Don't waste your time or money! Worst paint job ever!! Polish is lumpy and uneven. So disappointed, should have done it myself. :-(

I have gone to Passion Nail Salon several times for pedicures and eye brow waxing. The services have always been so so. The location is next to my usual supermarket and I found that handy. The atmosphere is my concern. I was there earlier today and the staff was arguing with one another in front of clients. I may not be able to understand the language being used but I can understand anger and yelling. It was really uncomfortable and several other clients and myself made sheepish eye contact with one another. I do not plan to go there again, there are plenty of nail shops in town. read more

LESS THAN 1 STAR. I have been to this salon twice, thinking that the second time would be better, I was definitely wrong. I'll start with the first visit, I just needed a fill, which I specifically asked for and instead of paying $18, I walked out of the door paying $30. First of all, I know my nails but instead the older lady had said I needed a new set, which as a college student, I couldn't afford at the time. So she insisted on giving me a new set for less. I have gotten my nails done plenty of times to know that if I wanted short nails I could get acrylic & the plastic nail OVER my real nail. Nope, not at this place, the lady had said if I wanted my nails short I would have to get a NAIL OVERLAY, which the acrylic just goes over your real nail WITHOUT the plastic nail. Remember, all I wanted was fill...a fill without all this drama. To go along with this scenario, the lady had the worst attitude with a roll of an eye with everything she had said to me. The second visit was a little better in the attitude department, I had Tom. He had a very good attitude with me but it was the actual nail job that had made me very upset. I had gone in exactly a week ago from today (9/10/14) and received a fill from my NAIL OVERLAY and gotten gel nail polish. As a woman, who has gotten her nails done every 2 weeks for the past 3 years, I know that gel is supposed to stay last a little longer and stay shiny and look good. My nails are the total opposite. My GEL nail polish is chipping, the actual acrylic is completely off on some nails. Remember, I GOT MY NAILS DONE 7 DAYS AGO FROM TODAY. I walked out of the door paying $38.00 for basically horrid looking nails. In conclusion, I am never attending this nail salon again and if anything, I will be telling people to NEVER come to this salon. read more

I CAN'T OVERSTATE HOW HORRIBLE THIS PLACE IS. SEE THE PHOTOS. This was the most unsanitary manicure and pedicure I've ever received. I stayed because I could not get an appointment anywhere else and I have a wedding to attend. The file the woman used looked like it was 10 years old. When I asked if they had new files, she pulled out one that looked 5 years old. The massage was painful, she was cracking my knuckles! She trimmed my cuticles until they were raw and painful then scrubbed them so hard. When I mentioned the gel polish had big strips missing she said to wash my hands. I washed and they looked the same. I showed them to her and she shrugged and walked away. The man who was helping my mom offered to fix my nails the next day. I looked at my mom's nails which had gel polish all over the cuticles and said no thanks. My nails are uneven with large spots where the polish was applied unevenly. PLEASE SAVE YOURSELF AND GO SOMEWHERE ELSE. Let a 10 year old give you a manicure, trust that the results will be better. read more

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Poor service, rude, customer service lacks, dirty shop, nail worker yelled at us. White woman in nail shop who is covered in jail tattoos and works there yelled at us and told us we were rude. Even in desperate situations I would advise to not visit this shop and having a toddler paint your nails would be a better experience with customer service. ZERO stars read more

This place sucks. I asked for a coffin nail shape and I got some round oval square short looking nails. I'm pissed. The lady was so rude. Got my cuticles several times with the drill. She kept flinging my fingers around. No wonder they have no business. This place is bullshit!!! read more

worst experience i've ever had. got a full set and she made 3 of my fingers bleed. my mom is also a nail tech so i knew everything that she didn't do/did wrong. i said square was fine but ended up getting an ugly short coffin. when i went up to pay i was surprised to hear it was $55! never coming back here again and i DO NOT RECOMMEND!! read more

the pedicure was great but the acrylics were so poorly done. The lady was on her phone the whole time and every single nail of the acrylics came out crooked. Not to mention this place is so expensive. $73 for a pedi and acrylics!!!!!! outrageous read more

Don't bother spending your money here. We brought a bachelorette party of 8 in and the owner was so rude, going as far as to roll her eyes at one us and then was rude to another one. Our pedicures were maybe 20 minutes long, like they just wanted us in and out of our chairs. My cuticles were barely cut here. We were so unhappy after pedicures that we decided to go to another place for our manicures. read more

Great gel manicure today by Vy! Professional, skilled, friendly, no language barrier and quick. Have no idea what has transpired by other customers but my experience was as good as any of the best salons I use in the Valley. Thanks Vy! read more

I went here for a gel manicure and regular pedicure. I ended up also getting a brow wax. At first I was a little flustered, since two of the employees seemed to be fighting over who had to do my services. I asked if there was a problem and after that I had a great experience. I really like efficiency when it comes to nails because I don't especially enjoy the experience. I'm really ticklish and get restless. However, the pedicure was awesome! They asked if I wanted a massage as well with my manicure however I'd just come from the gym. I will take them up on it next time. A separate lady did my brow wax and I have to say it was the best job I've had in a while (that includes salon waxes for twice the price). It is a lot nicer than many of the nail salons in flagdtaff. They are also open Sundays. read more

Worst experience ever! "Ultimate Pedicure" does not include callous removal, or short massage or filing of nails. Owner has no idea what customer service is, she spoke in Vietnamese and never made any attempt to provide adequate let alone, good service. NEVER AGAIN read more

Just had a pedicure. Nice woman did the pedi. Very quiet and efficient. I don't need a chatter box. Enjoyed my peace and quiet. She even offered me a bottle of ice cold water. read more

I went there a week ago on Saturday for a full set and pedicure . The pedicure was ok the full set was awful. Two fingers on each hand is healing from having my cuticles removed with dremel. I wanted round tips but got rounded squares and my whole nails were painted not just the tips like I wanted. I won't go there again. read more

This is the best pedicure I've ever had... because of how hard I laughed with my friends at the terrible job they did. I highly suggest requesting a design, and if you get a flower, please share the picture, as we're all dying to know how THOSE look. This place can't even achieve polka dots and a simple heart! And I LOVE how someone said they forgot the top coats in another review... because one of my friends' top coats was so heavy that it never fully dried and ended up peeling off her amazing, mismatched, uneven polka dot "design." It was HILARIOUS! We literally almost peed our pants from laughing while in the chairs! It was all fun and games until we got the bill: $33 each! WHAT?! I've never paid that much for a pedicure in my life, especially one where there was ZERO massage, and they didn't even attempt to get any callouses off. Also, you know cuticle clippers? Because they don't! I never even saw one. 3 different techs worked on us 4 girls. All pedis were equally hilarious/appalling. Now we know... although we're wondering if we should make it an annual thing, just for shits and giggles. read more

Downloaded the Yelp app JUST to review this awful salon. Hands down the WORST pedicure I've ever had! Cold water, terribly uncomfortable chair, no massage and terrible polish job. Even the lotion was awful...smells like cheap perfume - can't wait to go wash it off. Save your money and time and go elsewhere! read more

I have been at another nail salon where V worked. I left that salon because of her then she moved to this one! I finally decided to give her another chance.. but NOPE! She is rude. Always on her phone. She doesn't care about the client. She acts as if she is doing you a favor by letting her do your nails. She is very rough. Even though I expressed feeling pain, she didn't seem to care. Also, she speaks perfect English however she will sit there and speak Vietnamese with the other nail techs while she does your nails. I don't understand why they don't realize how rude it is not to speak English! I am done from where ever she is working. I won't go back. read more

It brings me no joy to write this. Nice people. But I am still in serious pain. I have bloody feet and nails two days later that are chipped. Do not go here. read more

Do not go to this salon, this was the worst nail salon experience I've ever had. It took three different people to try to make me happy by the end of my visit and three hours for one full set. I didn't even get the color I originally chose. When the lady was "done" there was still nail polish caked all over my fingers and all over the back of the tips. Almost every single nail is cut crooked and when I asked her to fix the cut she refused. The manager told me they would not start a over or give me a refund. She told me to "go somewhere else" I paid $65 for something my four year old niece could of done for free. I only gave them a one star rating because it's required by yelp or I wouldn't of given them any. read more

I had gel nails and ask for regular manicure. The man started pulling my gel off . I told him he was hurting me. He continued and was pulling the nail itself off. I asked why he was not soaking the gl and then taking it off. He said it would take too long. I was very unhappy and told him the service was terrible that he was hurting me and my nail beds were sore. If I could give negative score I would. Terrible service. The pedicure was done first, it was ok but not great. Very upset read more

If I could give this place negative stars, I would. I just got home from a pedicure there, and let me tell you, I NEVER bother to write reviews. This time I want to warn people. First, I sat for quite a while before anyone bothered to come start the job. That should have been my first clue, but I'm pretty easy going, so I didn't think much of it. Then it began. The lady kept asking me if I wanted her to cut the sides of my ingrown nails. Even though I told her to stop because it was too tender, she kept going and cut me pretty hard. She immediately stuck my bloody toe back in the water. A couple of minutes later, she turned up a little bottle of blue liquid and told me it would stop the bleeding. I was hoping it had antiseptic properties, and I was worried about having an open, bleeding wound, so I agreed. It was extremely painful, and she didn't care at all. Not even any kind of apology. After she finished scraping my heels, she just rinsed the little grater and pumice stone in the water and threw them back in her tool box. I was appalled. I guess that's how poorly sanitized they were when they got to me, too. Then, at the end of the "pedicure," I saw that she had charged me $35 instead of $28. When I asked why, she said it was because of the callous remover she used. She said "I told you it was $7 more." Um, no ya didn't. If you had, I wouldn't have agreed to it, because charging an extra $7 to rub 2 ounces of solution on someone's heels is outrageous, especially when $28 is already pretty expensive in this town for just a pedicure. Whatever, I wanted to get out of there, so I paid it and left. So I paid $35 for a crap job to be done (my toenails look ragged - why bother having a "professional" do it then?) and to be cut badly, and maybe for a free disease thrown in to boot. Awesome. Now I'm extremely worried about contracting something from the place, given how poorly their tools seem to be sanitized. I just read a review here from a former employee saying they don't sanitize their tools well, and I'm even more panicked. Please, for the love of everything good in this world, do not give this place your business. I wish I hadn't ever gone, and if I have contracted some pathogen from them they will regret I ever did. read more

Horrible service!! Came here for a bachelorette party of 8 Rude, 10 min pedicure with no massage. Don't go there. They deserve negative stars but I had to give one. read more

I would give zero stars if I could. My daughter and I were visiting and really needed a pedi. This was one of the only places open so we decided to give it a shot. I wish we would have just waited. This place was awful. It was dingy and did not look clean. My daughter's nail tech was rudely on a personal call almost the full time of her pedi so it was really poorly done. It was also way more expensive than it should have been. Both of us left with smudges on our big toes. The rude phone call woman also had the nerve to ask me if i wanted her to add a tip to my credit card charge. When back in Flagstaff I would NEVER return to this place. Horrible experience! read more

Horrible experience.. Stay away! I went there for a gel fill and a pedicure. The tech said she'd do my nails first and proceeded to do an acrylic fill. I kept trying to tell her it was supposed to be a gel fill but to no avail. Some other tech came over and she seemed to underrated English better. She told me that no place in Flagstaff does gel fills. I told her I did not think you can put acrylic over gel and I got this blank look. The tech I had was very rough, slashing the sides of my fingers and making my thumb bleed. When she was thankfully finished she started to prepare the station for my pedicure but I said no thanks.. Kind of needed to hang on to my toes. Then she charged me $43 for an acrylic fill. No thank you. Will never return read more

This place used to be better but the last few time I have been the pedicures were not good and the prices keep going up. They charge for things that you would normally get with a pedicure service and the supposed chemicals you pay for don't even work. My person told me that a specific service would be 7 dollars then I heard her tell someone else it would be 10 dollars. They nickle and dime everyone and it is is annoying and way overpriced for what you actually get. I will not go back. The owner seems very rude almost everytime I go there too. I feel sorry for her employees they seem desperate to make more money for the company and end up doing poor work. read more

First, I would like to say DO NOT COME HERE. The first day I came in asking for a mani and pedi. I received my pedi by the male that works there. It came out great. Then it was time for my mani, and I showed her what I wanted. She told me that it took too long and that she needed to help another lady. A lady that came in after I did and who was asking for a mani and pedi as well. So she said I could come in the next day. So I did, and I was serviced by the owner of the salon. I showed her what I wanted and she did it, terribly. I asked for coffin shaped nails and a pink nude color. The shape of my nails are very inconsistent and while she was filing them, she cut me several times. Then when it came time to paint them, she tried to force a color that I did not want. Also some of my nails are not even filled in all the way. THIS IS THE WORST NAIL SALON EXPERIENCE. read more

I took my mom to get pedicures and it was awful! They picked and pulled at both of our nails way too hard, which caused my mom to bleed. I am surprised I did not bleed! They pulled her nails so hard that she had to almost yell at the girl! The paint was only okay. I would not go back! read more

The finger nails of the manicurist were filthy which I didn't notice until after the pedicure and during the manicure. I should have walked out at that point. She asked $7 extra for callus removal. Huh? The cables under the manicure table ruined one of the pedicure nails and she seemed to blame me (language issue). I am giving this place two stars because the foot, leg and hand massage were good as were the manicure and pedicure. But the first notes here mean I will never go back. read more

My mother and I went here to get a mani and pedi done. Her nail tech, Sonny, was friendly and did a good job on her nails, was very professional and made sure to ask preferences through the procedure. My nail tech, Ahn, on the other hand, was less than friendly, filed the nails on one hand straight and the others rounded, and spent most of my manicure time on the phone. My nails are already showing white at the tips, and I've had my nails done for only about 4 days. They also wanted to charge an extra $7 during the pedi for a "callus removal" procedure (even though they still rub your feet with a stone like normal). Bottom line, I won't be going back. read more

I received a call the other night, from someone from Passion Nails, because that was all they had identified themselves with. The lady on the other end was asking for Amy, and I asked again, who?... Amy, and I responded you got the wrong number. The lady from Passion Nails, started going on saying, can you tell her.... that was when I stopped her to say, you have the wrong number, I don't know an Amy. The Passion Nail lady kept going, and I didn't want to deal with her since I could not understand her, she did not speak clear English, and to be honest she kept pushing to get her message, even though I only understood bits and pieces of her English, and did not know an Amy. So I hung up on the lady, because she was not going to give up. So a few seconds later, I received a call showing up on my phone "restricted", and I ignored it. Voice message was left and it was the same lady from Passion Nails. The lady left a very rude message and saying that she was trying to get a hold of me. I don't believe a word the lady from Passion Nails, because I DON'T GET MY NAILS DONE! If I receive another call from this place, I'm going to call the police and file a report of harassment! read more

I've never experienced such poor customer service coupled with incompetence. My friend overpaid for an ultimate ped .Virtually no massage, my toe nails were not smooth after she filed them, when I pointed out my heels were not smooth she tried to use a nail file, when I suggested a better instrument she said it was an extra $7 for that! Complaining to the owner did no good--practically told us it was too bad. Never again! read more

I will never go back to this place. Went with my granddaughter who is 3.5 years old, my son's girlfriend and her mother. My granddaughter just got her nails clipped and nails painted. I only got a basic manicure with no polish. My son's girlfriend and her mother got pedicures. The lady doing my granddaughter's nails was rude and kept barking at her to keep her fingers spread apart and twisted her hand to paint her thumb nails. My manicure was just mediocre. The pedicures were crappy: the polish was old and had to have acetone added to make it viable but the sheens was affected, and they chipped the same day! My son's girlfriend's mom did not get a full spa pedicure due to the pants she was wearing (could not roll up bottoms) but was charged for a full spa pedicure. I was charged $20 for both my granddaughter's and my services. If the quality and atmosphere were good then I would not have minded paying said amount but it was a crappy experience and therefore not worth the cost. read more

I have never been motivated to write a review before, but DO NOT go here. I walked in to see if they could do a manicure. The place was empty and that should have been my first clue. I entered the salon with long nails and walked out with stubs even though I asked to keep them long. My manicure was started by one woman that treated my nails sooooo roughly with the file over the tops of the nails. When I asked about this, she said this was the only way to get the gel off (never had it done that way before!). I asked her how her day was going and her response was "everyday is the same." Then she had a man take over and I found out it was his first day. Without going into all the gory details, the original gel was not all off, my nails were cut to stubs, they were filed uneven and in a bizarre shape and scarred and rough on the tops. I walked out before they could do any more damage and had to pay $10 for the worst service and manicure I have ever had. Steer clear!!! read more