Monterey Care Center is an outstanding facility that I would highly recommend to any family looking…read morefor physical therapy services or long-term care for their loved ones. With a dedicated team, long-standing staff, and a true commitment to quality care, this center consistently goes above and beyond for residents and families alike. A well-deserved five-star experience!

They bought up almost every nursing home in Columbus. Now it is low standards, bad food and roach…read moremotel rooms. Staff was

So last week was my first time here. I got lost as it's in like a business plaza. But it's in…read moreGahanna and off Hamilton rd. Ms Jennifer is the sweetest women that I've ever meet! I'm 32 and finally decided to come to therapy to tale care of my mental health and she has helped me with so much all ready. The place is so clean they do offer water and coffee. They do follow covid_19 rules and regulations. They have these speakers in the hallway that plays smoothing sounds as a extra precautions to know that what you talk about in your session is kept private Because the rooms are so close. Can't wait to come back next week!

The care given my the trained staff is amazing, but my review is specifically related to the office…read morestaff and specifically the office manager. He will, rather than let you know there's an issue with insurance so you can cut back on sessions or make other arrangements, wait until the last minute and immediately charge you the full amount. It's a shame, as this would be otherwise a great place. As it is I cannot recommend that anyone looking for help go here.

I am a volunteer at McNaughten Pointe. I have had the opportunity to interact with a number of…read moreemployees and residents. I have been impressed with the professionalism and the genuine caring for the well being of the residents. If considering this facility I would recommend looking at their website to see what activities are provided.

Severely Understaffed - Lack of patient attention. Most of the employees at this facility are…read moregreat and try their best. It is unfortunate that this facility is ran so lean (UNDERSTAFFED) that the patient care quality is diminished and suffering. The workers try their best to provide the best care they can, but with their load of patients it is just not possible. My family member is not able to do anything for themselves, no talking, not much movement so it is really up to the facility to help rehab them. There have been various times when my family member sits in their soiled diaper for over an hour before being changed. They have had 3 infections since they got to the facility in two months. Just the other day I let an STNA know that our family member was soiled. I waited 30 minutes before saying something again to the staff to please come change them. That time I was told that they were finishing handing out snacks to the other patients before they were able to come change them. Now think about this sitting in your own pee and poop for over 30 minutes, and not able to do anything or tell anyone about it. All this happened while I was there, so think about what happens and how long our family member sits when we are not there. It was closer to one hour passed since my first initial request to change diapers before someone came in to check. Even when they were in there giving meds and vitals, they never once checked to see if they had a bowel movement or used the restroom. I would not recommend sending your loved one to this facility if they need rehab, and alot of attention. The staff just does not have the time to care for them. It is unfortunate with insurance companies we do not have the option to move our family member to a different facility. We were told by some staff that they don't actually rehab and do range of motions when they come check on the patients because of the time commitment it takes to do this and their overload of patients. This facility management should definitely look into hiring an agency for additional workers or adding additional staff so that patient care is not hindered. We are currently looking for other facilities that insurance will approve to get our family member out of here so that their rehabilitation is not delayed and they get the care and attention they need and deserve. The staff is doing the best they can, but management has to do better. This is not just a thing of right now, this facility has been like this for over 2 years per previous workers and previous patients families. Something has to change. Our family members deserve good quality and attentive care.