My dual air conditioners were serviced by Hill Brothers. The service was efficient, timely, and…read moreresulted in successfully getting my house to cool again during the first hot days of summer. During the service, Mr Hill explained the root cause of the units not performing and recommended a solution that worked. He maintained focus on making the customer happy. I switched to Hill Brothers after previously using an AC company that advertises on Yelp and it was the right choice. It was cheaper and there was no up-sell. Will use again.

When it rains it pours. Why do things break down during tax season when despite promises, I owe…read more Anyway the first thing to go out unexpectedly was the grinder pump. Discovered that when I took a bath and ran the dishwasher only to see brown ( not that kind) water coming up from the basement drain. Fox came out the next day and fixed that problem. Next, our Lowe's water softener stopped working after 20 years. I am research oriented so I had a few possibilities from carefully reading through reputable ratings. The Lowe's Whirlpool is good enough to outlive me but Fox's one is much much better and will definitely outlive me. Lowe's does not install but recommends plumbers. So again, I am researching, knowing that these plumbers are independent from Lowes and that bothers me. My neighbor is a plumber but he overcharges and isnt very good. Lowe's recommended plumbers have consistently low ratings in areas that are concerning. I don't expect perfect reviews because anyone in business is bound to have a few dissatisfied customers. So Lowe's is out. I need a good plumber. FOX is consistently recommended by those in the know. I felt Jeff, who took care of both problems, gave us good recommendations for our home and our usage. I decided for the slight difference in price to go to the larger unit. I am sure I paid more than I would have at Lowes with installation. But I have better product. FOX did not quote the unit separate from the labor. My understanding is most of the cost of a water softener is the installation. I have peace of mind that our water softener was correctly installed by a company that will remain in business and should something go wrong they will make it right.

I selected a 1 star rating because of the customer service when you call. The lady answering the…read morephone is very very rude and immediately gets attitude. The guys who fixed our boilers were GREAT!! But sadly, we will be going with another company because of this ladies attitude. They really should think about replacing her before they lose more customers!

After the last service of the peroxide pump, I found recently the lines were switched on…read morereassembly. I'd noticed the water was smelling of sulpher and the tank wasn't going down. This meant something needed attention and that's what I discovered. I was also concerned about the billing. I feel that I was overcharged. Seems the parts were about $35, the total bill was about $100. Not bad for maybe 30 minutes work!

I rarely rate a company, but these guys deserve praise. I have used them multiple times for both…read moreservice calls and regular maintenance. I have never had to wait to get an appointment or had them be late. They have been quick to diagnose any problems and remedy it. Their prices have always been lower than the competition.

I had a pipe leak from an upstairs drain into the basement. Brian came in with a very low quote…read morebased on time with the expectation that materials were going to cost extra. He found the leak and decided to try to patch it. When the patch didn't hold, he came back out and cut out and replaced the pipe. This ended up just moving the leak point because the pipe glue did not set properly. He offered to come out to fix it again using another patch solution, but I just patched it myself because I needed to use the bathroom. He only charged me for materials for the second time out and was only going to charge for gas for the 3rd visit. Even though his work didn't end up holding either time, he stood by his work and continued to try to make things right. Talking to another plumber, both repairs were tough repairs based on leak location.

Absolutely would not use them. They did not do what they said they would do but still wanted me to…read morepay full invoice. Did not pay full price. They then wanted to replace my sewer line for $12,000 without using the equipment that they were suppose to use. I called someone else and they cleaned out my sewer line for $180.00. Their communication was horrible and they said they came to my house on a Saturday and they were never there on a Saturday. DO NOT USE THEN.

I had a lousy experience with rooter brothers in Findlay. They did not do a complete job cleaning…read moreout my sewer and less than a month later the problems returned. They were hostile and argumentative when I called them and had excuses for why the work will have to be redone. They were also extremely disrespectful towards fostoria and everyone there. Keep this in mind when hiring - this is not the type of problem that you want returning in 25 days! Hire a company that stands behind their work!

prompt courteous service men- fair pricing great follow up if problem also prompt service and…read morearrive at time was told to expect them

We used Hall for several years and was happy because they always arrived quickly. The first…read moredisappointment was when we called on a Saturday and was told they had to order a part, but then Monday morning discovered they had the part in inventory, and we were without heat for the weekend. At the time we asked if it would be better to purchase a new furnace/ac unit since our furnace was 20 years old. We were told that the furnace looked good, and we should not be concerned about it. Well, we had to purchase a panel and again was told that we replaced the major things and should be fine. Then in less than a year another problem, gas valve and also had to replace the panel, which was under warranty. So got the furnace fixed in a few days so had heat again, but the furnace made a popping noise, so we asked about it and was told he didn't know what it was, but it was safe. The noise got worse, so we decided to buy a new furnace/ac unit. The first thing was when we got the bill for the valve we also got charged for the panel that was under warranty, so that was taken care of. The other thing is when we were getting estimates for a new furnace/ac we were told the company should have recommended a new furnace/ac unit since it was starting to show age and would become a money pit. Unfortunately, we had no choice but to choose another company to put in our furnace/ac unit and was very disappointed having to spend the money for a unit that was ready to be replaced.

Thank you rich and Eric I appreciate the job you done today they came out very professional went…read moreright at it got everything unclogged. I'd recommend this company to everybody.

This was the worst service I have ever had had them come twice to snake my drain nether time did…read morethey do there job there 30 day guarantee..is not true

I highly recommend Thompson Plumbing and HVAC Service. Great communication setting up my…read moreappointment, Was able to schedule on the day and time convenient for me. My technician was 15 minutes early, diagnosed the problem, fixed it and stayed to make sure that everything was working properly before he left. What more could I ask for? Definitely my go to company from now on.

Rick was very professional. He completed a new HVAC including ductwork in a very tight crawlspace…read more Once on site Rick worked nonstop until completion. And was very informative and helpful in coordinating the county permit and inspection. He also advised me on when to contact the gas company on a timely matter. I'm very glad I selected him for this project. I highly recommend Thompson Plumbing and HVAC.