For all the 1-star reviewers: Package the items yourself if you want to save money. The prices for…read morepacking are high because they do a great job ensuring that your product will arrive on time and intact. Also, an actual person trying to make a living wage is doing this for you, so try and show a little respect. I have had nothing but great experiences at this place because I mostly package the items at home and print my own labels. When dropping off at the store, they always verify my package dimensions/weight and kindly provide me with a receipt. The one time I did use their services for packing/insurance it was expensive but they did fantastic work. So much so that the woman receiving the package actually called me to compliment on my packing job! (I fessed up and admitted it wasn't mine) UPS Ground is the most reliable and reasonable service around because of their superior delivery network and the shipping is worth it, in my opinion.

I have been a loyal customer of this UPS Store for years and probably visit close to 100 times a…read moreyear. That is why I was genuinely disappointed by my recent experience. To the owner: charging $2 just to tape a customer's box sends the wrong message, especially to repeat customers who consistently support your business. I understand businesses have costs, but a few inches of packing tape is a minimal expense that goes a long way in building customer goodwill. Customer loyalty should matter. Policies like this make long-time customers feel nickel-and-dimed rather than appreciated. A small courtesy for repeat patrons would create far more value than the $2 collected for tape. Your employees are fantastic, so it is definitely managerial. Now I know why you're at 3.1 stars on Yelp as of the writing of this review. I hope you'll reconsider this policy. It's the little things that determine whether customers continue choosing your store or take their business elsewhere.