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    Sherlon M.

    If I could give this store no stars I would for the worst customer service ever! I purchased 2 bags of 12", 72 count balloons per bag today, 2/13/2020 at the Party City on Hwy 287, Mansfield. TX. The balloons were to do a Balloon Arch at the Elementary School where I volunteer. I started blowing up the balloons and they would burst, so I started using less air making a 12" balloon 9" and they still burst. Well....to make a long story short, out of 72 red balloons only around 20 didn't burst and out of 72 white balloons about half didn't burst, but they are still bursting as they hang on the Arch and tomorrow is Valentines. So I decide to pick up all the balloon remains and take them back to Party City for an exchange because I believed the balloons are defective. I had enough white balloons on the arch, but almost all the red balloons burst. The Party City Cashier, Esai, looked at my receipt from this morning, 2/13/2020 at 9:43 am and said he could not exchange the balloons because they where used. I showed him the bag of damaged balloons and told him they all burst because they are defective. He still said he could not exchange. I ask him to call his Mgr. He called Ms. Sylvia M. who also said their policy said they could no exchange or refund used product. She also ask me if I read the return policy, which I had not. I advised Ms. Sylvia that the balloons are defective and I would not know that if I didn't blow the balloons up. I also told her that an entire bag of 72 balloons have burst and Party City should at least guarantee their products. During our conversation the cashier, Esai, made a comment that they can see the burst balloons, but how do they know the balloons where their balloons. I was so disappointed in his comment I ask Ms. Sylvia for her mgr. She gave me his name, Billy, but he was gone for the day. I left the store disappointed in the poor customer service I had been shown by Party City. When I arrived home I reviewed my receipt. The receipt said "All returns and exchanges have to be unused or have a manufacturer defect." I call the store, spoke with Ms. Sylvia and advised her of what the return policy actually said. She called her Mgr., who advised her to ask me how many balloons out of the 72 were good? 20. Ms. Sylvia said she could exchange the 72 balloons less 20, which is silly because with everything I had to go thru I would think you should just give me the entire bag of 72 balloons...... So, of course, I had to drive back to the store for the exchange and Ms. Sylvia made sure she took the 20 balloons out. Smh

    I chose custom colors &kept the original font, but that is also adjustable to preference

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    3 years ago

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    3 years ago

    This team is super helpful and the store was fully stocked. Anything and everything you could need for any type of party!

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    2 years ago

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    2 years ago

    Balloons deflated after 30 minutes. I called customer service and they were no help. I do not recommend this place.

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    7 years ago

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    6 years ago

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    11 years ago

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    4 years ago

    One store clerk at the front the rest were stocking, took forever to receive help. Need to figure out how to run the store better.

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    12 years ago

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    Party City - partysupplies - Updated August 2026

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