This is a gorgeous community for you or your loved ones to call home! What truly sets this place…read moreapart is the exceptional staff. Every caregiver, nurse, and administrative team member I've encountered has been not just professional but genuinely caring. They take the time to get to know each resident personally, ensuring that all their needs are met with compassion and efficiency!

this is a great community with plenty of helpful team members! There is a great variety of…read moreprograms, trips and outings for the residents!

the meal options on the Spring Mill website are complete lies. When we first arrived, we had a…read moremenu with a menu and choices. The corporation just changed everything overnight. We now have cereal or one option for breakfast, choice of two for lunch and dinner with no other options. No menu with an 'executive chef'. There are no choices of desserts. All the food is now take it or don't eat. Of course, we are all still paying for the options we contracted for.

From the owner: Welcome home to Spring Mill, a friendly senior living community offering the best combinations of…read morefulfilling lifestyles and personalized care services in Phoenixville, PA. Wake up inspired each morning with a wealth of amenities, activities, and support at your doorstep. Explore the stylish Grande Lobby and indulge in our unique lifestyle programs: Sensations Dining, Celebrations Activities, and Dimensions Wellness. Let our caring team members handle transportation, maintenance, housekeeping, concierge services, and more while you live carefree and enjoy the hobbies and passions that mean the most to you. Here you will find compassionate people engaged in enriching the lives of seniors, ensuring their needs are taken care of every day.

I had a very experience when I visited Echo Lake. The staff was helpful and the residents were…read moreengaged in activities. I would recommend this community. Best, Dave

From the owner: "Details make the difference at Echo Lake -- a luxurious senior living community nestled within the…read moreAtwater neighborhood in Malvern, PA., providing a continuum of care and first-rate hospitality so residents can comfortably and confidently age in place. When we say our senior living community has a welcoming and upscale atmosphere, we're not exaggerating. Echo Lake's lifestyle starts with spacious rental apartments -- in a variety of sizes and floor plans -- that let you move in with no hefty entrance fees or complicated contracts. One convenient monthly fee covers a variety of thoughtful services and an amenity-rich lifestyle that is personalized for each resident. At Echo Lake, we get to know each resident personally and develop a wellness plan that's right for them. Whether they need independent living, assisted living, or memory care, we meet residents where they are on their journey, delivering care shaped around their individual needs. With care overseen by a registered nurse, even the most medically complex needs can be supported in the comfort of our community without sacrificing independence. A specialized care program is offered for those living with Parkinson's and other movement disorders as well as short-term respite and restorative stays. Physical, occupational and speech therapies are offered onsite with specially trained and certified staff in LSVT BIG® and LSVT LOUD®...

I had such high hopes. I was so excited & looked forward to working with Sr Helpers. The sales…read moreperson for this service is amazing that's why I gave it one star. Scheduling did the exact opposite of what I asked for and scheduled exact opposite of what I was sold on. Consistency in care is so important. I asked for the same person Monday & Wednesday (two weeks notice). Friday before, the scheduler said it will be a different person bc they couldn't do Monday (even w two week notice) so Wednesday & Friday and I was adamant that as long as it's the same person, I'd agree to the day change!!! Well the scheduler double booked her so she was 40 minutes late. Asked her about Friday... she said it would be a different person. This is not what I contracted for or asked for. Thursday I get a voicemail saying there will be many different faces for the next few weeks as was discussed. Ah no! That was the exact opposite of what was discussed. So much so I wanted to cancel Friday but was told I'd be charged. Friday comes and the aide comes in and does everything we told the company NOT to do. The aide did not want to sit & get to know my mom, got flustered, blamed my mom & left after 1/2 hour. Now Mom is traumatized. This was the first week!! Called sales and they were very understanding & agreed not to charge for the day the aide left after upsetting my parents. Suggestions when hiring a company: Talk to the scheduler before you sign up bc they are the ones who will make or break you.

Most caregivers are genuine. Due to instability of my mother's care, there were many changes that…read moreneeded to be made frequently. Office staff soon tired of my communication. I asked that no one sort or organize my mothers dresser drawers or closet. First, requested was honored, then owner turned against me in favor of caregivers. Owner actually came to my mother's house, opened a dresser drawer and pulled out a plastic bag. Then said, "See, there's no harm in that". She very much dislikes me and was very, very unprofessional in her tone and with her words. Made me feel like the bad guy in front of the caregiver. Relayed to me that ALL but ONE of caregivers requested a change in assignment b/c I was difficult to work with and my complaints were petty. If YOU asked that caregivers to NOT rearrange or sort a closet or dresser in YOUR mom's home (90 year old mom with Parkinson's and dimentia), would YOU like to be told that there's nothing wrong with that and caregivers just want to help? Since I made my request pretty clear, TWICE, I thought it would be honored. Let me tell you, for certain, that my request was NOT honored b/c "I was ridiculous". This owner at Pottstown will support a client complaint one day, then BOOM, she supports her caregivers. For 200k per year, I expected more cooperation and professionalism. Should have told me a long time ago that some caregivers wanted changes in assignment, because I'm "challenging". But she preferred to throw it at me when my mother returned hospital under hospice. Again, MOST caregivers = good, a few were excellent.

The owner is amazing. She truly cares & goes the extra mile. She is a true asset to the home health…read moreaide industry.

From the owner: SILC provides active and engaging companionship and care to seniors. Our services put joy and fun…read moreback in their day, elevate their quality of life and maximize independence, all while providing peace of mind to loved ones. Our companions treat all clients with kindness, dignity and respect. We believe in personal relationship building through conversation, interaction and activities that make the lives of seniors better and in control of the way they age. We provide services and care to fit the individual needs of each client.

A safe, comfortable senior living apartment bldg. And affordable!…read moreClose to local businesses & public transportation.

Even though most of the time that I was there I didn't like the atmosphere. It was not warm and…read morecaring. There were a few on the staff who cared. They had a library where you could borrow books and then for some unexplained reason it was no longer there. They did their jobs and that was it.