The Ranch absolutely changed my life. It gave me a space to heal, grow, and perspective on how to…read moreturn away from my addictive behaviors and start living a healthy life. ***Disclaimer: no addiction treatment center is perfect, and The Ranch is far from it. But I'm giving them 5 stars for ultimately helping me achieve the goal I set out for upon coming here: to find peace and hope in my life. PROS: -Therapists. They are genuine, caring, and skillful. I learned so much about myself through them and was given the tools to begin my recovery journey. Special shout outs to Matty, Rob, Dr. Kirby, Jeff, Lene, Charlie, Tracey, and all of equine staff. -Community. The men in my house were supportive, understanding, nonjudgmental, and an essential part to my recovery. -Staff, such as BHTs, nurses, medical providers, etc. They gave me so much wisdom and support. Shout out to James, Jamie, Kevin, Kendall, Jason (provider), and Jennifer (nutritionist). -Scenery. It's a beautiful part of TN and I saw some of the best sunsets in my life there. We also gave names to the cute deer and gophers roaming near our house. CONS: -Unorganized. This medical facility's schedule and communication system feels like it's run by monkeys. We occasionally missed appointments because of miscommunication. Transported to the wrong house sometimes. Had issues getting my medical needs met sometimes due to lack of communication. To this day, I am still waiting to get an email back from my case manager, Mary, for important information about my short-term disability. -The Ranch has 95% amazing therapists on staff. However, I did not like the way Lenny (Thanksgiving Day therapist) and Sigrid (Saturday therapist) ran their sessions. Lenny cut clients' shares off short and her sarcasm was very rude. Sigrid could not take control of her classes from rude clients and was not engaging to listen to. -The Ranch also has 95% amazing BHTs, medical staff, transport crew, etc. However, I did not like my experience with Marsha. She is a BHT for the men's houses and treated us like children. I understand I am an addict, but that does not give you permission to talk down and patronize me. -Small, but sometimes inconvenient and absurd rules, including corporate taking away campfire privileges due to past clients' behavior, limitations on what groceries they would buy for the houses, and having my shampoo and conditioner locked up for a time due to certain chemicals in it. ***Overall: recovery truly only works if I am willing to work my recovery. Even the most pristine, Cadillac of recovery centers will not help me if I am not willing to accept the help given. Nothing changes if nothing changes, so if I wanted my life to transform, I needed to be willing to radically change the way I believe and behave. Notes to corporate: If I had a million dollars and could change anything about The Ranch, it would be the communication, connection between corporate leadership and staff members working directly with clients, and the aftercare plan structure. I felt this constant frustration from lack of communication and how it affected me as a client. I had to ask BHTs to send out daily reminders to other staff members to get anything communicated, whether that be scheduling medical appointments, seeing my case manager, etc. I missed my 1st trauma therapy session because somewhere in the chain of communication that information was lost. I've been transported to the wrong places several times during my stay. I also felt like corporate was constantly implementing rules without considering the true needs of clients here at The Ranch. Fire privileges were taken away because past clients decided to be stupid and throw gas canisters into the fire. It was sad to see clients not able to have proper going away ceremonies by the fire. Lastly, I am glad I have connections to 12 step programs before entering The Ranch because the only thing my case manager set up was connecting me with a therapist. I am still waiting on paperwork to finalize my short-term disability.

Please, do not go there! Do not send your family there! The…read moreabsolute worst care from the primary doctors, psychiatrist and med pushers! I watched women detox in their beds, soiling their cloths and spoken about terribly where clients were in ear range! I myself was able to detox without meds from alcohol and amphetamines. I kept myself upbeat and as positive as I could as I witnessed the women around me battle getting proper meds, being pushed out after 2 weeks for doing so "well". I had a medical issue and spent 72 hours with zero resolution or even appointment from the primary care giver, however the nursing staff and the daily behavioral health techs were amazing with the exception of one. Nancy who absolute should not be employed there, as she was aggressive,non approachable and judgemental as she stated this to our entire group that if she didn't "vibe" with a client she refused to care for them and would have another staff member care for them. This caused massive insecurities with many of the women including myself. The person you spend a majority of your day with sharing to the entire group that she would refuse to give care if she didn't "vibe"!!!! Disgusting! At the 72 hour mark when I absolutely needed to be seen by a medical provider other than the housing nurse I demanded to go to the ER. I was dropped off, left with no phone, no money and the hospital Dr stated I was an alcoholic and addict therefore this was my issue. He never touched me nor cared to listen to my current health condition which was the cause of my symptoms. When discharged the hospital instructed me to wait outside or in the er waiting room. I waited 1 hour and 45 minutes after discharge before I was picked up! This was not the fault of the staff person responsible for picking me up, it was due to the fact they are under staffed. When my husband and I spoke with admissions our number 1 concern was my safety as well as being sure there would not be any men in the house, which i was promised numerous times there would not be. This was a lie, each night with the exception of 2 out of my 8 it was a man, a large man. When I addressed this concern with the higher up, I was told they were professionals as well as GAY! WHAT??! However, this gentleman is married to a daytime BHT at the same house and recently had a baby together! My addiction and trauma was due to a man from my past.. I did not sleep, even though we were demanded to go to bed at 10:30pm..as they call LIGHTS OUT! Doors unlocked, no security on property. When I addressed this I was told we were in the middle of nowhere and noone would bother us! Wouldn't you think it would be the opposite?! After 8 days of pure hell even while I gave it my all, I discharged myself and was driven off property to the "admissions" parking lot. When my Uber wasn't able to be arrive for over an hour the supervisor called the BHT who transported me and told her to drop me off at the love's truck stop 5 miles down the road. When I advocated for myself with disbelief that they would demand her to do this, they then offered for me to come back to the original ranch house and wait there! The BHT was extremely supportive of me and waited for my Uber to confirm a pickup time which was 1.5 hours later! A truck stop..the number 1 sex trafficking location in the world..I was left there! Overall Uber nor lyft could not pick me up because it was so far out of the way and no drivers were available. After 3 hours at the truck stop I hitched a ride with a husband and wife in the back of their truck (bed of their truck) on the interstate 13 miles away to the closest motel to the love's trucks top which my husband booked for me. At 10 o'clock at night! A truck stop, then in the bed of a strangers truck to attempt to get to safety! My husband drove 10 hours to come get me because airline tickets were 900 dollars..we are still currently in the car driving home back to the safety of my family in Florida..thank god! Please, please I beg you do not go there or send your family there! The worst experience of my life..and if that doesn't keep me sober NOTHING will! Again Nancy the non licensed Behavioral Health Tech who is a recovered addict who DID NOT ATTEND ANY TYPE OF REHAB is an awful disgusting person! Awful! Shame on you and I pray to my higher above you lose your job so you no longer have the power to intimidate and torture women who are fighting their hardest to get and stay sober! You're a trigger and you should never ever be allowed to work with human beings or animals for that matter ever again! Kristin, Trinity, Margarita, Heidi, Candice, Tabitha Elisa,omg Claire, Dan, Mitchell, Kathy Stevie,Scarlett, Amber,Destiny, Jordan, Elise, Daphany, Sarah god bless you all, you are why I made it as long as I did! My your lives be filled with joy, blessings and all the love you deserve! You are special people and the world needs more of you! Brandi, get a new profession!

Cumberland Heights saved my life. 19 years of addiction and abuse of adderall (among the many)…read moreengulfed my life in chaos. Do you want to be sober or are you still on the fence? If you give your all while you are at Cumberland Heights, they will give you the tools and path toward sobriety. Is it easy? No. Is it cheap? No. However, the rewards of Cumberland Heights is greater than fleeting joys of your addiction. Cumberland Heights gave me life, my addiction was only ushering my destruction. If you are still reading...Call them now!

I was just released today from Cumberland heights and for one they didn't send me home with all my…read moremedicine and did send someone else's prescription in my medicine bag. I didn't check it before I left but when I got home I saw the mistake. When I called I get hung up on. Another issue when I got there they took my Bluetooth headphones and when I was discharged they couldn't find them and didn't apologize or offer to replace them. Another issue I had with them was the staff in the medical unit. They were hateful and rude all the time. You could tell they hated their jobs and didn't want to be there. Also they have countless rules that they don't give you a list of but expect you to follow them. I would not recommend this place to anyone. There are a few good people who work there but most of them are hateful and rude. Find another treatment center. I wouldn't send anyone there.

Dr Oaks is a genuinely caring physician. He takes the time to know you and your health needs. You…read morecan be certain that he will not only be a "Doc", but he will be emotionally invested in seeing you be the healthy vibrant person that you hope to be. He keeps open lines of communication with you, directly. You will not be relegated to leaving voice mail with a nurse who may never respond. He will make himself available. He will listen. He will help you heal. And he will show that he cares. Make an appointment. I thought that I was about to die from Covid, and he brought me through with a simple but effective protocol. The sort that you will NEVER get at a walk-in clinic, or most any big practice office. If you have COVID-19, CALL NOW.

Dr. Oaks offers personalized, kind, innovative care. He looks at the root cause of disease and…read moreillness, leveraging the latest medical research. If you're tired of healthcare being rushed and leaving with prescriptions that mask symptoms and don't address underlying issues, see Dr. Oaks.

Dr. Soper is an intelligent doctor with good bedside manner. He cares highly for his patients and…read moretheir families. More importantly, he understands how destructive addiction can be to both. If you are ready to get clean, ready to stop playing doctor, ready to commit, I doubt you will find a better doctor. Sure, this expensive but it is certainly in line with all other Suboxone practices. Some people were able to maintain a $200/day heroin habit yet complain about the cost of Suboxone! Rehab average $20-30k. How much is your life worth to you!? Dr. Soper is straight forward and fair. If you are 100% honest with him, this program WILL change/save your life. I have been a patient for 2+ years and am a big fan.

From the owner: Our focus is recovery. It means a process of change through which individuals improve their health…read moreand wellness, live a self-directed life, and strive to reach their full potential.

She knows what she's doing except for office work. I've had a billing issue-which she warned me of,…read morefor over a year with absolutely no help from janet. Definatly wouldn't recommend simply due to the stress of dealing with the Labs collections department

Dr. Pelmore was excellent! She was so detailed and went over everything and more. Gave personal…read morerecommendations when needed and was not pushy regarding any treatments or medicines. Also so surprised my labs would be back in a couple days and not weeks and that you can access everything right away through the patient portal. She was very honest and to the point, but also gave lots of options and showed genuine concern and care for my health. Highly recommend her for your primary doctor, she is very skilled in many medical areas and it shows. I went to her office for my first visit and now can do tele-health (online) for my most of my other visits if I pick that option. Great office, amazing doctor!

I was there in February for about 2weeks then In March for about a month in 2020. Cumberland Hall…read morehelped me even though I was on a lot of medication it was for the best I am no 1 year and 15 days clean from self harm. The staff there are amazing. I was in the adulestents group. but I'm all it was a good experience for me

PLLLLLLEEEEAAASSSEEEE DO NOT SEND YOUR CHILDREN TO THIS HOSPITAL! THIS FACILITY ALMOST KILLED MY…read moreSON. He was given a medication that wasn't even FDA approved and he had a life threatening reaction which could have cost him his life. That medication made my son a zombie and he slept for a total of 38 hours urinating on himself before he had to be transported by ambulance to vanderbilt per my request after Jennie Stuart (Dr. Josh Allen) offered him zero help. If you need any type of psychiatric help for your child PLEASE DO NOT CHOOSE THIS ONE. The facility is disgusting past the lobby area. I spoke with the facility CEO Bryan Webb and they took zero accountability. So as a mother who had a traumatizing experience for my child here I'd advise you to go else where. This facility isn't worth risking your child's life for the medical negligence that takes place on a daily basis.

Dr Williams is the best, most thorough, doctor I've ever had. I'm the horrible patient who never…read morehad annual physicals and didn't go to the doctor unless something was really wrong. As I entered my mid-30s, I realized I should probably be a bit more proactive about my health. So I scheduled a physical with a doctor (not Dr Williams, but in the same building) who laughed when I mentioned that half of my foot had been numb for several weeks. He chuckled and said, "Well, that could be anything. Nerve issues are hard to pin down." The end. My brain was saying, "So let's at least rule out those that could end in amputation!" But instead I just sat there, embarrassed, and left with zero answers. The following year I found Dr Williams. Her physical was very thorough and she actually took time to listen and ask questions. I have NEVER experienced a doctor who seemed to really care about me as a person vs as Patient #5362. Honestly. I eventually sent my husband to her as well and he came home raving about her thoroughness. We knew if she was running late, it was because she had a patient she needed more time with. And since it could've been us, we felt she was worth the wait! A couple years ago Dr Williams transitioned to an new, concierge-type office model. She did this so she could continue to focus on her patients as long as needed vs herding them through the way traditional healthcare is modeled. We didn't join her new practice but only because we moved out of state. 2+ years later, we're still searching for a new "Dr Williams". Sadly, she is one-of-a-kind.

From the owner: Dr. Williams offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. Her MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Springfield. Similar to concierge medicine physicians, Dr. Williams is available 24/7 by phone. Her practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.