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    9 years ago

    HORRIBLE customer service at this location. The manager was super rude along with the girl working the counter.

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    Trio Banquet Rentals

    Trio Banquet Rentals

    (5 reviews)

    St Charles

    ... Just got into an argument with the owner of this place... Saint Charles county has never had a…read moremask mandate, yet apparently masks are required to enter the building... She informed me you could take them off after you walked in, so what is the point?... I will not patronize any business who still thinks this scamDemic was about a virus and is requiring a slave signal...

    Late for the Initial Equipment Rental and a No Show for the Reschedule that THEY Offered (9/2021)…read moreWhile the equipment was of quality (projector and outdoor movie screen), the company was much later arriving than my reserved time. My guests for a movie/birthday party had arrived and were waiting for the arrival of the equipment (I booked for setup hours earlier). The company offered to do another night for me at no cost, and I booked again for a few weeks later. I thought that was a nice gesture, however I must say that I am extremely disappointed that they were A NO SHOW for the second event. What an embarrassment for my family to have a yard full of invited guests for an evening of relaxation and entertainment and the equipment that I needed was never delivered or setup as promised.  Because of the pandemic we couldn't move the crowd indoors, so our evening was a bust. After several calls and leaving voicemail messages, they sent a text and told me that they would be late. We even waited 3+ hours (served dinner) for some type of cancellation communique, but nothing.  I never received any sort of communication or apology about this.  I sent an email to the company to this affect six days later and never received a response. This was a very poor standard of service, especially when they were the ones that offered the second package complementary to make up for the very late delivery on the original day.  I am now looking for a reputable rental company for more parties and we will not be using this company.

    Party City - partysupplies - Updated June 2026

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