We paid our full homeowner insurance cost at closing only to be given an extra thousand dollar bill…read morea month or so later because the paperwork wasn't up to their standards to get a promised discount. We learned after the fact that we had to get contractors to dig through their records 5 years ago to get the discount even though all the improvements to our home were permitted with the records freely available with city. They should have made sure the paperwork was good prior to taking our money. We certainly would have gone elsewhere and feel cheated. This entire experience has been extremely frustrating and I would urge you to avoid this agency. We just want the issue to be done and to pay the price that was actually negotiated for and to receive one year of insurance for the money we've paid.

I am very satisfied with the service we get from Todd Shipp. He is responsive to our calls and…read morerequests for meeting whenever an issue comes up. If I cannot reach him when I call, he returns the call the same day. He also promptly responds to E-mail inquiries. We had hail damage in May, 2019, and the State Farm claims team was fantastic. The adjuster who initially inspected my roof and property was easy to talk with and helpful. Members of the entire hail claim team were always courteous, pleasant to deal with and responded appropriately to my inquiries. They adjusted my payments (paid more) upon presentation of documents and information my roofer and I provided by E-mail. Did I get everything my roofer thought I was entitled to? No! However, I am satisfied with my overall experience with SF and their claims handling. I definitely recommend Todd Shipp and State Farm.

I've used them since I bought my home in 2019. They WERE great then…read more Since then I have asked them to shop my auto insurance but they never did. I called today to ask them to shop the home owners insurance after a shocking increase in premium and the dimwit rep did nothing but apologize and try to explain why it went up. Just get me some quotes like I asked!

I've had my auto and trailer insurance through Gibraltar for over 4 years now, and the service has…read morealways been top quality. My agents have gone above and beyond to compare coverage and prices to make sure I was taken care of in case of a claim, without breaking the bank. Never going to another agency again!

Just signed up with them yesterday, they've been very thorough, professional, and efficient. They…read moremade the process as fun as possible too which is a feat in itself!

I would give no star if I could. Finally after months I am officially done with the people at this…read moreoffice! Months ago I started noticing my bill was getting higher and noticed I was charged an accident fee- (but had no accidents) when I called they just told me it was a rate increase. Cool. Then bill kept getting higher and higher. I sent an email out- to proper Felicia since I had just bought a home and she was on me about getting home insurance through her. 2 days go by no reply. I called the office and they told me she was out of office and not replying to emails- so why don't you have a thing to setup when you're OOO? I talked to one of the girls who I forward the email and told me I would hear back soon. Three days go by and I legit called and asked if they do their job because AINT no one replying to emails. At this point- I'm annoyed, your customer service is trash. I started shopping around and a close friend told me they love their State Farm agent- they're great on commutation and warn you when rates are going up. I'm under my dads account and called him to give permission to leave his account and I called to let them know he was going to give permission. They took down the name of my new SF agent and said,"we'll call them right now and get the process started". I called my soon to be new agent who just laughed at me and said," girl they ain't calling me, they ain't trying to lose a client. I'll call you tomorrow letting you know if they do call me" 5pm next day she calls me to confirm nothing was done by this agency. SO NOW IM PISSED AND OVER IT. They lack on communication on email and can't take a message and do what is needed over phone- IM COMING IN PERSON. 7/26- 8:57AM I arrive. I'm polite and wait till 9AM to go to door. First problem: it's 9AM why your doors locked? I go in there and thank god a male helped me because if it's the women I'm usually dealing with LORD. I explained my issue to Jonathan (who poor soul I felt bad for bc it's not his issue) then here come wanna be big boss Jackie over wanting to see what's the issue. I explained and she took my agents name down and said we'll get in contact with them- you can go. Little did she know I'm on a mission and I'm not leaving till it's DONE! I said I'll stay here till my agent is aware and you two speak because I'm not emailing, calling or coming up here again. I could tell she got annoyed. Jackie said she was gonna email her and I could go again but I'm not leaving till my new agent tells me we're good here. Finally I was able to get ahold of agent and she said let me speak to Jackie. Jackie was rude and didn't even want to take my phone. She said my agent could call office- annoying like why??? She is on line RIGHT NOW. So my agent was calling and Jackie yet again said she would handle and I could go- I said I will call new agent after she get off call with you to make sure all is taken care of which she replies- "well I have a meeting at ten"'I looked at my watch- 9:39PM I said," cool I can wait around till y'all are off phone or leave at 10 when you have your "meeting". They chatted and after done I could tell Jackie was feeling some type of way she lost the battle and lost a client- I was polite and said thank you have a good day. If you just want to save yourself a headache and time- go to another agent.

I have been with Loc Pham's office for two years and the service they provide is the best!…read moreI have all my insurance business with Loc's office and I highly recommend his agency

We have tried on multiple occasions to move our insurance from Mr. Pham to an agent near us. He is…read morein Stafford and we are in Magnolia. We have been with Farmers for over 40 years and recently been passed around from agent to agent. We would like to use a local agent. We have had two local agents contact Mr. Pham and he refuses to relinquish our account. Recently we changed vehicles and the dealership contacted Mr. Pham's office while we were sitting in the dealership office, giving them the new information. When we had not received new proof of insurance after several weeks, we contacted Mr. Pham's office and they were totally clueless, saying they had never been contacted. Totally incompetent. Do not use this agent.

Terrible experience. I just moved to the area and chose them as my local agent. Within 2 months I…read morefound myself transferring to a new agent. What a waste of time.

I have been with the Hermes family at Allstate since I have been driving and I am 45 years old…read more This year In an accident involving debris from a truck once again Jeff Hermes took care of everything from the second I made the call to them after the incident, they arranged for my estimate, loner car, the whole nine yards. I will continue to keep Jeff Hermes as my agent and would recommend to anyone.

Michelle and Cassedy were so Helpful professional and had…read moreour best interests at heart . Fast service. Helped my parents get AMAZING low rates on home Insurance. Highly recommend ! FIVE STAR SERVICE!

The WORST company I have ever delt with. In 2022, their agent did not renew my policy in a timely…read moremanner which cost me an additional $87.02 on my homeowner policy. The customer service has gone from a 10 to a negative 5 since 2000. I have asked the owner Adam Rust to release my homeowner policy with Allstate so I can move the policy to a different agent. Adam refuses to release my policy saying that "We had one hiccup with the price of an Allstate policy that we had no control over in the beginning after getting you a policy that was less than what you were paying and that employee was let go." To Adam, $87.02 may be a little hiccup; however, we work hard for our money and do not feel that $87.02 is a little hiccup. Do NOT waste your time with Helix Insurance Group - YOU will not be satisfied!! Yvette Haas

Mary has been my insurance agent for at least 20 years. She and her staff have been consistently…read moreprofessional, helpful and informative. I have been so pleased with her service that I referred several family and friends to her.

Although my association with this agent was brief, I am extremely disappointed in their customer…read moreservice. I have been working with a Dallas based State Farm agency to get my car refinanced. Since I had relocated to Houston, arrangements were made to sign my paperwork at Mary Rousseve's office. From the beginning, the staff made it very clear they were not happy about providing this service to me. After the uncomfortable appointment, I was informed one of the pages needed notarization so I called back to schedule a time to take care of the oversight. Again, the staff had attitude and informed me I would just have to wait or the Dallas based office could take care of it themselves (even though I am not in Dallas). Their lack of cooperation is now costing me money as the payoff on the original loan may go up due to the delay. Despite now living in Houston, you can be sure the staff at Mary Rousseve just lost a new customer. I will be taking my future State Farm business to another agent and will recommend everyone else do the same.

I'd give a zero if I could. Do not use this agent or his inept office for anything. they are…read moreincompetent at best. You will never get a callback from Ragsdell just lies from all office staff. We'be been good customers until we sold our home and had a seizable refund coming. For some reason that's when they decided to dodge all followup calls from us and anytime I spoke to an office person (Devin) I was lied to. It's been several weeks now and I called to demand an overnight check or direct deposit and was told oh, it's in the refund department. So, for weeks we've been lied to that the check was mailed long before and telling us the call every few days and check our mailbox everyday. I told the office (Devin) I would come pick it up and asked the address to pick it up. Apparently, giving and address is a very difficult task for them. When I finally got the correct office address I see it's my agents office! Seriously. It's one large room where everyone can see each other. No need to send messages or lie about someone in meetings all day. They're all sitting in one room looking at each other. We were going to use them for our new home being built but I wouldn't use them to insure a doghouse.

Great experience with Von at Jerrad Ragsdell Insurance, very knowledgeable and helpful Insurance…read moreexpert. Great prices and coverage for pet, home and auto! Ask for Von!