I HATE having blood drawn.. I mean, I don't know anyone who actually likes it, but even as a…read moreheavily tattooed person I get super nervous and even feel nauseous afterwards. I also typically expect to be at the doctors office for several hours for bloodwork. This Quest location made it super stress free and easy. I checked in while I was in my car and was seen within maybe 2 minutes. Monica was my phlebotomist, and I always tell any professional that I get nauseous when having blood drawn just in case. Monica was super understanding and professional, and the process was over very quickly. Her friendly demeanor made me feel very comfortable. I was in and out in under 10 minutes. No stress, no pain, no nausea! If I ever need any more blood work, I'll ask my doctor to send me here.

I had a very disappointing experience at this Quest Diagnostics location during a pre-employment…read moredrug screening. The lab technician who attended me was extremely rude, impatient, and unprofessional from the moment I arrived. While I understand that a physical ID is required, the way he communicated this was unnecessarily hostile and dismissive. When I returned with my ID, he abruptly asked me for a barcode without any explanation. When I said I didn't know what he meant, he became visibly irritated, took my phone and started going through my email himself... Then he steps out speaking negatively in Spanish, apparently assuming I wouldn't understand. That behavior was incredibly disrespectful and unprofessional. When it was time to do the urine test, I wasn't able to pee the EXACT amount of mL of urine he needed and proceeded to tell me that its not enough very rudely again and dumps it all out in the toilet...mind you he is doing all this with the bathroom door open and there are other patients looking in and other employees just staring. At this point I have already been in there for an hour going back and forth with this man. He tells me drink water and wait until i have to pee again, what he wasn't understanding is that I made this appointment at a specific time because I had another appointment to get to, so unfortunately I had to leave and he "invalidated" my test due to refusal??? I did not refuse to take the test, it was just not enough pee for him He also was not wearing a name badge like the other employees, so I was unable to identify him afterward. Lastly, I observed him repeatedly lifting his lab coat sleeve to look at what appeared to be a tattoo with his computer login information while trying to access the system, which did not inspire confidence and it makes you question the type of people working here Overall, this was one of the worst customer service experiences I've had. Patients deserve to be treated with respect and professionalism, and I hope management addresses these issues.

The latest review for this place was 8 months ago so surely by now they've removed the problematic…read morestaff.. No. They havent. The guy that everyone is referring to is still there and he is the rudest person ever. I expressed that in my last appointment at Quest, I fainted when they drew blood. He said if I fainted in his room, he would drag me out into the Walgreens hallway and leave me on the chair until I woke up ..... What ? Youre a healthcare worker. Have some compassion! Labcorp clearly doesnt care about their reputation or the customers at all because this man id STILL here even after various bad reviews referring to him in both english and spanish. Should i leave a review in Portuguese for them to understand? Or is everyone in this company just as incompetent. Si solamente hablas español, te lo dejo cortito. El señor que todos comentan tener una mala experencia sigue ahi. El es brusco, malo e inconsiderado. Te recomiendo hacer cita en otro lugar. En Quest nunca me han tratado asi.

Same issue, same rude guy. I just had a question, I leave wanting to cry after his response and his…read morebad attitude. But you guys don't only leave a review here. Go and leave a feedback at labcorp website/app with the address and let see if them take more serious this matter. You can't work with people if you are always mistreating them.

I had an incredible experience over the phone with Brian Bejarano. He truly went above and beyond…read moreand made sure to take all the appropriate steps to help me through a life-altering situation. Brian was patient, professional, and extremely thorough. He didn't brush me off or rush the call -- he listened, stayed committed to finding a solution, and made sure everything was handled correctly. His support made a stressful situation feel manageable, and I'm genuinely grateful for the care and accountability he showed. Thank you again, Brian. Employees like you make a real difference

Clinic is clean. the service was excellent before, since it changed staff and ownership the service…read moreis horrible. making appointments call drops and leave messages never get a call back. pay out of pocket they got great prices but the phone service really sucks. I am so unhappy with the new service they have. This place now provides aesthetic services and the health side is being overlook. Its time to look for a new place.

Terrible servicio, llevé a mi bebé de 6 meses y tuve que llevarlo dos veces porque sacaron mal la…read moresangre, la segunda vez le apretaron tanto el brazo que lo lastimaron. El hombre que nos atendió no sabía hacer su trabajo y dejó llorando a mi bebé, hasta que llegó otra persona a ayudarlo. No entiendo como en un lugar tan importante como sacar sangre, este tipo de personas trabajan ahí. Si pudiera los demandaría por lastimar a mi bebé. Mucha indignación.

Great service. I…read morebooked the appointment online and the ladies I. Here were so nice with us. Is located in si de a shopping center in Kendall and kind of Hisense in a corner. Parking is not as big so go with time.

Excelente servicio, todo fue muy rapido y profesional, la gente se comporto muy amableread more

I do routine blood testing every few months to stay healthy. Because of my insurance coverage, my…read moredoctor always sends me to LabCorp (sometimes Quest). The waits are long, facility is often gross, the technicians are rough, I feel embarrassed there. NOW I use ARCpoint! By paying out of pocket for my lab tests, I get a concierge experience (for cheap!). I make my appointments in the morning, I come in the afternoon and I've never waited. The staff is kind. The waiting room and exam rooms are brand new! I feel VIP. I'll bring my parents here to see their onsite doctor and recommend anyone who needs DNA tests, fingerprints, evendrug testing!

Don't bother checking in early. If you had an appointment at 11am and show up at 10 because perhaps…read moreyou want to get over the giving of your blood over with, they will see you at 1120 the earliest Also, they have completely done away with costumer services They have a couple of iPads for you to check in. I saw an old man yelling at the window where a person used to be for like 5 minutes and no one even batted an eye Once your in, they are efficient and nice

I had a very disappointing experience today. My appointment was at 2:30 PM, and although I…read moremistakenly went to the wrong location first, I still arrived at the correct lab at 2:58 PM--two minutes before closing--just to drop off a stool sample. Despite arriving before 3 PM, the staff had already locked the door. I knocked multiple times, hoping to quickly explain the situation, but no one bothered to open or acknowledge me. They closed before their posted hours, which is completely unacceptable. I made every effort to get there on time, and the lack of professionalism and consideration was extremely frustrating!! Even when I asked the first location if I could at least drop off my stool sample, they refused. I understand policies and closing times, but this was simply poor customer service. At the very least, someone could have opened the door to communicate or show basic courtesy.