Ariana was so helpful finding what I needed and helping me with coupons! I got everything I needed…read moreand saved $120.

Well-stocked in fabrics and crafts. We were able to find most everything we were looking for. The…read moreproblem was with the employees. Not with customer service--the staff were kind and helpful--seemingly with a low regard for the safety and well-being of their customers. Of the four that we saw, three were not wearing masks and were standing around chatting without their masks on. Even when we asked for help, one of the employees kept hers off until we were ready to checkout, then she found it appropriate to put it on. (Could be due to forgetting as it was hanging on her ear, lack of training or not being stressed the importance of mask usage in the workplace). This seems to be an issue; there is no shortage of fabric in the store, yet most of the employees are not able to place a small piece of fabric on their face even when interacting with customers. We will probably do most of our shopping online from now on as we did not feel comfortable in our interactions with the Jo-Ann team, and craft supplies are cheaper on Amazon anyways.

The staff is always so helpful! I purchased a Janome multi needle embroidery machine. Though it is…read morenot convenient to drive to the location of the store, they are always willing to help! The Janome was a much better value for a multi needle than other machines I had looked at. I pretty satisfied with my machine and its performance!

After carrying my Janome in to be cleaned and checked out, I ask about bringing in an old singer…read moremachine. At the time I was told absolutely, she was also trying to sell me a new machine though. Today I carried in the old Singer and felt like I was attacked, because "this is a janome store". Said if it needs parts you have to come up with them. Isn't that what a repair guy does? Had they told me the previous time, no our service guy doesn't work on Singers or if you need something replaced you have to order it ahead of time, I wouldn't have driven over there(There were singers waiting to be picked up the day I dropped off my other machine). But luckily I found someone certified to work on all machines and very knowledgeable. What a shame. It's a nice store with a good selection of fabrics. Unfortunately, I guess I walked in at the wrong time on a bad day.

I love this quilt shop, they have a really nice selection & everyone was very friendly. I first…read morecame here last year to get the row by row pattern & was glad to have a chance to come back today. They had exactly the fabric I needed for my next quilt project. They also have a good selections of rulers, patterns & other notions.

Everything went well. She answered all my questions on the items I was needing and asking about…read more Will continue to shop there.