I placed an order to surprize my son with a deluxe balloon package for his birthday for January 13. I called Party City every day talk to different people to make sure for correct deliveries. Not only wasn't made ,ruin the surprise and make me miserable. I WILL NOT ORDER AGAIN and please who reads don't order with them they will ruin your day. read more

Party supplies shopping is extensive and it can be exhausting, confusing, frustrating and just plain out of control. These are the primary reasons this company needs to have employees who LOVE this line of work readably available to answer any questions. I couldn't find anyone to help me. At every corner that turned, I ran into another box of inventory that needed to be put up. I had to walk to the front of the store to attempt to get some help from the cashier. She pointed me in the right direction but she did not go the extra mile to get another employee to assist me since she didn't seem to be able to leave the register. The variety is great. The prices are just ok. I am not sure that Party city has much competition in this city so customers may not be too effective by the price. There were cute "nick nacks" and "grab bag" stuffers that were at great prices but overall I didn't see many sales or deals. The store was not too clean. I was extremely surprised. The floors were dirty, the shelves weren't neat and I was over all of the boxes of inventory that needed to be sorted through. I would return but it would be a last resort. read more

The worst experience ever! My debit card has some damage that encounters issues when I swipe. It can literally be hit or miss. So I'm usually pretty vocal and mention this to cashiers or pay with Apple Pay, etc to avoid this. But I'd been rather successful lately and tried here. While being checked out my luck was up and my swiping was not successful. After two attempts, the cashier pings another "team member" (which is the nicest term I have for this human) and he proceeds to ask me if the card has a chip. I answer no. He asks to visibly see the card and I obliged and he then mentioned well we will need ID to ensure that this is actually you. Pause. I said my ID is not with me and is in the car. Which doesn't make any sense as the card had not been declined....the system was not able to read it. Given my immediate change in tone, he changed his tune. And responded promptly with "well we'll take your word for it, that you are who you say you are" Which was smart on his part because if he had asked me to return to my car to retrieve it I was walking out and not returning!!!! I keyed in the card details and of course IT WORKED! But I will be following up with a poor rating on their survey. What is the point of needing ID if I have not been charged? And I hadn't been given the option to key in the card information??? Again, I will not be back and I really had to search for anything that would match my daughters theme for her party. Talk about a bad experience and poor customer. If that's what you're searching for, they have it in abundance! read more

Not really a discount party store.. But it has some cool ideas and some unique stuff. Get some nifty party supplies you can't pick up anywhere else. Easily find the right color or characters for your kids party. Pick up a Halloween outfit for your one weird kid that wears them year round..why not I did....grab some cool candies for your event and some extra for watching Netflix. read more

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The expanded store does sell the top themed kid's birthday items, wedding, Halloween, and various other party themes (saw a taco party themed one at checkout). I checked amazon before coming to compare prices with a Jurassic World party ensemble I had been eyeing for my son's upcoming birthday party. Sure enough, Party City's items were about $10 cheaper for the decorations, one game, and cutlery I needed. The only con's, the employees aren't exceptionally friendly and it is hard to get someone to answer the phone. read more

This is your normal chain party city. There are not enough people on staff to accommodate the volume of customers that come in. I came in to pick up around 250 bands for a function I was having and I must of been in the store for around 45 minutes. There was 1 girl at the counter and there may have been 15 people in line. She was doing her best to help everyone but the phones were ringing off the hook and people were starting to get impatient. You would really expect a corporate chain would do a better job of making sure people get there stuff together before opening up, ESPECIALLY on a Friday afternoon. read more

This company's corporate office should really visit this location. It's is DIRTY, the employees are lazy, there are unopened boxes of inventory in aisles and the shelves are empty. It is so evident the associates and management take zero pride in their work and the store. Their restroom was dirtier than the worst gas station bathroom! No toilet paper. A dirty ring in the toilet and the sink was covered in scum. Needless to say, I walked in and walked out. The floor throughput the store is so dirty with spots and dirt and smashed candy. They have a sign about a worldwide helium shortage so you cannot get balloons blown up. Other stores in the area have access to helium. I would NEVER return to this store for anything! Absolutely disgusting! read more

These guys don't even deserve 1 star. I went in to make a quick purchase and their employees weren't even checking people out, despite a line of 6 customers forming. Then, when they decided to put one person on it, they didn't even know what they were doing. A two-minute stop took 30 minutes. Ridiculous. Go somewhere else until they do some firing. read more

I came in around 9 am so they were not very busy. I was wondering down the aisles looking for gift bags and a staff member stopped to help me out. He told me what aisle the bags were in and was on his way. Everything was laid out neatly and was well organized. The cashier and staff members were all very friendly. I'm have come around Halloween time and it is a mad house with people searching for costumes. While you will have to wait a while in line for fitting rooms and to be checked out, they are usually pretty good about having everything well stocked. This is your typical party city store. It is pretty good and you will usually be able to find all of your party needs! read more

Extremely cheaply made decorations and costumes. I bought a few items that totaled 70 dollars. Two of the items were costume pieces that broke apart as soon as I put them on the day of Halloween. Didn't even last an hour. When I came back November 1st to return unused items in their original packaging and the items that broke instanteously, I was informed that they could not do cash returns for Halloween items (bought with cash) and that I could only receive store credit. When questioned as to why this policy wasn't communicated to me, the clerk had no answer. Do not go here if you want any items that last more than an hour. read more

ZERO STARS---Poorly run. Don't waste your time. Looking for 1st birthday supplies. Items I found were "not for sale". Apparently, the items should have been pulled from the shelves and returned to the home office but this store had not gotten around to it yet. I waited for a manager to answer why all these items were on the shelf but not for sale. Manager Josh eventually came out with very red eyes and no answers. He said manager Richard would be in tomorrow and might know. Who has time for that?! read more

THis is the worst place to shop for party stuff. i went in there yesterday and i ask a man that was working to help me get something down this man told me to F@#(& off and to get it my self. this man was soo rude !! i will not return until he is gone !!!! read more

Beware of bogus refunds! I placed and PAID for a large balloon order on 5/31/2014 for pickup at 11:00 AM 6/1/2014. When I go to the store there was 1 young lady at the register struggling to put balloons in a balloon bag and 3 customers in line ahead of me. 10 minutes later the cashier was still stuffing balloons, a guy came to the register. He did not acknowledge any of the customers in line and began blowing up other balloons. Needless to say my order was not ready and they could not find my order even though I had the yellow order slip given to me the day before. I asked for a refund. The guy blowing up balloons who had STILL not spoken to any of the customers had to enter a code, I guess he was the manager. So I check my account this morning and I still don't have my refund. Then I look at the receipt and next to the approval code is OFFLN not a number sequence like the receipt for the initial purchase. Up until the approval code it looks as though I have a legitimate refund. read more