Simply put, Carrie is the best realtor we've worked with, in Illinois, NYC or Texas…read more She smart, kind and intuitive. She gets the market and really knows what to look for even before you're able to articulate it yourself. Call her, you won't be disappointed.

My fiancé and I decided to buy a home after renting for several years and were beyond excited and…read morepleased with the service that Rachael Roumaya gave to use as a realtor. Not only is she very easy to communicate with, but she is available to answer any questions you have and explains things in terms that are easy to understand. We didn't know anything about buying a home but since our purchase we feel like we have gained so much knowledge and support from Rachael now and in the future. We definitely recommend her and her company to anyone looking to buy a home in the Austin area.

We had such a great experience working with Janine. We were moving to Austin from out of state and,…read moreat the time, were also living abroad with a six-hour time difference, so there were a lot of moving pieces to navigate. She was quick to respond from the very first intro call all the way through negotiating with the landlord for our rental. She made herself available, helped coordinate home visits almost on demand and was always prompt in fielding any questions. She also gave us great local insight and guidance as we choosing an elementary school was a huge factor. It made the whole process feel so much easier. Super grateful and would 5/5 highly recommend her!

Jody was patient and persistent in showing properties and sending me options via email/their…read moreportal. I recommend her.

We worked with Arlene who was incredibly thorough and proactive, efficiently managing all the…read moredetails and back-n- forth. She went above and beyond at every step--from gathering estimates to guiding us through decisions, she made everything easier.

Arlene was willing to defer to me in preferences, but when I asked for her recommendations, was…read morevery willing to guide us. Parts of the house- selling went very well (4 offers within the first 4 days of being on the market!) , but other parts did not. It was a roller coaster ride, and she was able to let us know what was happening, and what our choices were. We hugely appreciated her honesty, and her insight. There were a lot of nuances, and things that we would not have known to look for. Thank you, thank you, thank you!

Gayle provided excellent advice to me. She helped me find the property I was looking for.read more

Gayle did a great job with helping me buy my first house. I chose to work with Gayle because she is…read morealso an attorney, real estate investor and long-term Austin resident. Each of these roles allowed her to bring more to the table than your average real estate agent. She was alway happy to share her perspective and thinking and helped me find the right home.

I applied to rent a property managed by Douglas Residential. Despite providing proof of income…read moreexceeding the listed requirements by about 3x, and after going back and forth for about a week, Douglas Residential (Cathy) demanded an additional $10,000 above the listed deposit (and a cosigner!) in order to approve my rental application, which I refused. I'm moving to Austin for work in two weeks and this was a huge waste of time. If you are looking to rent in Austin, avoid properties managed by Douglas Residential. response to realtor comments: Joel is I believe misinformed rather than lying, but his false statements should still be corrected. I start work on the 8th, as stated in the signed offer letter on my application. That is in 13 days. One of the other applicants starts work on the ~12th. Our incomes both individually are well over 3x the rent, and combined are around 8x. (2/3 applicants had offer letters at the time we submitted our application. We are moving to Austin for work.) Douglas Residential made no attempts to be reasonable. I offered either the increased deposit or a cosigner, and they refused. It's no surprise that the property has been listed for 40 days and that they have been forced to drop its rent from (according to Zillow) $5,500 to $4,800 (not $3,900, as Joel claims, but perhaps he is planning for the future) in that period. If you are renting a property and want to do so at current market rates, Douglas Residential seems like a poor choice Also of note is that the rental listing was grossly misleading. They say that residents can "enjoy the fully fenced lawn area in the backyard", but they do not mention that there is an active AirBnB there. Strangers having access to the property is something potential tenants might want to know, just like they might want to know the actual deposit requirements. Please consider being more honest in your business dealings going forward.

Liz is just the best of the best! We feel so unbelievably lucky that we happened upon her to help…read moreus find our forever home in such a tricky and overwhelming market. She's patient, communicative, responsive, relatable, knowledgeable, honest, hilarious and oh-so-much fun to be with! Throughout the process, we always felt like she not only listened, but really HEARD us. Over several months, she guided us to fine tune our search in such an honest and helpful way so we would know when we found "the one". And we did! My husband and I both agree that Liz has far exceeded our expectations! We never knew how valuable (and enjoyable!) a amazing real estate agent could be. We highly recommend Liz to anyone!

Lindsay and The Speed & Neuren Group executed exactly as promised. They listed our home and had it…read moreunder contract in about a month - at full asking price, no surprises, no wasted time. Prepping the house for market was straightforward, and they ran the showing process efficiently from start to finish. If you want a team that moves fast and keeps the process clean, this is who you call.

Wow! That's how we summed up our experience with The Speed & Neuren Group! They handled the sale of…read moreour existing home and the purchase of our new home. The team they have is what sets them apart. The staging ideas, the marketing and their attention to detail are top notch! These guys bring the total package! This was a seamless transition and Ross Speed is a rock star in Austin real estate. Such good folks! You just can't go wrong with these guys!

Here's the highlight: You won't find a better real estate group around, so just give SRG a call and…read moreask for Melody! Why you might ask? Well, if I tried to write every detail of how Melody made our real estate transaction the best experience we've had, you might get bored and stop reading because that's a very long list. Bottom line is Melody is very professional, highly accessible all the times, willing to go to the mat for you in negotiations, more than willing to go above and beyond the call of duty, and willing and able to set your mind at ease by tackling any challenges on your behalf. Last really important note: Melody isn't just willing to negotiate on your behalf, but she does it so effectively that you can rest assured she will get you the best deal possible. Jeanette is fantastic too! She's empathetic, helpful, and so knowledgeable. So, back to my first point, stop looking and just call!

Jeannette Spinelli and her group are the real deal. I have done two transactions with her, so I…read moreknow that the first amazing transaction was not a fluke. I'll spare you the details, but in both transactions, I had complications and we ran Jeannette ragged. She handled all sorts of endless questions, curve balls and obstacles. And she is involved in the transaction throughout, whereas a lot of realtors at her level will have a short conversation with you, and then pass you off to their team, we had access to Jeannette throughout. I am a mortgage lender and know the real estate industry well, and find little value in most realtors. But when you find a realtor that has a value-add, and has differentiators, and an amazing depth of local knowledge, they are worth their weight in gold. Jeannette is different, and after you experience her service and her market knowledge, you'll realize her value. She stands alone in Austin area realtors, in my opinion. If you want exceptional service, from someone who also happens to be kind and genuine, you are in luck, contact Jeannette.

Buying a house in a new area is extremely stressful. Buying one in a new area as the country is…read morestarting to shut down for covid-19 is even more stressful. I want to set this up as fairly as possible since this is not an overall "good" review. I am extremely decisive, I move fast and with purpose. I had been reviewing houses and making lists on my own. There was a listing on redfin I wanted details on and that connected me to Keri Jackson. I never sought her out or had any recommendations. Keri offered to send me MLS listings, which were nothing more than I was finding across all the real estate sites. I figured to view homes I would need an agent, so why not her. Keri is very personable, very pleasant. The 2 days we went out to see the houses I had selected, were efficient. Like I said there are things I make calls on right away and can parse the remaining into ranks of desirability. On day 2 my husband joined us and this a very different dynamic. Keri also almost ran into the shoulder barrier on I35 because she was texting and driving with us in the backseat. After we selected the house, Keri was on things until the contract was signed. From there, things started to slide rapidly until it felt like she was a completely different person. My issues: She never found any houses for me to review, it was always a 1-way exchange, me to her. She had me drop of title payments instead of her, she left me to deal with the title company. She wasn't there for the closing. Never got that "awesome" cooler I was promised. She highly recommended a painter who went over budget and time and was no help in solving. She was supposed to deal with a disagreement about Water Softener, which no paperwork that was promised to show settled was ever presented to us. She never even came back for her key lockbox, after a year I threw it away. She sent more than 1 request for a review, never having asked if I was happy with our relationship. I felt like once the contract was signed, she secured her money and she moved on. She never really cared about us and our needs. The manner of the relationship left my husband and me feeling like we had been hustled, and that is a great way to ruin a new home in a new area during the covid experience. She was one of the few people we now knew in the area. We put our trust in her, felt like the next contract, and how busy she came first to her. Again I accept my own faults in the situation but felt an obligation to share our experience since it would have been useful to me.

Keri Jackson with Team West Real Estate just helped us buy our first home in the middle of a…read morepandemic! As first time homebuyers, we were looking for the perfect realtor to help us navigate the home buying process and we are so grateful to have had the opportunity to work with Keri! Our friends referred us to Keri by saying "I trust her and her team wholeheartedly" and, after working with her, my husband and I echo that sentiment. Since this was our first time looking at homes, it took some trial and error to figure out what we like. Keri was extremely patient with us and she was always down to tour a house (even if it was the exact opposite of what we told her we were looking for). After Keri helped us find a home that had everything we were looking for, and was well within our price range, she's helped make everything as stress-free as possible! Not only did she negotiate an appliance and blinds package for us, she's also provided us with great recommendations for third-party vendors like painters, electricians, etc. I would highly recommend Keri for anyone looking to buy or sell a home! While we're so excited to be in our new home and don't have any additional real estate plans any time soon, we're looking forward to working with Keri again in the future.