I came here a few times for Halloween costumes, and they had a lot of selections. Things were very easy to find. The staff also seemed very friendly when I had questions about the products. However, I feel as though the products are more on the expensive side. I bought a small balloon banner for over $20. Only a small part of it was a balloon that said "spooky," and you needed to inflate it yourself. I'd definitely come back for costumes, but I would probably stick to Amazon for decorations. read more

Well stocked store but a bit confusing to wander through. No aisle labels and it's difficult to figure out where the things are you are trying to find. Additionally the line moves very slowly, you will probably feel frustrated standing on line. read more

Party City - Checkout Counter - Party Supplies Near Me - Jersey City, New Jersey

There were 6 people working at the time, but it took a good 30 mins for me to get help. Maritza up front is a rock star. The only one working, she was the cashier, she blew up balloons, answered the phone, also answered any questions had by anyone who walked through the door. She did it all of it with a smile on her face, greeting everyone that walked in. As for the rest of the people that seemed to bothered with anything but working. I'll say it great job Maritza! If you're ever looking for a job come and see me!! read more

Party City - Party Supplies Near Me - Jersey City, New Jersey

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Service was great. Everything was wonderful. There . She gave me a terminator for another balloon. I take it it was great thank you.

Need better management. I went in for a online pick up. There were 3 ladies at the counter including one manager. There was only one customer in the store besides me. After that customer is helped I go up and tell them I'm here for a online pick up. Both the employee and manager point me to the 3rd girl and tell me she does online pick ups. I move over to that register but the girl is on the store phone dealing with something. The manager sees that and tells me to just wait there for the girl to be finished on the phone. I wait patiently for 10 minutes but she doesn't get off the phone. At this point still nobody else including the manager tries to help me. A 4th employee walks up to the counter and asks if I'm being helped and I say no I'm here for an online order. She tells me the same thing and points to the girl on the phone. Notice the entire store is empty expect for me. Another 5 minutes pass and I'm ready to just walk out of the store and cancel the order. I'm just standing there looking stupid while all these other employees and manager are doing nothing. Finally a 5th employee walks to the front of the store and sees me standing there and asks if I'm being helped. I told him no, I'm here for a online pick up. He asks me the name on the order and goes behind the counter and grabs it for me and hands it to me and tells me to have a nice day. It was that easy but yet these other employees couldn't do that??? The manager couldn't do that??! They need to train their employees and the manager needs better customer service skills. I wasted 15-20 mins standing there when it really should've took 1-2 mins to get my order. read more

This Party City while better than the one in New York City has Awful Customer Service! The staff really need to work on their speed. Maybe Party city should make them race and winner gets to leave early. The selection of balloons is pretty decent and the price is cheap. They have hello kitty balloons. I love them. I stopped in here to pick up children's tattoos and they have them in almost any variety with lots of different characters but HeLLO Kitty Was SOLD OUT, BOOO. Also if you come on any major holiday be prepared to wait or put in your orders the day before. Any other typical day it's pretty dead which is great because you can peruse the isles or awesome toys and candies in peace. During Christmas they had peppermint flavored bubbles...makes me want to eat them! read more

A store filled with everything you would need for a party. Prices are a mixed bag... the specials usually are worth it, but much of the rest feels overpriced for party favors and the like. The staff can take orders for balloons and other items are available with some delay. They aren't terribly organized - I stopped into here and they took about 10 minutes to find my friend's balloon order. Terrible. read more

They ruined my little brothers 1st birthday party we had gotten balloons from there Around 2 days and came back on the day of the party to get 15 balloons filled up the manger refused to help me without a receipt so I wouldn't get charged even after explaining to him how I couldn't afford the 30$ I then showed him the balloons I purchased were from there and how I had bought the balloons in cash they have the worst customer service here and couldn't even just help a dude out. read more

Customer service training is sorely needed here. Workers will ignore you at the counter for extended periods of time, talking to themselves or looking at their phones. Once you get someone to help you, good luck getting them to finish your order before they interrupt your order to take care of someone else. The last two times I've visited, I've been at the counter picking up an order when the person helping me puts down everything to help someone else, or pick up the store phone, or pick up their own phone to show a co-worker something personal. It's like they think they are doing you a favor by noticing you're there. Also: you can order something online, check the inventory, only to show up at the store and they don't have it in stock. They blame it on the website, but based on the in-store customer service, it's way more likely that they simply fail to update their own stock. But the big issue is spotty, untrained, semi-awful customer service. read more

My favorite go to for anything party! The store is well kept, clean and organized and the staff are friendly! They're amazing at Halloween even though we're pretty tough. I appreciate their patience with us. Thanks guys! read more

The worst manager. Rude, inconsiderate and should not be a manger. I was trying to order for pick up for 2 days, to no success. I got error msgs, bounced back even though the items were in stock etc etc Costumer service is not working. No store picks up this store included. So I sent a task rabbit tasker (30/hr) to pick up everything before the baby shower. When I say everting it's one baby and 12 balloons. That's it. The manager didn't let him buy anything, or pick up anything, they didn't care to listen to the issues, and I ended up with no balloons on my first baby shower. Tribble experience. Don't trust this store with your party. They just don't care. read more

Sure they are busy just before Halloween but that's no excuse to be rude. The old skinny guy is the worst. He's rude. I wondered if he was the owner. There's a big guy who stands in the front. He actually looks like he doesn't care. When you ask others for an item they ignore you as long as they can then they tell you to go to the wrong aisle. There are plenty of other places to shop. I will never return. read more

As long as you come on a light day you are fine. The aisles are clean and shelves are well stocked, the staff are even nicer, probably because they don't have to deal with all the crazy. I came before Halloween and that was a bad call but on a Sunday noon after Valentine's Day, I was the only one in the store. The only action going on was the girl behind the counter busy filling what seemed like 100 orders of balloons. Tip: if you need to fill up balloons, don't do it last minute on a Saturday because the cashier warned me it takes 4 hours. read more

Betsy in JC was very helpful in my quest to obtain items for my first project in building my portfolio for my future goal. I am impressed with her willingness to go above and beyond call of duty to help me. Her assistance was very much appreciated. This location is convenient to me, my initial intention was to return to 1st store in Edgewater. This specific location is well overdue for a modern upgrade. High traffic for revenue, prime location, I intend to come here more often and give them more of my business in the future. Keeping up with market demands are highly imperative to any business. I look forward to any small upgrades to my next visit. If we aren't moving forward we are going backwards. I left very happy and achieved my goal on my purpose for visit. Betsy was able to multitask help customer ahead while keeping one eye one the line being mindful of me next in line waiting for her. I kept myself entertained by the line of candy and checking email on my phone. I expressed my gratitude for her helpfulness and advised to look out for a positive review on social she lit up with a Great big smile, this was priceless. It's nice to warm The hearts of others with simple please & thank you; kindness goes a long way. Everyone is fighting a battle you know nothing about always be kind. read more

I have always bought balloons here but yesterday I bought six balloons and by today they all have deflated. Seriously wasted $8. Should've went to the dollar store instead read more

Party City - Party Supplies Near Me - Jersey City, New Jersey

Everything you need to throw a party. The staff are also helpful.

Because I spend half of my time planning all sorts of parties, I live in a Party City store. Unfortunately, customer service in this particular location really fails! read more

Came to get balloons and no one really explained the process I had to go through in order to get them. I was told was something about 2:00 so I came back two hours later to see if I could get some balloons and an older woman gave me a very nasty attitude about how I had to place an order and come back at 2 and when I asked and said no one really told me that I still got an attitude. I then said I only need a few and she responded with "well how many is a few, 40?" No I only needed 5. Will not be back. Not worth getting balloons if I'm gonna get an attitude when no one told me what I had to do. read more

Store was clean, spacious as well. Pretty much all stuffs needed for party events or whatever occasions are there. However some of the items were out of stocks. Prices are ok but not really cheap. read more

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I usually go to the one in Clifton on Rt.3 but when I need something close by I'm forced to go to this one. Now I remember why I rather drive 20 mins out. This location always seems short staffed and disorganized. A very stressful place to be. read more

Horrible customer service. I asked someone if they were out of a particular costume, she left to check (at least that is what I assumed), after five minutes of waiting, no one returned. I decided to go with a different costume and while myself and two other customers waited in line, there were three cashiers behind the counter, and not one acknowledged us. After several minutes I asked for a manager, and then a cashier asked me "is this about waiting?", I told her yes and then she decided to open a register. Why did it take me asking for a manager before they thought of opening a register for 3 waiting customers?! Which means they could have, but chose not to. I made my complaint and the manager said it was embarrassing and he would give me his discount on my next visit. It's a nice gesture, but I don't think I will return. read more

This isn't a review of the store itself but it's manager who I believe is named Mel. I had an issue with an order I placed over the phone and he went out of his way to help fix the situation. I was really impressed with his customer service. read more

Awful customer service! Everyone has a really bad attitude when you ask them for help and won't even look at you when you ask them a question. Older skinny tall male who seemed to be the owner or manager is beyond rude! I was trying to select a wig off of the rack and he moved the rack as I was grabbing something a foot or two away! Who does that ? I'm so disgusted! If it wasn't so conveniently close to where I live I would never go again! They need to hire a whole new staff! They work in retail, it's all about customer service!!!! read more