I received a $50 YourReward Visa Debit Card administered by Pathward. When I went to check the balance, lo & behold, there was only $32.50 left on the card even though I had never used it. The only thing on the card said "funds never expire"& that the card expired on 09/27. There were no guidelines, instructions or explanations included, only an 800# (where you couldn't even talk to a live person). I went to the website & even that was a chore trying to find information. After much searching, it seems that they deduct $2.50/month if you don't use it after you activate it, so I lost $17.50. Had I known this, I wouldn't have activated it until I was ready to use it. It should have indicated that somewhere. Seems this has happened to many others too. I thought it was illegal to deduct money from your card without letting you know, but that only applies to gift cards. Do NOT buy these cards or if you have one, use it now before they drain all the money from it. What a scam! read more

Pathward - Business Financing Near Me - Sioux Falls, South Dakota

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I am not able to use my card, and there's no help or guidance from the customer service. I have never received any useful information from the Customer Service, even though I called them more than 10 times, and it costs me money to call abroad. There's no concrete solution or clear explanation on why I can't use my card; there are only useless apologies and obviously wrong information, and unprofessional communication. As I'm at home in Turkey, technically abroad, I cannot use my card either online or in the store. I have called the Customer Service over 10 times now, and the problem is still not solved. At first, I was not able to use my card abroad on the website, and the Customer Representative said that they had activated my card, and I was supposed to be able to use it after that. After 3 calls, they said that I would never be able to use my card online if I am abroad, and they gave me wrong information. After that, they said that I can use my card because they had reactivated again, and they said it was not activated in the first place. They also said that I can only use my card in the store abroad. Today, I tried to use my card in the store and at 2 different ATMs. It did not work, and I am still waiting to use my card. When I called the customer service again, they only said that they're sorry and there's no concrete action or any guide on how I can use my card. They only say that it's restricted, or they block my card. I urgently need to use my money in my account. I don't know how to transfer or how to use it in the store or online because there is no explanation regarding this. And every transaction I tried was declined for no reason, and there's no clear explanation for this either! I have never seen customer service this bad and unprofessional. It took me hours to call the customer service more than 10 times, and it cost me money every time to call abroad, and I'm still not able to use my card at all. And there's no explanation on how I can make a complaint. Every call I made was a waste of time and money to me. There's no website or any other thing I can reach out to. I am still not able to use my card, and I have already wasted hours and dollars calling the customer service. I want my money in the account, and I am waiting for a concrete solution instead of saying sorry and taking no action. They also said that they will report this and get back to me as soon as they can, but still no answer either to my emails or any solution.I do not want to call the Customer Service once again, just to spend money on unprofessional people wasting my time and my money. read more