My stepmother bought several machines and had one drop shipped to me. The package came in damaged. I filed a claim to UPS, and they picked up the package the following day.
The shipper (Patches and Scraps) is responsible for claims and communication and I had to step in 99.9% of the time, calling UPS for status, and they said they would contact the shipper. I have multiple recordings where UPS said they spoke to P&S and P&S claims they did not. Spoke to them several weeks ago about a refund, and they claimed they would have to charge a 20% restocking fee, though it was all their responsibility.
P&S failed to insure the package so beware of if your package is damaged, you will be liable.
Now pushing 6 weeks since the original delivery, I contacted April with P&S, and she said UPS told her to hold the package. So, I contacted UPS and 3-way called P&S and told them that and April, the manager was with a customer, and they said she would not be able to take the call even if we waited (dodging the call). They were informed the claim was denied. I feel they are hiding the machine or have resold it, as they will not send the equipment back for me to have repaired and refused a refund.
The next actions will be filing a small claim against the company for a full refund and any expenses accrued as I have phone recordings with both UPS and P&S of their statuses. read more
