One year ago, I was searching for a home health aide to care for my elderly parent. I made a list…read moreof the ones that received positive reviews, and started making phone calls. I learned there is a big difference between an "agency" and a "registry". I was determined to select an agency, since the staff are employees of company, and receive benefits and compensation through them. With companies that are registries, the workers are not employees. They are contracted through the registry. On my list to contact was "Care on Call Home Healthcare." It was the best call I made. Hector Morales explained how background checks are completed on his staff, in all 50 states. That is unusually thorough, and I was impressed. They carry workman's compensation insurance for their staff, as well. Mr. Morales began his company in 2008, because he recognized there was a lack of quality agencies in our South Florida community. His own parents were aging, and required care at home. He was in the same situation many of us find ourselves in. An aide from "Care on Call Home Healthcare" has been caring for my father for almost a year now. I can't adequately express my gratitude over the great level of care he receives at home. Camille L.

I put a call in to the company today. The nurse that I am charged 2 hour for stayed 33 minutes. The…read morewoman in the office Debra told me the nurses were complaining that my father (who is in a wheelchair and unable to stand or walk) has grabbed the nurses and talks inappropriately to them. WHEN i called the company i explained dad has inappropriate sexual behavior so they were aware of that. My father cant stand and if he grabs at them it is very easy to move back or ask him to stop. AS NURSES they should be aware that people with alzheimers have this behavior and be skilled nurses and know how to defuse the situation. One nurse slapped my fathers hand when he went to grab at her. I didnt like that and the nurses not staying the full time i am billed for isnt right either. I cant say I am a satisfied customer anymore. They should train their nurses to deal with this behavior not cry back to the office staff about it. ESPECIALLY after I told them he has this behavior. I went to high school with the owner Hector and am awaiting a call back from him...I am not happy! I took a photo of the bathroom..the nurses say it's too small for them to work with my father in which is not true!

Care quality greatly varied among employees, company very hands off except for money, knowingly…read moreallows employees to take advantage. Supplies go missing, workdays spent on phones, barely check on patient, arrive late, cook for themselves with household supplies constantly, refusal to prepare meals as instructed, save food for themselves, resistant to perform job. I would look for another agency, one that has standards, training, and expects them to be met. Very poor supervision or follow up.

I called for information about my father. The company was extremely helpful navigating me thru…read moreMedicare and healthcare benefits in general! I was not even expecting a call back to be honest. Their expertise was valuable. Quality care is very hard to find and trust! This company is top notch!

Very nice rehab facility. Nicely appointed, clean, pleasant. A friend of mine has been admitted…read morethere and every staff member I have encountered is awesome. Would highly recommend this facility to anyone needing care. A++.

I am truly grateful to West Glades Rehabilitation center for the care they provide. I would…read moreespecially like to recognize Diana Santiso. She consistently goes above and beyond, taking the time and showing genuine love and dedication to ensure my father is able to eat. My father has Paralisis Supranuclear palsy (PSP) and he is unable to eat on his own. With incredible patience and compassion, Diana is able to accomplish what even family members cannot. Her kidness and dedication make a meaningful difference in his life and in ours. We deeply thankful for her.

While spending time in the hospital was no joy, when I came home I needed assistance. Fortunately,…read moreI found Firstlantic and a wonderful caregiver by the name of Roxanne. She was Heaven-sent and made my recovery time a joy. Roxanne was kind and thorough. Most of all, she was knowledgeable and reliable. Even though I will be saying goodbye to Firstlantic and Roxanne, I know I've made a friend for life. If the day arises in your future that you should need recovery time at home after a hospital stay, I highly recommend Firstlantic and Roxanne. You won't find a more caring company or a better caregiver. John Castelli

Mom is 98 and was in the hospital bed for almost a month and needed rehab to get back on her feet…read more Our Firstlantic team was great! Everyone is super observant! I highly recommend. Dahlia in the office is great at organizing the schedule. Our nurse Kim is very thorough and explains every single medication she takes vitals but also takes to time to just be with mom and connect to see what her needs are. Rosanna, our occupational therapist checks mom to see her weak and strong points and we see major significant improvement when we follow her advice. Danny our physical therapist has a good balance in figuring what she can and cannot do. She's so much better with this wonderful team of professionals by her side. They are also very positive, especially because at her age many people say, oh well what can you expect, but they actually examine to the patients best ability.

Cardio Flex Therapy in Davie cured my vertigo (BPPV) with gentle, effective treatments done in a…read moreclean, organized facility by a very capable and genuinely caring staff. Thank you Terry, Mark, Melissa, Kim, Desiree and the kind , helpful receptionist at Cardio Flex. I highly recommend them!

Terry and his staff are awesome! From the moment I walk in, there's no wait time, they're always…read moreprepared for me. The therapy has worked wonders and I am very happy. Billing is a breeze, to make things even better they take insurance! Couldn't be happier, definitely recommend!

Continuum Care Of Broward serviced my mother in law for the last couple of weeks. From the…read morebeginning their service was lax, we had to pay for the ambulance transfer initially since my mother in law is bed bound. The HHA care was acceptable, the nurse care met and exceeded expectations, the problem was when my mother in law got a UTI. My mother in law became very lethargic, and would not swallow the antibiotics, I had to send her to the hospital, something that was a no-no to Continuum, they would not allow the hospital to give her intravenous antibiotic. They threatened not to take her back, they would have rather have her die of a simple UTI. Beware of this company.

I would recommend this company to anyone for the care of their loved one... they treated my mother…read morelike she was their own. There was never a time that they weren't available if and when we needed anything. The nurses that we interacted with were some of the most compassionate people I've ever met. Especially Barbara and Rosemarie... they have equally lovely aids who kept my mother comfortable and cared for... I'll never forget you Junie, I can't thank you all enough for the love you showed all of us. They were very knowledgeable and great at their jobs. And on top of that they had a music team that they sent to bring music to your loved one...Allison was simply amazing she came and sang all my of mom's favorites and not once but 3 times before momma went to be with Jesus and not just for 15,20 min but over an hour every time. She and my mom made a special connection that I'll never forget. I think my mom thought she was a family member at first and Allison just began to act like she was and loved on my momma and let my momma love on her...I hope I haven't left out anything but if i did believe me it was all good. I praise the lord for letting us find Continum...I believe that they are storing up blessings in heaven.

My 89 year old Mom was a patient at this facility. She was transferred from Memorial Pembroke in…read morelate January for rehab and we were expecting that to be at least for 3 weeks as was told by the social workers at the main hospital. We began getting discharge notices after the 6th day. She arrived late on a Friday evening so she did not get assessed by anyone upon arrival. On Saturday the PT person asked her if she wanted to do any therapy and of course My mom said no to that as she was tired from being transferred so late the night before. No PT on Sunday and On Monday got her first PT and second on Tuesday. On Wednesday we received her first Discharge order after only getting two days of actual PT. The aides PT and Nursing Staff and respiratory staff were Very good to Her and kept her well fed and very Clean. I cant thank them enough for the attention. Only one Glitch was a Young Flakey Respiratory Tech that walked in unannounced to my mothers room and opened the Curtain around my moms Bed while she was being Changed and Naked and Announcing he was there to do her Respiratory Treatment. I took issue with his Lack of Consideration for her privacy and just told him so and asked him to leave the room. When i went to the in charge Nurse to complain about his actions the Respiratory tech took issue with my complaining about what he did and began approaching me while I was leaning against to Nursing stations Counter and he was saying he didnt like my telling him to leave the room. While he was saying that he approached me even more and now I was feeling cornered and felt his action of approaching me so close was a bit hostile. I asked him three times to back away but he only came forward even more to which I said if he came any closer I was going to punch him. That when he backed off and went around, the nurses station and sat down in a chair. I finished telling the supervisor on duty about what he did in the room while my mother was being changed And then went to my mom's to see if they had finished prepping her for bed at night. Not 10 minutes later a policeman showed up because he called the police and they escorted me out of the building. The next day, when I went to see my mother, I was told I was not allowed in the building or to see her. The management staff, instead of protecting my mother's right to privacy as per the patient bill of rights that is posted on every wall in every room instead chose to defend this employee's actions and prevent me from spending time with my mother. The only time I could spend with her was for an hour each day, and it was outside on the bench beyond the doors of the facility. Management staff there is Rude and Disgusting and don't give a damn about the patient's mental well-being. Patients that have been in a facility like that need to have family members present and they chose to take away the right of my mother to have that available to her. So again, I would say that, for the most part, the whole staff from the nursing, the Techs and the Aides do a wonderful job with these patients, and I cant say enough about them and the treatment they provide to the patients but the upper management there is awful and the Social services personnel are cold and uncaring as well as condescending people! I give the working staff five stars, but the management and that one Respiratory Tech I wrote about get No star in my opinion! Thank you to all the staff that treated my Mother so well. You know who you are! Alexander Fernandez

Outstanding facility. Clean, friendly, and genuinely caring staff. 5/5 - we couldn't ask tor more.read more

Been trying to make an appointment for a few weeks and can't get anyone on the phone, tried every…read moreoption and just get a recording, when I leave a message nobody calls me back. Found a new Doctor today!! STAY AWAY TERRIBLE SERVICE

Staff fails to return calls or follow up on requests for referrals. Doctor and PA give quality time…read moreto patients. Unsuccessful in getting someone to answer the phone.