The product is good.  The installers are all subcontractors.  We did not become aware of this until well after our disastrous installation.  Some of their subcontractors are very good and some are bad.  We unfortunately had a very bad experience.  The 2 member installation team we had left our house after about 3 hours on the second day with the project not completed.  We were not home at the time. Patio Enclosures called us and told us the project was complete.  When my wife got home, she found 2 of the 4 doors would not close or latch, none of the doors would move smoothly on the tracks. There were metal shavings all over the floor and under the clear sealant/caulk they applied around the perimeter of the floor.  Many of the pieces were scratched.  The screens were loose and damaged in several places.  Two trim pieces had the paint scraped off and were down to bare metal.  The trim pieces at the bottom were installed incorrectly and looked terrible. They also just threw their debris in my yard and did not pick it up. I contacted my sales rep and Gavin, the Operations Administrator, to complain.  Gavin told me he would be sending out a supervisor named Ricardo. Ricardo arrived and told me the team that did the install was one of their better teams.  He went on to say this was partially my fault for not being home.  He explained that had I been home, they would have finished and done a better job.  WHAT??  He agreed to replace 1 screen door, one handle, and made arrangements to have a new team come out on Saturday to complete the job and fix the issues. Saturday morning a supervisor named Dave (very good) showed up along with the original team.  I called Ricardo and reminded him our deal was that a new team was to come out. He said if I wanted the job finished, that would be the team to do it.  I refused.  He said he would not argue with me. If I wanted it done, I had to let them do it.  I refused and told them to get off of my property.  Ricardo tried to force me into using the same people that botched the job the first time.  Dave did about an hour's worth of work and fixed several issues.  Dave, who is an employee of Patio Enclosures, informed me that Ricardo was not able to make any decisions for Patio Enclosures as he was just a subcontractor.  I found out later he was actually the owner of RZG, the subcontractor who's team did the poor install that left the job unfinished but claimed it was complete.  I called Tim, the local manager, Monday, to complain.  He told me one of Ricardo's install team members had been terminated and the other disciplined per his request.  Remember, this was one of their best teams according to Ricardo.   For the next week a couple more miscommunications.  I then escalated to Jordan who oversees North and South Carolina.  To my surprise, he had not been informed about much of what had happened and was very disappointed to hear about it. He was very apologetic and assured me he would resolve all issues to my satisfaction. My sunroom was finally completed due solely to Dave of Patio Enclosures personally supervising a second team of installers and instructing them on how to do parts of the install.  Without Dave we would still have issues. Regarding my personal experience with Ricardo, the owner of RZG, their contracted installer, I found him to be rude and very unprofessional, amongst other things.  His first team of installers did a very poor job and left the job incomplete, hence the reason one was terminated and the other disciplined.  Two of my neighbors had different installers assigned to their projects and their installers did a great job.  They did not have a single issue.   Regarding my experience with Patio Enclosures, some good and some bad.  Dave is excellent.  The product is good. They seem to have some internal miscommunication issues going on and I question their selection and oversight of subcontractors.  I cannot understand how they can allow a subcontractor to treat a customer of theirs so poorly and behave so unprofessionally. read more

I worked with Frank Blue just after Thanksgiving to discuss having my screened in porch enclosed to be a 3 season room. He sat in my house, started a recording without notifying either myself or my husband that we would recorded. As we wrapped up the scope of work, Frank showed me the picture below and said, "Your porch will look like this excepted the pitched roof". And then he sent me a contract for $30,000 that I signed without having an attorney review for complete scope and it didn't have all the costs in it to make the exterior of my porch look like the one in the picture, but how was I supposed to know that, I'm not a construction expert. I believed in Frank, I trusted him and now I am being threatened by the regional manager, Jordan, with defamation law suit. I spoke the truth and somehow this is defamation? Frank lied to my face in my own home, these people refuse to acknowledge their mistake and all this misery and bad feelings over someone who tried to bring in a deal by promising one thing and only writing the contract for the dollar amount he told me it would be. He knew that to achieve the complete look and feel he promised me it was going to cost more than he quoted and rather than picking up the phone to admit there was a mistake, he did what he had to get the deal done. And then, then they send out a work crew who doesn't speak a word of English. And they try to replace the original stairs for the screened in porch from the yard with only 3 risers when it technically needed 4, but that would require a handrail by NC building standards, so they tried to cheap out. I had to pay out of pocket to have another contractor do the work that should have been part of the deal. There is NOTHING I am saying that is not true. Never do business with this company. I'm not the only one. read more

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I chose Patio Enclosures because I had a great experience with Great Day Improvements. I do like the patio room. It seems to be beautiful and sturdy. The stress free process that they promised was not delivered. We were told that once the construction actually started, it would only take a few days. The construction started on October 10th and was not finished when new years day rolled around. They definitely have internal communication issues. There were days when we expected someone to be working on the house and no one showed up. The project manager didn't seem to know or care what was happening at the job site. There were failed inspections, more due to the office not following town processes for paperwork than quality of work. The structure was up before Thanksgiving, but the electrical contractor was backed up and we had to wait 10 to 14 days for each visit. (That company had great communication and professionalism.) Overall, I would say that this company did not deliver the low stress experience. Because my husband has Lupus and stress actually makes him physically ill, I would absolutely would not do this again. They did offer financing through Greensky. I chose this. This did allow them to charge the account incrementally at various stages per the contract. My complaint was that they charged the final payment as soon as the basic structure was up. I still had to wait months for it to be completed. I would respect an honest timeline of work and communication that kept me up to date, so that I didn't stay home on days when no one was showing up to work. read more

Patio Enclosures - finished sunroom - Patio Coverings Near Me - Morrisville, North Carolina

We just moved to NC, got our lovely home and had our porch converted to a 3 seasons porch. We have had the WORST experience with Patio Enclosures. We had our porch enclosed in May 2025. After complaining 4 times to our salesman, Frank Blue (who seems like a nice guy) someone finally came out in June saying they would fix everything. All the columns are warped. The door handle is hanging off and there is caulk all over the place. We had to call 4 times to chase someone to get a date set. The date to fix it was today (Aug 5th) and just got told due to a new employee error they cannot come out. We are now seeking legal advice. We paid $25,000 for bad workmanship and terrible customer service. Do not use this company! -- at Patio Enclosures. -- at Patio Enclosures. read more

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