I would highly recommend not living here. I can finally write this review since I moved out, Yeah!…read more Biggest issue worth addressing: Stink bug and ant infestation. It's bad, they're everywhere. Stairways, grass, and in my home. For 13 months, spring fall and winter, there was stink bugs in my apartment. This is something I reported to property management several times and continued to face the entire time I lived there. THEY DIDNT DO ANYTHING TO HELP. Stink bugs would get in through cracks in the cheaply insulated doors and windows. On average, I killed about 5 stink bugs a day in my apartment. Then when the stink bugs stopped around the hotter temps of summer, we had an ant infestation. I LIVED ON THE FOURTH FLOOR, NO WHERE IS SAFE. My neighbors and I had to put cinnamon on our door steps to try and mediate the problem, but they also got through the cracks of the cheap door and into my cat's food bowl :(. Secondly, disgusting neighboring tenants. My neighbor, also notoriously known in the community for parking in two spots and never being towed, would make her dog use the restroom on the balcony and leave it there for months!! Piles of dog poop collecting on the balcony, urination on the bannister. Yet, the property management complains about a flag hanging on my railing and not this? (photos included) Third, I provided a notice to vacate via email, which is legally considered written proof and followed requirements in my lease and they confirmed back with confirmation of my intent to move at the end of my lease... 4 months later because I didn't fill out a notice to vacate form (which is not even stated in the lease) they billed me for another month of rent at the end of my lease and claimed my lease was legally being extended because i didn't provide a notice to vacate. So if you are considering moving here, do not forget to fill out a notice to vacate form of your move out day 60 days in advance even if your lease is a set timeframe. I tried to make my case that what they were doing was wrong but they said they wouldn't handle anything unless it was in court. I dealt with electrical issues in my kitchen the entire time i lived there. Outlets randomly not working and lights flickering in the kitchen. Trash service notoriously not picking up trash!!! Being billed at least $50 a month for amenities but the club house not being accessible 24/7 is ridiculous. especially with it only being available M-F, 9-5 when most people work. AND majority of the time their snacks and drinks that are not complementary, but are part of the billing, are usually not even stocked. Property has not correctly uploaded addresses and mapping of property buildings to map applications. So very frequently, my friends would not know what building to park at and my packages were delivered to the wrong buildings. The neighbor who forces her dog to use the bathroom on her balcony would keep my mail as we had the same unit number and neighboring buildings... even though my correct name and address would be on the packages she wouldn't return them or give them to property management. I only found out it was her withholding and stealing my packages because Amazon's delivery confirmation photos showed her door mat. (that's the community you'd be moving into, bad people). I asked property managements help in getting my packages back and i was brushed off by the front office, given no assistance, and had to leave a letter on the neighbor's door begging her to return my packages to the correct address on the mail. She only gave back two boxes and kept everything else that had been wrongly delivered to her. The pool has ridiculous hours! Also LOTS of sweat bees by the pool. And the gym never restocks water supply. We did have radon testing done on the property which was very frustrating to handle, maintenance requesting 48-hour time frames to visit. And then we tested POSITIVE so there was also the infuriating experience of them installing the treatment. Also the realization that I had been exposed to radon in my apartment for the last five months... The location of the property exports to Westport, if you are not familiar with this area, let me just say that it is the absolute worst commute to experience during rush hour, from either direction! Something else extremely important and worth mentioning: failure to uphold to propane storage safety. A big perk I utilized on the property was the free propane grills. Great idea until every time I would consider using it, i'd find the tank's valve completely open and the control knobs on! This happened at least 5 times, so evidently there is high risk of gas leak and fire with this bad property management. There's a lot of other great apartment properties just down the street form this one that Id highly recommend!

I recently lived at Springhouse and would definitely recommend it. The location is convenient, with…read morequick and easy access to the Watterson, the finishes on the apartments are up-to-date (granite countertops and stainless steel appliances), the amenities are lovely (the saltwater pool feels amazing!), and the staff is excellent, from the leasing agents to management to maintenance (even replacing my dishwasher promptly when a part broke). I would often pass through the clubhouse to grab an afternoon coffee and they were always friendly. Anytime I had a question they promptly got me an answer and maintenance concerns were taken care of the same day. I took off one star for some small stuff that would be easy to fix: -The HVAC in the units is very loud, and my bedroom was right next to it. You could hear it cycle on and off and it was very loud when blowing, especially at night. -Water pressure was really puny in the shower, and I had to spend about twice as long rinsing my hair as I usually do because of it. -The water heater didn't get water as hot as I liked, and would often run out of hot water by the time one person took a shower. If two people took a shower at the same time, someone would get cold water! -Finally, I wish that the cardio equipment in the gym had TVs on them or in front of them. I can tell others did too because I would often see that they had moved equipment to face the TVs, and signs were even taped to the equipment telling residents not to move it. Overall, I would recommend this place. I moved when my roommate wanted to move out and wish I hadn't -- would love to be looking forward to another season in that great pool!

My family and I lived at Shadow Ridge for 4 years in the Hazelwood unit. While our experience was…read moremostly okay, there were significant management and maintenance issues. The management team took every opportunity to not be in the office, just about every holiday results in them not being there. Turnover happened pretty often and we became accustomed to new staff working there every 3 months. You'll hear the "I just started here, so I don't know" line over and over again. They like to resolve things by leaving passive aggressive letters on doors. When we had complaints they would send letter. If the issue persisted they sent another letter. If we asked if there was more they could do they'd say "Let me get back to you," and hope you would forget. They are there to rent more apartments out, once you sign that lease the effort drops to damn near zero. Maintenance when I first lived in this community was great. They were quick to solve our issues and were pretty communicative throughout the process. If I submitted a request I usually had it resolved within a day or two. With staff turnover that quality of service went down rather quickly. In my last year living here, I just accepted that I have to learn to fix things myself because they weren't going to properly fix anything. As for the apartment itself, the work they put in is to create a good initial impression. That impression goes away quickly when you start living here. Light switches are at least 20 years old, they squeak and some show signs of rust and corrosion. The toilets barely flush and the water pressure in general is weak all around the apartment. The windows might as well be open with how much air they let through. The A/C barely worked and would struggle to cool our apartment down under 74 degrees. As far as sound, it's about what you'd expect. The only thing I will note is that any conversations/noise in the hallway are a bit louder than you'd expect. Birds and bugs love Love LOVE this community. Our building was adjacent to the forest and I had a tree in front of my balcony. Every spring & summer I dealt with birds nesting in the crevices on our balcony and had to make an active effort to deter them. Bugs find their way into the apartment all the time and usually come through the poorly insulated windows or the vents. I didn't personally have this problem but people on the top floor have talked about rodents in the ceiling. You can ask maintenance to come help but they aren't really going to do much about it. One of the bigger problems my wife and I had was smells. If someone smokes on your side of the building, you are going to have to get used to the smell coming through to your apartment. We've had cigarette smokers on the floor below us and ended up having to purchase a couple air purifiers to get the cigarette smell out of our apartment. Above us we had people who smoked weed and that smell would come through to our apartment as well. We presented the problem to management and their solution was to send letters. As you may have guessed it never got resolved. When my wife and I purchased our home I decided to initiate the move out process. They informed me someone would come inspect the apartment in 3 days (two months prior to my move out date). With a month and half left on my lease I'd say the apartment was pretty much unused and I used the remainder of the time to clean, patch holes in the wall and do my best to make sure the apartment looked as good as it did when I moved in. I turned my keys in on the final week of my lease and it was pretty unceremonious. The woman at the front desk said "ok thanks," and that was it. Fast forward a month later and I find out I was charged for the carpet, but even better I only found out because I looked for the information myself. Don't live here, it is not worth dealing with the people who run this community. And even if you can tolerate them, they'll be replaced with worse people in the next year.

Have lived here for almost a month. The grounds are beautiful, office workers always helpful and…read morefriendly! It's a great place to live.

I loved living here for so many reasons. Honestly couldn't find 3 reasons that weren't good at one…read morepoint. Since new management, things have been getting done but I also can see the things that were good that have changed as well. I hate that this apartment changed its trash policy.$25 for valet trash sun-Thurs is not a good thing because now I walk into the hallway and it smells horrible. Maintenance used to come hours after a request if not the next day. Now it takes about a week at the longest (horrible) rent has increased pretty high (have lived here almost 6yrs) but nothing new has been added or changed in my apartment. The staff in the office are sweet but they also don't feel as approachable as last years management. But again they are sweet. Also forcing internet to be included with rent and charging $25 each for a washer /dryer definitely takes away (luxury) these should come with a washer and dryer free of charge if needed. Love the space in the apartments. Love how thick the walls are. Love my neighbors. Feels like everyone is friendly even the teenagers that live around here. I do feel safe! Love that everything you need is pretty much within a 10 minute drive or less.

DO NOT RENT HERE. Rating would be a zero if possible. The office staff lied to me multuple times…read more They kept my $300 security deposit and kept telling me it was for charges for the following month, a time frame that I didn't even live there (I was out and had turned my keys in the end of the month before). There were NO damages, etc. And stuck me with a $200 bill (on top of keeping my security deposit) that they sent to collections with no warning, notice, etc. The rare times I could get them on the phone after I moved out (multuple calls and messages and emails to them with no return calls or return emails), and I explained about not even living there for the month they were trying to charge me for, I was constantly lied to of we will check on that and get back to you with no response. DO NOT waste your time or money here.

I toured this place but did not end up renting. Mostly because the bedrooms in the 2 bed units were…read moretoo small, there is no island in the kitchen, and the shower was SO narrow. The bedrooms only had 1 bedroom that were not wide. The hallway was smelly because the trash was not picked up due to a holiday and the tenants didn't listen and stuck their trash out anyways. One of their "draws" is a wrapping station on the 2nd floor. This seemed pointless to me. The only pro is if you need to package something, they have boxes.

Amazing place and location to live at, you can literally walk to any lively locations and find a…read moregreat atmosphere just about anywhere, the staff at main and clay are also outstanding and they have delt with any issues as quickly as they can, maintenance is always spot on as long as you put a request in. They have events from time to time also, there is an amazing restaurant that does delivery right below at the entrance also!!

I have lived here for a couple years now and sadly this is the worst condition I've ever seen it…read more When I first moved in here, we rarely had issues. We had food truck days, had monthly fun events for my kids and residents, etc. Over the past year, things have gone downhill. For example, over the past few months, our pond that has a fountain in it will not hold water unless it rains and the fountain has not been working for months, the gym closes practically every time we have a big rainfall due to leaks, the pool is now "closed until further notice" with no explanations as to why or when it will reopen, and lastly our entry gate, which we rely on for security (perk of living in a gated community) has been left open and broken for the past couple of weeks. Although maintenance is very quick to fix work orders and resolve issues overall, the property is declining rapidly. In addition, management has been aware of all issues but nothing really seems to improve. When I first moved in here, this place was definitely worth the high rent and the premium prices. Now I just don't think you can call this place luxury living.

I've lived here for over two years. The apartment staff used to be so wonderful... there were food…read moretrucks and events every week... until new staff came. The new staff is ... terrible to say the least. The pond is almost always full of algae, the package management area is so poorly maintained that Amazon and Chewey just throw your parcels on the ground and you have to dig through dozens to find your package. Management doesn't care. They really suck. This place was awesome. Oh! And don't forget about all the nasty passive-aggressive emails the staff sends out about the pool. And the signs they posted all over about cameras are watching you. It's pure fascism here. And you have no choice but to use AT&T for internet here... AT&T recently made a contract with ICE and the managers don't give a flying frack about it. Spectrum won't even do business with these guys. RUN!

I Have been here 5 Years and seen many different faces up front, some great and some not so great…read more I have a few gripes, I always thought this was luxury living as advertised.....far from it. its all a fecade(sp) and once you move in all that smiley stuff goes away and then you begin to see the real. I have yet to see them clean the garages as requested a year ago, yeah it's filthy...the parking is a joke with the parking permit they assigned to you. People part multiple cars here and I guess I would too if I could get away with it. When you walk through your apartment, it will look all nice and shiny and after you move in shit will stop working. We do have an excellent maintenance team and they do respond very fast. but this is far from what is advertised. There are other properties that really have great living. Snow removal is a joke, they half assed completed what they started, so if your a Senior, you might think twice. My time is up and time to stop paying $2500/mo for garages and hallways that always smell like weed. Since I lived here, we had a few break-in, a shooting, drugs dealing going on and people fighting out in the parking lot at night. yup welcome to luxury living.

When my good friend who is relocating from another state to Louisville, I agreed to accompany him…read moreas he shopped for an upscale rental apartments or condominium. We visited many upscale complexes located in the various areas of the city. It was eye-opening to me because I have resided in the same home for 20 years, but have recently considered relocating myself. I have utilized YELP reviews as a valuable resource before our on site tours of various locations. Many of the posted reviews provided an insiders view which is not available during the tours. The Rialto is the first location I would be interested in having as my next living quarters. Here are some of the reasons I m impressed by this location: 1. 24 hour availability of a common meeting area with plenty of seating and the availability of hot beverages dispensed by a very cool machine. 2. Separate lounge with recreational activities, free beverages, tv, tables and regular organized social activities which allow for residents to interact,or small groups of friends to meet. 3. Gym and Yoga room 4.Large pool with plenty of lounges. 5. Areas for outdoor gathering and recreational activities including a ping-pong area. 6. Underground parking for now extra fee as well as ground level parking dispersed around the complex with 3 buildings designed in a triangular configuration with the pool area located in the center. 7. The third building is currently nearing completion, so many of the units are brand new. 8. The kitchen is large with stainless steel appliances, configured well with large counters and bar seating. 9. Large bedrooms, spacious closets and laundry room. Washer and dryer are included. Shelby gave us our tour, answered all our questions and conducted herself in a super professional and efficient manner. We learned that some unit customization can be accomplished with the resident having the option of painting preference. She told us that lighting can be customized with the resident purchase of ceiling fan or chandelier. The complex maintenance person would do the installation. The pictures I've included are of a 2 bedroom model unit. Since Rialto is a new complex, I learned the first building is just nearing its first year of inception. Currently,there are some generous incentives for a lease. For working professionals who are interested in an ideal location and beautiful complex. Feel free to tell Shelby or anyone else that might give you a tour that your YELP friend Raquelle Z. Recommended that you check it out!

I love, love, love The 800 Towers... I lived on the 16th floor facing downtown in the 2000s! One,…read moreof my favorite rentals. I had a two bedroom with two baths. Amazing views. Super clean unit and building... never saw a bug. I use to take a bubble bath while looking at the city skye line... The amenities were great! Great door man! Great staff! Zero complaints. Fantastic location... I use to work at Humana and would walk to work or take the free trolley. I love hosting dinner parties... with my incredible view and terrace. If they have an opening... I just may live there again! I would recommend the 800 Towers... for young hip professionals, cool erudite families, or carefree fun loving adults. If you have questions... contact me at love@globalfreeliving .com

The overall communication sucks. And maintenance. Over all it's kinda a good communityread more

The GOOD: I was a GML resident for over 7 years and enjoyed living there. The building is historic…read morebut the apartments are fairly new, with space and amenities I hoped to find when I moved out of the area. The maintenance guys are superb; I don't recall ever waiting more than 24 hours regardless of the priority of the request. The BAD: It's noisy; you will hear your neighbor (and their dog) upstairs, and sometimes those on either side. The UGLY: I had auto-pay, and they continued to charge me for more than a month and a half after I moved out. They refused to show me how they calculated the refund amount, mis-addressed the refund check, and - despite the fact that it was due to their errors - charged me to stop the delayed check. If you rent here, make sure they don't cheat you too.

Germantown mill lofts are recently renovated apartment complex in a historic and enormous building…read morein the Germantown neighborhood of Lousiville. I am not an actual tenant here nor have I lived here. I helped a family friend move a few weeks back and checked out the facilities. The condos or apartments themselves are very beautiful with origami blm hardwood floors and good space. The interior designs and decor in this place are phenomenal. A beautiful place with cool architecture and landscape. The amenities here seemed to be really top notch as well. I was impressed with everything I seen on my trip. The apartment or condo life does not fit my large family lifestyle but if I lived a simpler and more condensed life then they would absolutely be a place I'd check out to live.