We went to Peaks Island kind of in a whim - made reservation a couple days prior - they were very…read moreresponsive by email - I 100% goofed on time I reserved car for an hour after the ferry arrived. We poked around the stores and had a pastry at the bakery. We then went to Mike's (so conveniently located) and asked if we could get the cart early. Yup no problem at all!! They were great so accommodating -very informative and polite! Not much to do on island - at least for us - so don't know if we will go back. Recommend everyone go at least for day - we had a great day!!

Golf carts rule the roads of Peaks Island!…read more Mike's is right off the ferry. I booked online so it was easy easy. I can share, we got off the ferry at 9:30am and that was our time slot. He does a group orientation then you are on your way. The time starts when you get into your cart. Booking online had its advantages: we got our gold cart first andnit was a nice cart with leather seats. Easy ride. Lots of fun for our family of four and we just loved this experience. Pro tip: my Google maps worked on the island but the people are so nice that asking can get you some new info about the island

Absolutely wonderful staff!! We were able to walk up and rent a cart. Got a flat during our rental…read moreand they were quick to fix it and refunded some $$ since we had to get the cart back in the 2 hour window due to the next reservation. Can't recommend them enough!! Thank you everyone at Peaks Island Golf Carts!!

The tour was fantastic! Our tour guide was extremely knowledgeable about the history of the…read moreIsland. We loved her passion for the community. Very efficiently organized. Highly recommend. It was such a great experience.

Professional, friendly, and fast! Fred is knowledgable with a good design sense. My rehearsal…read moredinner invitations needed to be mailed within the week of me walking in his new store, and it was absolutely painless. I loved the way they turned out, thanks to Fred's suggestions about color, print, and paper. Highly recommend.

When traveling to a new city we aim to stay in unique boutique hotels, so I highly recommend the…read moreFrancis. We were celebrating our 1-year anniversary in New England and when we got to our room they had a chilled bottle of sparkling wine waiting for us with a thoughtful note from the staff. Our bed was incredibly comfortable and they even offered robes to use during our stay. The mini bar was stocked with full sized bottles which was handy since we booked a BYOB sailing cruise during our stay. Parking was tricky but accommodating since the hotel only has a few limited spots for hotel guests. As long as patrons at the next door bar/hotel don't take the spots. Unfortunately, they had taken all the reserved spots, so we had to call the front desk attendant who was so quick to remedy the situation. He moved his car so we were able to park in the spot in front of the hotel, making for an easy check out the next day. This hotel has been renovated and is so beautiful. We didn't take advantage of the bar/restaurant inside, but loved that they had that as an option.

There were plenty of pet-friendly options in Portland for our stay, most of which were offered for…read moreless than $426 per might, plus a pet fee. We chose The Francis based on theirmarketing promises, which we feel they failed to deliver for the most part. Our room was like a dungeon (room 001). The absence of windows to allow natural light in meant that all of the interior lights needed to be on unless we were sleeping. Even with all the interior lights on, the room was dingy. Given that it was below level, it was also damp, even with the air conditioning running full time. Magazines and foilos we left on the table in the sitting area were wet after several hours. This felt both unhealthy and uncomfortable. It was even more disturbing when we learned on our last day that there are other room options at the hotel for guests with pets that are not underground. The absence of staff was concerning. With the exeption of check-in, no front desk staff was available at any time when we went to look for help (four times during a three day stay). And while the sign on the front desk suggesting that 'we're only a call away' yielded results when we called, it's alarming to stay at a "luxury" property and have no one available without making a call. While the staff did respond when we called, they seemed harried and stressed. It creates the impression that the property is radically understaffed or underscheduled, and makes the guest wonder about the financial viability of the property. The website advertises that a complimentary breakfast is included; this creates an expectation of an actual breakfast. $15 at the cafe at the Longfellow does two things: 1) it buys two cups of coffee, and 2) it makes the guest wonder if they should have stayed at the Longfellow instead. I appreciate the local flavor of the pour-over coffee, but most people have never made pour over coffee. Even though I followed the directions to the letter, the coffee it produced was undrinkable. The coffee provided behind the lobby was better, but only slightly. We learned quickly that if we wanted good coffee, we could spend our $15 on that, or brave the line at Tandem. On our first night, we found a contact lens on the rug under the table in the sitting area. This raised questions about the cleanliness of the room, which when combined with the dampness described earlier, created discomfort for us. Finally, we have stayed at many luxury properties around the world, and don't mind spending good money for good accomodations. I am stunned that The Francis is able to retain a "luxury" rating; our experience was so far from luxury. Maybe the other 11 rooms are indeed luxurious. Ours wasn't. I feel like we overpaid by a factor of 2X at a minumum.

An absolute experience and worth the $75…read more Customer service was incredible and they even allowed me and another patron to help raise the sail. Crew and Captain were well-versed in the history of the area. If you had questions they were open to answering or at times making a fun anecdote. So much history of the schooner, Bagheera, and the islands around Portland mainland. They handled the schooner with incredible poise and care. Some folks brought their own snacks and beverages on-board which wasn't advertised, but such a great idea. Definitely colder than I expected when the sun started setting and the winds picked up. I will forever remember this evening sail on the Bagheera. Thanks y'all, you made a mother-daughter trip very special!

Captain Jonathan and crew were wonderful. We had the most wonderful experience sailing Casco Bay…read moreand learning some history. Super pro and super fun hangs too. Will do this again next time I'm in Portland. Thanks gang!

A recent fundraiser cruise for the animal and family support group, No Empty Bowls, did indeed…read moreleave empty bowls! After charging over $7000, of which more than $3000 was for "catering," Casablanca Cruises left guests with little to snack on! Unable to use outside food, organizers are extorted high fees for little return using their inhouse "catering". They charged $350 for Salsa and Chips which ran out 15-min into the cruise! Beware when booking this company for catered events. You will be left hungry and broke.

Had such a great time aboard the Casablanca this summer for my wedding welcome party! The staff and…read morefood were absolutely incredible. Sarah (ayyeee same name!) was SO nice and helpful. She organized things and decorated and really helped everything stay on track. They even displayed all the desserts we brought on! Would definitely recommend!

Captain John is the best captain and tour guide he made our trip , he is very knowledgeable and…read moreinformative the trip was just amazing and worth the very reasonable price

Great day and nice captain, had a wonderful time. Buying lobsters for dinner was funread more

I had a very comfortable, no-frills stay here and would definitely stay again if I am back in…read morePortland. The room was clean, everything worked very well, and the staff at the front when I checked in was friendly. The free breakfast was not luxurious and there were essentially no vegan options (just orange juice and some unappealing red delicious apples and green bananas), but thankfully I brought my own breakfast food. There is a $10/night parking fee. The location is peaceful and convenient, though Portland isn't too big of a city anyway so most attractions are within a 20 minute drive.

We stayed here again over two years later, again for a medical visit, and we found it to be just as…read morecomfortable, affordable and convenient as on our first stay. It was the same type of room and, as requested was on the first floor as we requested due to my wife's mobility issues. This time it was also an accessible room, which I don't recall asking for specifically, but my wife appreciated the accessible options in the bathroom, so that was a bonus. All in all, it will still be our destination hotel if we are forced to return to Portland for an overnight medical stay.