just moved in and I love it here ..... can't wait for the pool to open up!read more

Poor administration and maintenance is not adequate when you need it…read more They don't attend to complaints from tenants and when you approach the offices the attention is not good. The police arrive very often and accidents happen. If you have the opportunity to look for something better, do it

monon crossing is beautiful on the outside but is ran down on the inside. The biggest amentity is…read morethe pool and on-site gym. The pool was never opened (only 3 weeks last summer with limited hours) and the gym is outdated with old equipment. I paid a water bill with a water leak for a whole year! Management never made things right with me. Maintenance requested went for months without anyone helping. This place is a dressed up projects.

I am completely happy living in Monon Crossing, the only complaint I have was this past December…read morethe snow and ice were never removed from the sidewalks and the lights at the sign and flag pole have been out for at least 6 months, we also need a street light by the entrance, it is really hard to see the divider when pulling in.

Very friendly manager and staff! The property is beautiful and I look forward to moving in!read more

From the owner: At Ashby Apartments we offer an exclusive style of living, with a variety of floor plans to fit…read moreyour needs. Affordable luxury apartments close to schools, shopping, and the major interstate. Just 10 minuets from downtown Louisville. At Ashby Apartments you will experience carefree, relaxing living, and a peaceful neighborhood. We not only strive to ensure your happiness but your four legged family members as well. We are a pet loving community, where little Fluffy can have plenty of windows to sun bathe in or you and little Rex can play fetch.

After selling my house June of 2018, I moved back to Shadow Ridge Apartments; I say back because I…read morehad lived here in 2004 after my divorce and had found it to be exceptional then, and after 14 years, it is even better! I looked at almost every option available in apartments before deciding to "come home" to Shadow Ridge. The the office staff, maintenance team and price would have been enough to lure me back, but when I added in the spacious units, homey like floor plans, along with well maintained, mature grounds with lots of trees and grassy places for me & my two dogs, I was sold and knew it was the perfect place, once again, to call home! Flash forward 1yr and 4 months later, and I can see I made the right decision!! The office staff are courteous, take pride in their work and provide excellent customer service to their residents. The Maintenance staff are responsive, considerate and I have never waited more than 24 hours to have the work completed. Fellow residents are kind, courteous and you can see how we all take pride in our community!! As long as I'm living in an apartment, Shadow Ridge is where I'll be! And, they're remodeling, how exciting!! it will be an even better place to live, if that's possible!!

My family and I lived at Shadow Ridge for 4 years in the Hazelwood unit. While our experience was…read moremostly okay, there were significant management and maintenance issues. The management team took every opportunity to not be in the office, just about every holiday results in them not being there. Turnover happened pretty often and we became accustomed to new staff working there every 3 months. You'll hear the "I just started here, so I don't know" line over and over again. They like to resolve things by leaving passive aggressive letters on doors. When we had complaints they would send letter. If the issue persisted they sent another letter. If we asked if there was more they could do they'd say "Let me get back to you," and hope you would forget. They are there to rent more apartments out, once you sign that lease the effort drops to damn near zero. Maintenance when I first lived in this community was great. They were quick to solve our issues and were pretty communicative throughout the process. If I submitted a request I usually had it resolved within a day or two. With staff turnover that quality of service went down rather quickly. In my last year living here, I just accepted that I have to learn to fix things myself because they weren't going to properly fix anything. As for the apartment itself, the work they put in is to create a good initial impression. That impression goes away quickly when you start living here. Light switches are at least 20 years old, they squeak and some show signs of rust and corrosion. The toilets barely flush and the water pressure in general is weak all around the apartment. The windows might as well be open with how much air they let through. The A/C barely worked and would struggle to cool our apartment down under 74 degrees. As far as sound, it's about what you'd expect. The only thing I will note is that any conversations/noise in the hallway are a bit louder than you'd expect. Birds and bugs love Love LOVE this community. Our building was adjacent to the forest and I had a tree in front of my balcony. Every spring & summer I dealt with birds nesting in the crevices on our balcony and had to make an active effort to deter them. Bugs find their way into the apartment all the time and usually come through the poorly insulated windows or the vents. I didn't personally have this problem but people on the top floor have talked about rodents in the ceiling. You can ask maintenance to come help but they aren't really going to do much about it. One of the bigger problems my wife and I had was smells. If someone smokes on your side of the building, you are going to have to get used to the smell coming through to your apartment. We've had cigarette smokers on the floor below us and ended up having to purchase a couple air purifiers to get the cigarette smell out of our apartment. Above us we had people who smoked weed and that smell would come through to our apartment as well. We presented the problem to management and their solution was to send letters. As you may have guessed it never got resolved. When my wife and I purchased our home I decided to initiate the move out process. They informed me someone would come inspect the apartment in 3 days (two months prior to my move out date). With a month and half left on my lease I'd say the apartment was pretty much unused and I used the remainder of the time to clean, patch holes in the wall and do my best to make sure the apartment looked as good as it did when I moved in. I turned my keys in on the final week of my lease and it was pretty unceremonious. The woman at the front desk said "ok thanks," and that was it. Fast forward a month later and I find out I was charged for the carpet, but even better I only found out because I looked for the information myself. Don't live here, it is not worth dealing with the people who run this community. And even if you can tolerate them, they'll be replaced with worse people in the next year.

KPS Handyman Company is quick, kind and knowledgeable! I'd recommend them for your handyman needs!read more

BUYER BEWARE. DON'T FALL FOR HIS FAKE CHRISTIAN SPILL. POOR QUALITY. Tony K. did a couple of…read morehandyman jobs like replacing toilet ring, tightening front door closing, and hot water tank replacement. Every task had to be re-fixed by a professional. Please don't pay him before the job is done. We allowed him to talk us into allowing him to replace our vinyl siding at a home remodel that we're planning on moving into. He assured us that it would be him and a guy or two. Tony said he would be there everyday. He never would show up to the hpuse except to pay the two hispanic guys. The guys ended up using white caulk and taking the clear caulk, that we purchased for the project. It was brought Tony's attention and he lied and said in a couple of hours the white caulk will turn clear. It was taken from the job site. We actually purchased the multiple tubes of clear caulk, ourselves, along with all of the needed supplies. It looks awful. We'll end up having to rip up the caulk and replace it all with clear caulk. Tony begged and begged us to pay him half and total cost everyday even though we bought all the materials amd the job was not complete. We finally paid Tony after his pity speech. The siding job is still not finished. He still refuses to finish the siding, in writing. We're still debating what next steps we'll take. Please do not trust Tony Kaelin, Anthony Kaelin, Kaelin Property Solutions (card he gave us).

Marjorie made our move to the overlook seamless! The facilities are kept immaculate. The staff has…read morebeen very friendly. The apartment is clean and quiet. We are glad we chose the overlook.

Great place. We just moved to Louisville and looking to upgrade quickly. Saw these beauties and had…read moreto check it out. Had an awesome tour by Jennifer Langley who really just made my tour experience amazing. The property was well put together and the upgraded amenities were really nice to see.

The Apartments and neighbors are great. The location is great. Very quiet . No trash all over. No…read morecrime. The maintenance is a joke. They won't do anything. if it is major problem that may damage the apartment. They will eventually get around to it. But other then that. You are on your own. I fix what I can myself and live with the other problems. I have no choice. they will not do anything and if something breaks or wears out. They will act like you broke it.