The low rating doesn't surprise me, this store is a mess, scattered with items and seems to be low staff. Management and lead team members have no accountability or ownership whatsoever. Instead of 5 team members blowing up balloons CLEAN & STOCK the floor. read more

Closed due to malfunction. Traveled pretty far to come to this location and they were closed. Now I have to go to another read more

Party City - Party city - Party & Event Planning Near Me - Charlotte, North Carolina

Needed 4 regular balloons and was told I can't get any until 3 hours later. There were 2 customers in the store and by the time I finished being told no at the balloon counter I could've had the balloons done. read more

Should Helium balloons last more than 6 hours? I think so. I suspect they are diluting their helium because why else would 6 balloons literally be on the floor after being kept environment? I got some balloons for my sons 8th bday and had to go back the next day. They made me repurchase them and then wait 45 min to fulfill the order because they were behind. I get being short staffed. I also get shortages on any number of things but please don't make me repurchase overpriced balloons because you are diluting your helium or buying cheap balloons that do not last until the party! I was civil in my discussion and didn't get frustrated. I just explained my experience and opinion to the cashier and the the manager who overheard the conversation literally told the employee not to talk to me. I left feeling unheard, ripped off, and time wasted. Never going back! read more

This place is a hot mess. The store is unorganized. The customer service is the absolute worst. And the prices are sky high. I went on a Friday night to get balloons filled. It took FOREVER. There is no sense of urgency with the employees and just crummy attitudes. I got some party supplies and balloons. The balloons were filled with "24 hour" helium. By noon the next day they were deflated. I returned them and got 21 questions by the general manager camille. No apology for the inconvenience but she asked me what I did wrong! It was just such a hassle dealing with this store. I wouldn't go back if I had a damn gift card. They waste alot of your time. Do yourself a favor and go across the street to dollar store. read more

Party City - Round 2 - Party & Event Planning Near Me - Charlotte, North Carolina

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This store is constantly closing hours early and when you try calling they hang the phone up on you. Why does Party City allow this location to stay open? How does this location possibly make any money? read more

It is a shame how much I forget I love Party City, until I actually go back to Party City. It is the best shop for all your party needs. I went recently to get some gift basket wrapping supplies and ended up finding some great deals for myself. I scored Christmas Holiday décor for super cheap. And I found an elf outfit for my son to wear to school for Spirit Week. And I didn't even have to dig deep in my pockets. They even had a nice assortment of holiday costumes and sweaters for an affordable budget. They also had high end Santa costumes that I wouldn't ever spend that much money but I appreciate that they have a variety of items at different prices. Employees are always super friendly. They always help me and are very pleasant. read more

This Party City is literally the worst. I did an in-store pickup for table decorations for my moms birthday party. One, I never received a confirmation email & from what I recall an ,IN STORE pickup is ready in two hours or less. At least that's what the website says but not all stores follow this policy. So I had to call customer service & they immediately resent my email & then I called the store. There was a "busy" line for 10 minutes and then the best part whenever I got in touch with someone, I got hung up on. Not once but THREE times! She puts me on hold the last time and then what I was told, "They're getting your order ready now." 5 hours later! Thank goodness I didn't need this ASAP, but I do need it within the next 24 hours... NEVER AGAIN read more

Was here when the door opened with another customer - she had balloons that deflated and needed them blown up again. 30 minutes later, I am still waiting for 5 balloons to be blown up. Another employee was finally called up to help with the huge balloon bouquet. Still no acknowledgement AT ALL. NOTHING. No "we'll be with you as soon as we can" or "sorry for the wait" or better yet, why didn't the other employee offer to blow up my 5 balloons real quick? 40 minutes we are now leaving the store! Never again. read more

I actually didn't realize that it was a party city on Northlake. I came in to purchase balloons for my daughters birthday. Jordyn assisted me and suggested color options for the balloons that I purchased. Although, it was busy the ladies were helpful and friendly. After I checked out I realized that I needed a large bag to place these humongous balloons in. The manager Shalonda, placed the balloons in a bag for me. She also educated me on the extended hours of operation. I am delighted that I had a great customer service experience. read more

So disorganized and understaffed. I placed an order for curbside pick up for a few costumes, nothing crazy at around 12pm. I got a text my order was ready at 5:11pm. Cool, I click the link, put my arrival time, it's cool. I get there, no one comes. I go inside, wait in the slowest line, my order isn't ready, no one knows where it is. They're all busy doing other things and not really caring about my order. I spent 30 minutes in the store, walked out with nothing. It was a waste of time for me and just irritating. The website said my order would be ready within two hours. I have never had such a terrible experience with curbside pick up with any other business but this one. Not sure where the glitch happened, I just know I will never be back because it's not worth the headache. read more

DO NOT GO HERE. EVERYTHING is unorganized, boxes/items scattered everywhere to the point where you can't find anything. Employees are unbelievable rude/unhelpful and no where to be found. I went pretty late in the month for Halloween items so I wasn't expecting to find much, however - when I went, I tried showing a picture of what I was looking for and was basically told to find it myself. An unorganized Goodwill/Dollar General is more cleaner/organized than this place. read more

I went to this store twice this month. First time the employees were rude-we close at 6, what you looking for? Store was a mess, empty shelves and boxes everywhere! No one was unpacking boxes, the 3-4 employees were all at the front getting ready to leave at 6, it was like 5:50 when we walked in. Plus The website hours and the hours on the door are wrong. When did they start closing so early?? I went at 7 one day during the week and it was closed. Anyways they had nothing on shelves so I couldn't really see anything plus the line was super long. I just got f left the store, it's empty anyways! There were other people who were complaining while in the store also. Just a mess!! Waste of time! read more

A friend & I visited Party City at Northlake Commons on Tuesday 11-9-21. It was in the afternoon. The store was a WRECK. Many shelves were empty, I suppose for Christmas merchandise to be displayed there. Boxes were sitting everywhere. We were looking for Thanksgiving items. We found a few, but most were not priced. We looked throughout the store without any clerks asking if we needed help. Five were in a small group talking to each other & totally ignored us. Two clerks were behind the counter, one helping a customer with a balloon bouquet. The other one was dancing to the music playing in the store. We stood in line over 20 minutes & they did not say we will be with you soon or can we help you. When the lady with the balloons left we walked up to the register. One clerk checked us out. We spent about $65.00. We should have walked out & NOT bought anything. This is poor customer service, inattentive employees, not helpful to customers & employees not working but just talking to each other. I will never buy there again. I wouldn't be surprised if this store closes. It is poor representation for what Party City stands for. read more

This store is a disaster! Came in looking for one thing, left because of how chaotic it was. You would have better luck anywhere but here read more

Party City - Party & Event Planning Near Me - Charlotte, North Carolina

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I went into Party city, they had no helium. Of course they had a sign but they said that we could purchase other balloons that were already filled with helium. They had no birthday balloons just mostly graduation balloons. Their sign was false advertisement. I talked to the manager, she act as if she had no care in the world which was very poor communication skills with me. I will never return to this location! read more

Shelves are always bare and empty. Customer service is horrible and slow. And it's a mess...boxes everywhere all of the time. It has been like this for quite sometime. I can't believe corporate allows it to stay in this kind of condition. They have to be losing money from all of the stock that stays in boxes and doesn't get sold. read more

Party City is getting a bad name based on this store alone. The reviews are consistently bad for two years no progress or new management. NO ONE SHOULD SPEND MONEY HERE. read more

They're Okay..... I went here on a mission for a few balloons for a bachelorette party. They were out of stock on Several items, first thing on a Saturday morning. I suppose if someone's having a major event, it's easy to wipe out stock. The cashiers were very helpful and had a positive attitude. read more

Party City - Balloon section, kind of empty. SOL looking for big gold balloons. - Party & Event Planning Near Me - Charlotte, North Carolina

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Great, huge store now. Store is in great location near Northlake Mall. Store is very bright and exceptionally clean. Great customer service. They greet every customer that comes in. In addition, they ensure that at least 3 registers are open to service the customers and get them in and out. There's no other party supply store that's going to give you enough options and not be cluttered and pricey. Also, you can get coupons when you sign up through their e-mail list. read more

Absolutely awful is the only thing I can say about this store we've been here dozens of times because it's so close to our house and every time we come here I leave thinking how is this store still open? The service is awful their stock is never accurate and we showed up today and they closed three hours early on the night before Halloween. If you have to go you have to but I would recommend any other store. read more

Wanted to buy a costume, waited in special line to be ignored. Was on limited time (lunch break). Finally a manager asked me if I had been helped. He got the costume and I was on my way. read more

After reading the bad reviews I decided to try this location out anyway. I stopped in the day before to grab some confetti for a Photoshoot I had to take, First issue too many people making balloons not enough on registers the line started to fill quickly with one person on register and the other 5 either making balloons or pretending to be doing something. All the customers are looking at each other like do y'all see this while the employees are looking at each other like who wants to hop on register. The next morning I woke up and decided to order a balloon for my mother's birthday I placed the order around 8 am that morning they didn't open until 10 so I wasn't expecting it to be done until 12 , but I got an email at 10 am that it was ready for pickup .... upon arriving my balloons were not blown up and one of the employees didn't catch her name had a nasty attitude like so ummmm what would you like to do .... I'm like I need the balloon NOW not in another 2 hours instead of giving me a resolution like oh mam im so sorry about that let me put this order down or give me a couple of mins and I will blow yours right up she acted as if she didn't really care so I did have to get a little rude and ask for the manager and to my surprise he was a little off too .... so moral of the story DON'T WASTE YOUR TIME ! read more

Huge location. Lots of variety. Prices can be a little more expensive than necessary on some things. read more

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Huge store well light and spacious! I enjoyed shopping here, I always find what I'm looking for which is a plus. The only problem I had was that it felt like I was standing in line way too long! One employee was helping a customer their balloons while the other employee was assisting a customer in the back! Once the cashier finally came back to the register the line finally started moving fast!! read more

Party City - Huge wall of balloons to choose from!! - Party & Event Planning Near Me - Charlotte, North Carolina

brought balloons for a birthday gathering for the next day to tie to the seating chairs for the guest , how bout before 12: o1 the balloons had dropped the helium had gone out of them will not float..now I have to go find more balloons for today . By this being a Sunday, have no idea as to where to find more balloons , event start at 12:30 Sunday .Do not know if they will be open today or if so what hours,, this is really bad balloons are suppose to last longer than a half day.. read more

There was an issue with the product I purchased. When trying to explain, denied a refund. Didn't appreciate that. Just know that if your product is defective, you don't get get refunds here. Ok experience during check out. Not so great upon returning the product, once I was told I was not receiving a refund. Buyer beware. read more

Customer service needs some help. I ran in to grab some party supplies but had to make it a quick trip because I had to go get my son. I grabbed everything I needed and proceeded to stand in line. I waited in line (as the only person) for 8 minutes. I was standing next to the only register that was open but was apparently not "in line". By the time another employee came to the registers to help, a line had formed of about 6 people. I was told that I needed to get in line even though I had been there waiting before anybody else. Needless to say, I didn't have time for that. You need to 1. Train employees to serve whoever has been there waiting first and 2. Have more employees at the register. read more

Was told by a store in Colorado that my name would be in there system associated with a discount but this store would not honor the discount. They are not military family friendly! Will not return to this store ever. read more

I just came in for birthday balloons and was very pleased with my experience. Autumn D. got the balloons for us, and she was quite helpful with showing us all the options for what we wanted. Jacob C. was our cashier and I think he deserves o be singled out. He was incredibly kind and personable, which I greatly appreciate in an employee. If management sees this, take note; he seems like a great employee. read more