Ginny is owner and very 'hands on.' Goes above and beyond to ensure clients receive value for…read moretheir travel dollar. Very knowledgeable and current on industry changes/evolution.

Ginny was so helpful to us. I was having trouble setting up our travel arrangements myself and it…read morewas last minute that I needed to get to Ohio. I went in almost panic stricken, but she got everything set up. The flight was perfect. The hotel accommodations were perfect. We expected to drive back, but those plans fell through. It was Friday morning of Labor Day weekend and she got it all set up for us to get home. So impressed. I thought we would be stuck in Ohio, but she got us flights home and reasonable rates too. We will definitely use Main Street Travel again, hopefully for a planned vacation.

This visitor center was very close to North entrance... The view from the Visitir centre was…read moreAmazing!!! There was a store and Help desk too..

Be sure to check hours on the visitor center as they're still in a transitional phase between…read morewinter and summer hours. It turns out the center itself was closed when we arrived, but we entered through Front Royal and it was still worth a stop. The restroom facility is located adjacent to the same parking lot as the visitor center was open and in good condition. The view out back behind the visitor center was lovely! And there is a trailhead directly across the street for the Fox Hollow Trail, which is an official TRACK trail (brochures in the stand at the trailhead) which was a fun way to explore the history and nature of the area. There were a couple of rangers onsite at the visitor center for a special event, but it the event itself hadn't started yet, and they were kind enough to be answering questions and chatting with visitors while they waited for the busses to unload their program attendees.

They no longer do short trips around front royal they only do longer journeys out of town.read more

this isn't related to any service i've had from them, but one of their employees driving, honking…read moretheir horn at me and calling me provocative names while walking my dog. goes to show people how much respect they have for others.

This location is very unprofessional. For the second time in 2 weeks I called to have a reservation…read moremade. Being told that yes the vehicle is available. Only to be called by the this local enterprise in Front Royal and being told my reservation has to be cancelled as they have me vehicles. Who ever the district manager is they need to be terminated and have a reliable district manager take their place. The inventory for these locations need to be updated continuously to reflect they have no available vehicles for rent. I have driven over 30+ miles to other enterprise locations as I was told they had cars available there. Only to get there and be told there are no cars available. As a corporate Gold Enterprise Plus member this is very concerning. I have been in contact with the corporate management team who will be looking into why this continues to happen.

No Way to Run a Company…read more Yesterday, I had to travel from Front Royal to Herndon, Virginia (about 1.2 hours away). I thought I would get the final diagnosis, so this would be my last trip to see the multiple system atrophy (MSA) specialist. My car was in the shop for maintenance. I figured I would rent a car for the day. I made a reservation with Enterprise. Excellent. I would pick up the car at 9:00 AM and have it back the same day. Problem. Despite the importance of my trip to see the MSA -- a fatal disease -- specialist, I received a call from Enterprise just over an hour before I was scheduled to pick up the car. The car I had reserved -- with a reservation number and -- everything. The Enterprise employee was calling to say they would not have a car for me. WHAT!? I emphasized the importance of my appointment with the doctor (must wait 2.5 months to get an appointment), but the employee did not care. He just kept repeating, "We will not have a car for you today." (I would have to cancel the appointment with the doctor at the last minute.) Now what would a good employee with a decent customer service attitude do? Call around to see if a car could be secured from a different Enterprise location. (If there were a car available in Winchester, it could have been driven to Front Royal in less than 30 minutes. Nearly an hour before I was to pick up the car.) No effort was made. If no Enterprise location within 45 minutes or so had a car, a person who cares about a customer who desperately needs a car would call other companies. Not done. I asked that a supervisor call me within 30 minutes. No call was received -- all day. Now there was stress I didn't need, especially on that important day. What if I chose to keep a car rented from Enterprise, which also owns National and Alamo, an extra day, but they needed it back for a customer with a reservation? I wonder how they would handle that little problem. I guess they would have to call the customer to say no car would be available, despite their reservation. Enterprise is a disaster. If you had a positive experience with this company, good for you. I would be embarrassed to do business with such people. I am contacting the CEO, BBB, attorney and news outlets. Enterprise needs to eliminate this franchise to avoid big problems. If it's a corporate-owned store, they need new management and employees. Now!

This is like my 6th stay here since October of 2024. Staff is always friendly and welcoming. I have…read morealways been pleased with the rooms. And every morning when I go down for breakfast the ladies are always welcoming and love to hear me up a gluten free muffin. Oh those are so good. Honestly this is my favorite Towne Place Suites I've stayed in over the last decade as a Titanium Elite member. Please keep it up.

My husband and I had a one night stay at the TownPlace Suites in Front Royal and had a wonderful…read morevisit. We arrived much later than expected and the woman working the front desk during the evening shift was welcoming and extremely kind upon our check in. Definitely the type of greeting anyone would hope for after a long, late night drive. The TownPlace Suites in Front Royal is located in an area with lots of "life" surrounding it. There are places to eat and shop such as a Target, Walmart, Starbucks, and other popular chain establishments. There was ample parking surrounding the hotel and, even more noteworthy, all parking was complimentary. Pets are also welcome at this hotel for a small fee. Our room was extremely spacious for two adults. We were assigned to a two queen bed accessible room. There was a full kitchen with full size refrigerator, microwave, stove, and sink, a dining table, and a large bathroom. There were ample power outlets to charge multiple devices. Plenty of room to spare for just the two of us. A family or group of four could fit comfortably in this room. Perhaps, even a family with three small children willing to share a bed. Complimentary hot breakfast was served each morning. The breakfast had a good variety of items and was actually pretty good! Without a doubt, a five star stay for us. We could have been happy staying here more than one night as the accommodations really made us feel like we were at a home away from home. If we ever find ourselves back in this area of Virginia, we will definitely look to book at this TownPlace Suites again.

When in Shenandoah - go to the caverns!…read more Skyline Caverns is a must-visit if you're in the area and have the time. My boyfriend and I just walked in and there's basically a tour around every 45 minutes so fear not, if you have some time to kill their gift shop is enormous. Everything from sweet treats, apparel, stones, little trinkets to chess sets. Truly something for everyone. Once they announced our time we headed on over and met with our tour guide. It was very fun overall. I do recommend wearing sneakers, it's not an incredibly long walk but some parts of the ground were rocky. It's an incredible sight and everything is really detailed and explained. I loved the whole tour. You can take pictures of everything and I sure took advantage. My boyfriend got very into the tour and I can imagine everyone does. Very well thought out and rehearsed - these tour guides do a great job. I do have to mention because I think it's hilarious, as a woman if you go in with straight hair and you have a natural curl - prepare for it to curl. My hair was a fuzzball by the time I got out because the moisture in the caves is so high hahaha, just a warning! Still go though - it's a fun experience and a beautiful one too.

Beautiful cavern! There are several slippery spots with no handrails so wear good shoes. You are…read moretold to hold the cave walls which causes damage so I wish they'd install more handrails. Our tour guide spoke with a condescending tone and made it uncomfortable to ask questions but other than that we really enjoyed the cavern. The staff was very friendly in the gift shop.