We ordered a balloon delivery to our event and I have never been more disappointed with the way I was spoken to when dealing with an issue. I spoke with the store clerk and I expressed my dissatisfaction with my balloon delivery, that came in four separate deliveries with no explanation. It has many balloons deflated with no warning. Due to the fact that party city did not carry any balloons we needed for our event, we needed to pay for outside balloons to be inflated by party city. We had a delivery for an event we held and a lot of balloons came deflated. The clerk I spoke to was polite, and recommended I speak with the manager. When I spoke to the store manager she was rude, accused of mistreating the clerk on the phone, which was blatantly false, and tried to feed me some story about how she was at home having a family dinner which "rudely" interrupted, as if I had any idea. She then said she wouldn't refund me or send more balloons, and essentially took zero responsibility for the quality of service while condescendingly that it's too bad for us. She didn't stop there, she then "generously" recommended I pay even more money to have more balloons brought to the event. I have never spoken to someone less accommodating EVER!! They have officially lost our business and I would not recommend them to ANYONE! read more