist was very kind, the work was well done, but the communication was terrible. I have never been treated so poorly as a customer.

If you want a shop you can trust to not just see you as $$$$, these guys are it! I had been so down…read morein the dumps for days trying to get a repair that wasn't going to drain me, and then took my car here. You feel like a real person with them, such nice folks. I wholeheartedly recommend them!

I can't sing enough praises for Darrell and Paul. They have my highest recommendation…read more They are everything you hope for in a business. Kind, honest, beyond fair pricing, prompt and meticulous work. They went above and beyond for me. I left with a pretty car, a smile on my face and gratitude in my heart that businesses like this still exist.They are rare however and I feel lucky to have found them. You can be among those lucky ones if you take your vehicle here. Thanks again Darrell, you're a gem of a human!

Josh fixed my car on a Friday at a reasonable price. Great service and Danielle was thoughtful and…read moreefficient with the paperwork. We will use their expertise to fix our vehicles again if the need arises. It was great to see their car repair service open on a Friday and Saturday if needed.