WARNING: LONG REVIEW…read more We first connected with the Avalon because of a need for respite care for my mother-in-law while my wife needed to go out of town for her work for a week followed by surgery and recovery for a 2nd week. Most assisted-living facilities, memory care facilities, and nursing homes do not offer respite care. Those that do, require a 30 day stay. We did not need a 30 day stay. The Avalon only required two weeks. I am surprised that more facilities are not as accommodating as the Avalon. Many people needing respite care will eventually require their loved one to live in such a facility. What a great opportunity for people to connect with the Avalon. There is a huge need for respite care for caregivers. We applaud the Avalon. More places should be as accommodating as the Avalon. My mother-in-law ended up spending two more weeks for some needed physical therapy. At the end of her being there for four weeks, we determined that her dementia had progressed to the point that we could no longer provide adequate care for her. She had lived in our home for four years, and it was our hope that we could care for her until the end of her life. We had come to the place where that could not happen. Roxanne and Colleen handled the administrative details in getting the respite care in place and in transitioning to long-term care. Both of them were exceptionally kind, accommodating, and effective. The facility Nursing Director Tasha and the memory care floor Director Debbie were very good about partnering with us to make my mother-in-law's stay healthy and comfortable. They had outstanding attitudes whenever we had question, a suggestion, or a concern. On the whole, they were good about getting back with us in a timely fashion. The memory care unit nurses and staff were amazing. They were beyond kind to my mother-in-law and us. They provided loving care. My mother-in-law went into hospice care while at the Avalon. The hospice case manager said that she is in a lot of assisted living, memory care, and nursing home facilities. She said she had never seen Staff continue to be so concerned about a resident after transitioning into hospice as was the case with the Avalon staff in regards to my mother-in-law. When my mother-in-law took her last breath, my wife was by her side with a few staff members behind her shedding tears along with my wife. Basically, staff showed us and my mother-in-law great care and love. Foundationally, isn't that what we really want for our loved ones that have to transition to assisted-living, memory care, or nursing home? During the many times we were there, we never saw a staff member treat any of the residents in an unkind way. It was impressive to watch how they were so patient. People in memory care can be a challenge. The Avalon staff were exceptional in how they handled matters. The Avalon has a contract with a physical therapy company. My mother in law received exceptional therapy sessions from a therapist named Harneet. In addition, she was very kind to my mother in law and us. We were impressed by her personality and how great she was about consistently communicating with us. What a jewel she is. When you enter and tour the Avalon, you will notice it is very stylish and clean. The hallways are wide, and there are multiple lounges on each floor where families can gather with their loved one. You are always greeted by an exceptionally kind concierge at the front desk. Before we decided on the Avalon, I visited approximately 10 assisted-living, memory, care, and nursing homes in the north Columbus area. I spent time on the phone with many more. The pricing for the Avalon is similar to that of other facilities in the Columbus area. We visited some facilities that were even more expensive. The meals are good and they have an alternate choice each meal for those that do not like what is being served. They have a tall van so they can take residents to area restaurants and outings. They can also take residents to nearby doctor appointments. Was the Avalon experience perfect? No. But, I cannot stress enough how comforting it was for us that they considered us to be their partners as they provided care for my mother-in-law. It is important to remember that they have to provide consistent and detailed care day in and day out. It is not an easy thing to do. It would be our recommendation that the families of people going into care draw close to the staff and administration. They do not need to become your best friends, but get to know them. Initially, visit your loved one frequently and at different times during the day. Staff will see your concern, and you will get to see how things are handled. Show kindness to the staff. Don't look at a staff person as another "faceless person" in your life. Learn their names; greet them. As we moved my mother-in-law's things out of her room and left the Avalon for the last time, we were hugged by the staff as we left.

From the owner: The Avalon at Lewis Center, near Polaris Fashion Place, Highbanks Metro Park, and OhioHealth…read morefacilities in Lewis Center, Ohio, provides a vibrant senior living experience focused on comfort, connection, and convenience. Offering Independent Living, Assisted Living, and Memory Care, the community allows residents to age in place with familiar support as their needs evolve--all within a peaceful suburban setting just north of Columbus. Residents benefit from comprehensive services, including 24/7 security, housekeeping, maintenance, scheduled transportation, most utilities and cable/satellite TV, on-site rehab, personal care services, chef-prepared meals, and restaurant-style dining. Amenities include a bistro, fitness center, salon and barber, outdoor dining and entertainment spaces, art and crafts studio, library, theater, and greenhouse with raised gardens. The Avalon at Lewis Center is designed for a vibrant, engaging lifestyle where residents enjoy confidence, meaningful connection, and a true sense of community.

I would not recommend sending your loved one here, especially for someone with dementia…read more The environment is extremely chaotic and loud, which can be very distressing and confusing for residents who need a calmer, more structured setting, and it does not feel designed with memory care in mind. This is further reflected in the mix of residents, as some individuals appear to have mental health conditions that differ from dementia-related needs, creating an even more disruptive and unsuitable environment for those requiring specialized, dementia-focused care. Visitors should be prepared to wait outside for extended periods of time on weekends. On multiple occasions we had to stand outside for at least 10 minutes before anyone came to the door to let us in. The nursing care was also concerning. Staff frequently defaulted to saying the patient had the "right to refuse" care, even when the patient clearly lacked the mental capacity to make those decisions. Instead of attempting alternative approaches to help the patient accept care, it often felt like this was used as an excuse to avoid the effort required to properly assist someone with dementia. Cleanliness is another issue. At first glance the facility may appear tidy, but once you start paying attention to the details it becomes clear the place could use a thorough deep cleaning. During visits, we also witnessed other residents calling out for help for extended periods of time without any response from staff. In one particularly concerning situation, a resident went into the bathroom and had an accident that left the area unsanitary and with a strong odor. He was calling out for assistance, yet no one came to help him for quite some time. It was upsetting to witness. Be cautious about bringing personal belongings, as clothing went missing and was never recovered, even after discharge. The patient we were responsible for was ultimately removed from the facility after two weeks, which already felt far too long. By that time, he had developed a Stage 1 bedsore and a significant diaper rash. Staff attributed this to the patient refusing care, but in a dementia setting that is exactly when trained caregivers should be using appropriate techniques and persistence to ensure basic hygiene and repositioning needs are met. Overall, our experience on the secured memory care side was extremely disappointing and concerning. Based on what we personally observed, the care and environment were nowhere near what would reasonably be expected from a facility carrying a 5-star Medicare rating. That rating does not appear to reflect the reality of the memory care unit and should be reevaluated so that other families are not misled or placed in the same situation we experienced.

Staff and nurses do not care or respond to voicemails or complaints. Not even the head of nursing…read morewill respond. It took 2 weeks to get a hold of someone to figure out why they charged twice within the month. I told nurses to make sure that my grandmothers TV is plugged in yet someone keeps unplugging it. If im PAYING for her stay and being taken care of, why are you taking away her entertainment?? Ive had to complain more than 4-5 times directly to a nurse but they ALL say "i dont dont whos taking care of her but I'll let someone know". Quite frankly they dont care because i caught the nurse say to me, " I dont know who keeps doing it. Shes the only one with the problem and i only work night shift." So they do know about the problem and dont do a thing to figure out whos doing it. When calling the head of nursing, i am left to voicemail and i leave 2. I have yet to be called back or get a response. I just might talk to my relatives to see if there is a better place. This has been over the course of 3 years. The first year her room smelled like urine and feces. Clothes go missing, and i usually find her sitting alone doing nothing in her room as again, her tv is unplugged and shes in a wheelchair. Nurse even dinged my car with her door and walked on like nothing happened while I was IN the car. Attitude from the staff when addressing a consistent problem. Edit 11.15.2022: Its been a couple of years since my grandmother has died. They let Covid in and take her and others within the facility. She was already living in poor conditions and we couldnt see her die in person. Just through a zoom call. This place is the worse you could take your family to. We visited her every week. That routine is gone thanks to Highbanks. They still have never attempted to contact me back. Go in person and you will be told to come back later or no one is there to help you. My grandfather luckly is still with us. But he misses his wife that Highbanks failed to take care of. I still have old videos of her in her room. I should have sued. This review is from Google for their facility. I figured Id put it here to warn others too. I cant forgive them.

WCV is a beautiful place for any senior to live. But, as for the management they are never to be…read morefound. They aren't friendly at all and a lot of the amenities are broken and don't work. I worked there for 13 days. I just recently got terminated because I expressed interest to another employee about possibly moving to higher position because I have multiple health field certifications. My boss heard about, told me I the situation was investigated and I was done. That is bizarre!!!!!! DONT GO WORK THERE!!!!!!!!

I will say the staff was mostly nice to my mom and there were a couple of aides and nurses and…read morePT/OTs that loved her and were very kind. She broke her hip and was 87 having trouble recovering as it was very slow. However, she had suffered a lifetime of UTIs and I had asked for 3 weeks to test her for a UTI and her ankles starting filling up with water and she started getting belly pain and nausea. I kept saying could she have clots that swelling just happened suddenly. I never saw a doctor once in 2 months, talked to a nurse practitioner 2x on the phone but never saw one! I begged any nurse, aide, PT, OT I saw daily to check for a UTI and I really think she has blood clots she's nauseated and in pain. I walked in mom's room on 7/14 at 1 pm and her Cath was red blood and her leg was purple! Her BP was like 70/30 and she was barely able to speak, she died the next Monday at Riverside from clots from legs to lungs and sepsis from untreated UTI death cert says weeks long!!!!!! I was told for those almost 3 weeks no she's fine we need reasons to check for those things..she doesn't have symptoms!!!! ER doc said she would have died there that day had I not shown up. I don't care what reasoning they provide my mom did not need to go a month before dying with untreated clots and a raging untreated UTI! She kept telling me something was wrong and I kept asking staff but got dismissed so I kept saying to her well I keep asking you hear me and they said it's fine and you are ok!!

My father, who has multiple myeloma (a serious blood and bone cancer), was admitted here for rehab…read more After touring the facility, I felt confident he would receive good care. Unfortunately, that was not our experience. Less than a week into his stay, we were told insurance would no longer cover him and he needed to be discharged. I was not properly notified the day of discharge and received a call while at work saying he needed to be picked up. When I arrived, he was extremely weak and clearly not well. I had previously asked staff to check him for a UTI because he was weak and acting confused. I do not know if that was ever done. As I was helping him into my car, he told me he had orange urine and swelling. Staff told me he was "good to go." Within 21 hours of leaving this facility, he was transported by EMS to the hospital and diagnosed with a UTI. Very disappointed in the lack of thorough assessment and discharge planning, especially for someone with cancer and a compromised immune system. Families need to ask questions and closely monitor their loved ones here.

I was a "patient" at The Grand during September/October, 2024. I was there for approximately a…read moreweek and I can tell you this place sucks! My room was not cleaned, we had to obtain sheets and towels from the "nurses station". PT was only an hour during weekdays only. The food was inedible and disgusting. Employees were never around and did not provide the proper amount of service.

Moved mom to this facility about 1 1/2 months ago. She seems to be happy and adjusting well. The…read morestaff are friendly and caring. However, we are having problems with the nursing staff. They seem to hand out meds and nothing else. I have made a few requests and nothing gets addressed unless I keep nagging them. For the amount I pay each month, I expect better from the nurses.

I am so grateful for all the staff at Olentangy. My parents have been there only a few months and…read morethey have already become healthier and stronger. They are eating better than they ever have, they are receiving all needed medications and are closely monitored to make sure the doses are correct. Their staff to patient ratio is the best I have seen. Staff are very understanding with my parents confusion and constant barrage of questions. They have a variety of choices with meals and activities. Knowing that my parents are safe and well cared for makes all the difference!

My mom was released here from the hospital to do rehab. She has a friend in the memory care…read moreassisted living and thought they could visit each other. Skilled nursing rehab is in a separate building. The expectation was that my mom would be there a few weeks to build her strength so she could use her walker again. My mom was in a room with a roommate who sat at a table the entire time my mom was there. My mom was taking pain meds every 3 hours. She missed her meds and after an hour she was told the order was just placed with the pharmacist. It wasn't placed when she arrived. My mother, father, and brother thought the room was small and not clean. My mom discharged herself within 3 hours. When I mentioned this experience to someone at my book club she said she was there for a short time. She agreed the room was small for two people and said her roommate kept waking up at 4am and walked around the room. She did not say anything negative or positive about the care she received.

I was in their skilled nursing facility for 16 days for IV antibiotics. I came in from the…read moreHospital in an ambulance. I arrived about 445?? pm, was almost an hour before I was even acknowledged in the room. Then it was mostly administrative, no nursing care etc. It was almost 11 pm before I got my evening meds. The room was old and Musty and triggered my asthma cough for 16 days. I asked about any kind of air purifier, they had nothing in their stock and would do nothing to accommodate my concerns. The floor was under construction adding to the chaos of getting patients to and from the dining hall. Food and Physical therapy department were the only positive sides of the facility. I could tell the aids for the permanent residents were very caring and respectful. I had days I never saw my CNA. From a business standpoint I see Wesley Glenn as a high end Independent living / assisted living facility. The skilled nursing floor was added as a way to keep their residents in house during rehab from age related issues, stroke, falls and breaks etc. I got the minimal care I was there for, my IV infusion 3x a day but that was about it. I felt as if I was a transient patient on Medicare. I sent in a letter with my concerns, never expecting any response and I was right. Not even an acknowledgement form letter.

This has to be the worst place I have ever been and possibly the worst place to send anyone you…read morecare about. I have a dual care plan that includes medicad so that makes it even more challenging to get a bed. I am supposed to be in here for short term rehab due to a fall in my house. I am putting in a transfer and hoping that I can get out of here asap. Where to start. So the staff and the residents have been exposed to covid and residents still haven't been tested for covid. I'm vaccinated but it's possible to still get covid. Dr's orders are not being followed. I have had to get all of my food through door dash and target because the food is disgusting. There's a foul odor on throughout the building that is noticeable to everyone including staff. Aides come in at all times of the day including 4 am to clean your trash. The most disturbing thing is seeing residents that are in the hallways who have a variety of different issues including dementia and alzheimers that need to go into an alzheimer's facility. I just lost a loved one to complications from dementia so I'm aware of the signs of this awful disease. Don't send anyone you care for here.

I am saddened and disgusted by the "care" my special needs brother received at the Laurels of…read moreNorworth for skilled nursing. I chose this facility BEFORE looking/touring it because it was close to my home and office. Now I know to personally tour and converse with the Admissions Director of any potential SNF before selecting it for a loved one. My brother was transferred to the Laurels after a very complex abdominal surgery to get stronger, manage medications and care for a malocot drain. Clearly, he needed a quiet place to rest and be cared for. When he arrived at the facility, he was taken directly to his room and received no orientation to the facility whatsoever. No one discussed his plan of care, how to get meals, where the restroom was, if he had a call button (I found it under his bed on the dirty floor with his bed remote that was covered in a sticky substance where he would not have been able to bend over and reach it with a large incision in his abdomen). My brother was placed in a room with a pour soul who could not leave the room or use the restroom on his own and kept his light on and his tv on full volume all night. When I called to check in on him the next afternoon, I learned that he had just received breakfast at 1:30pm - still into the next day no one talked to him about where to go for meals, etc. I immediately called the facility and spoke with his nurse, the social worker, and ultimately the Director of Nursing. When I arrived that afternoon to visit him, several hours after my earlier phone call with staff, he had been laying in his bed all day because no one gave him guidance on if/where he can walk around for exercise, where the courtyard was, where the dining room was, etc. (while at the hospital he was to walk 3-4 times a day for strength). I asked a nurse if he could go for a walk and asked her to show us to acceptable outdoor area, which we found was the smoking area that was unkept and filled with patients smoking. At nearly 5pm I realized that my brother was never given lunch! I also found out that he was missing 2 of his prescribed medications (one for an infection and the other required at all meals) - after being there for 24 hours. No one could answer my questions about why he wasn't fed appropriately, why no one talked to him about what he could and could not do, where to go for meals, etc. An aid insisted that he brought by brother lunch, despite my brother standing right there telling him that he only received breakfast at lunch time and nothing after. The Director of nursing tried to ask the aid and found that we were correct and my brother had not been fed lunch - telling me there is no reason why he should not have received his meal. I told her that I was no there to solve her problems for her. She offered to bring him a meal right then which she did. While I was dialing case management at Ohio State (where he had been discharged from), I told the Director of nursing to gather any paperwork needed for me to get him out of that facility. While my brother ate his lunch at nearly 6pm, I spoke with Ohio State's case management where they advised me that we were well within our rights to take him out of the facility and instructed me to get a breakdown of his medications, their status and ask for a 2-day's supply. I did all of this, then we packed up his belongings and I took him to my home for some peace - a clean, odor-free and caring environment. Ohio State took over his care again the very next morning. I am so thankful that I could remove him from that environment. My heart breaks for the people who are left in this facility, with dirty floors, wreaking of urine, a complete lack of care, not enough and combative staff. Thankfully, we have no found a much more suitable skilled nursing facility for my brother so he can continue to heal. Please do your homework - go visit these places in person and ask tons of questions. If it has a strong smell, leave. If the employees look unhappy and are not friendly, leave. If management can't answer your questions, leave. I understand that these facilities may be old, but there is a glaring difference between old and filthy with inadequate staffing and required prescription medications.

I would not recommend Heartland. They have just been sold, but it appears that the staff will not…read morechange. If you are going for rehab and are fully independent then it might be OK. But if your loved one needs care of medical care I would strongly recommend choosing another facility. There are staff that care but in my opinion the day to day needs that you would want for your loved one is not there.

My 89 year old mother recently had a two week stay in Heartland of Uptown Westerville. She has…read moreCOPD and, after a bout of pneumonia, she needed physical therapy to regain her strength before coming home. Although there are some very kind and caring people in this facility, my family's experience is that the majority of them were not very attentive. It was not unusual for her to call for a nurse and wait almost half an hour. It didn't matter if she needed a spoon or she couldn't breathe...same result for both. It was even more common for the staff to tell us they "would be right back", and then never return. One evening Mom was having a lot of trouble breathing and rang for a nurse. Twenty-five minutes later, someone finally came in. Mom asked to speak to her nurse to get some assurance someone would check on her in the middle of the night. The lady told her she would be right back...and never returned. So Mom called me at 10:30 p.m. struggling to breathe and in a panic because she didn't want to go to sleep for fear no one would come if she called for help. I had to intervene to get assurance they would care for her. They gave the medications when it was convenient for them. One day they finally brought Mom her inhaler...6 hours late, even though she kept requesting it. It put Mom in a downward spiral of breathing problems and took her a few days to recover. After complaining, they finally allowed her to keep her inhaler. One time when the aide needed her to rinse her mouth out, she looked around the room for something for my mother to spit in, and she grabbed the little flower vase that was on her nightstand. Very unprofessional and not very hygienic. Another day, I waited an hour for the social worker to meet me for an appointment...only to find out she had forgotten about me. And when I came to pick Mom up to bring her home, her nurse wasn't made aware that she was being discharged, and another nurse failed to call in her prescriptions as he was told to do. The carpet was filthy and the experience was depressing. Unfortunately, I believe this is not unusual for many nursing homes...which is even more depressing. Respect and care for our elderly...that's not too much to ask.

I'm using this facility to recover from surgery. It's in a great location and scheduling is easy…read morewith early morning and evening hours. Amy is a great PT and I recommend her and this location